ernesto: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
ernesto: Hello Ashley!
Ashley: Erneston, u know something? I am pretty tired of coming here for the 5th or 6th time to ask about my delivery. I expected a smooth delivery...but it has been nothing but smooth to say the least
ernesto: Im sorry you are experiencing these kind of inconveniences but would you like for me to check your order for you?
Ashley: DHL had already delivered to me just now and imagine the shock and utter disgust when I opened the package and saw nothing but a bag of sealed bag...that's all...my shaver acessories ain't inside at all!
ernesto: Thank you for waiting. I'll be with you in just a moment.
ernesto: This is the first time you reported this issue.
Ashley: Yes
Ashley: as I only just received my 2nd package
ernesto: Please allow me a moment while I check that for you.
Ashley: Actually it was meant to be TWO items to be lumped into one...but I not so sure why 1 item was sent last wk and this 2nd package was sent today, and the item inside is missing!
ernesto: I will be right with you.
ernesto: Just to let you know for all Citi bank users there is an insurance available for these types of situations heres the link:
https://www.borderlinx.com/m/pages/citi-sg/faq/download-claim-form
ernesto: Is there anything else I may assist you with today?
Ashley: so u mean I have to fill up the claim form?
ernesto: Yes thats correct!
Ashley: fill up and mail it locally here where I live?
ernesto: Please allow me a moment while I check that for you.
ernesto: If its requests it then yes.
Ashley: alright. that's all. thanks