Vpost? Borderlinx? Comgateway?

[jazdrive]

Another question about vPost and GST:

So according to other posts here, if we have 2 packages delivered to vPost where each CIF is under SGD 400, we don't have to pay GST if we consolidate even if the combined value is more than SGD 400.

What happens if one package has CIF of over SGD 400 and the other has less? If we consolidate do we pay GST on both or just the items that have CIF > SGD400?

The latter.

 

[jacech8]

Have used vPost. They are pretty good and reliable.

 

[ack33]

FML. Screw vpost.

They are charging me so much for a bag i ordered. the bag can be rolled up and they insist on not doing it on the pretense of damaging the item and starts charging me 2.5kg volumetric weight for a 0.8kg item.

God damn it. Screw Vpost.

 

[jazdrive]

FML. Screw vpost.

They are charging me so much for a bag i ordered. the bag can be rolled up and they insist on not doing it on the pretense of damaging the item and starts charging me 2.5kg volumetric weight for a 0.8kg item.

God damn it. Screw Vpost.

To be fair, you can't expect them to do it since they have already stated clearly on their website that they will only repack should there be a difference of at least 3kg between the actual weight and volumetric weight.

https://www.vpost.com.sg/vpost/help_shipping.jsp?row=56

If you want flexibility in repacking, CGW is the only one to go to. From my experience, they are rather accommodating where repacking is concerned.

 

[rockstarz]

Have used vPost. They are pretty good and reliable.

For now lor,see how long u can maintain that statement

 

[xtemujin]

Anyone having issues doing the secure payment with Comgateway?

I'm stuck at the payment webpage.

 

[blecap]

any recommend me a shipper that doesn't open every packages like cgw? and also uses dhl? Thanks!!

 

[myusemployee]

Hi, I work for MyUS and we always consolidate for you and our Dimensional Weight Divisor (300) is much better than theirs (160) which will saves you 40% on Dim weight shipments.

 

[dreant]

Hi, I work for MyUS and we always consolidate for you and our Dimensional Weight Divisor (300) is much better than theirs (160) which will saves you 40% on Dim weight shipments.

I've never used myUS, but would avoid them, because their shipping rates are *more than* double everyone else. (I would also avoid them, for their habit of spamming HWZ).

myusemployee
Junior Member

Join Date: Jan 2012
Posts: 3

MyUS staff is back for the third time, having been banned from HWZ for spamming twice before (IDs Riley0826, and MacLover0826).

MyUS cost for shipping a 10lbs package (Standard): USD89.46
Borderlinx cost for shipping the same package (Standard): USD41.86
CGW cost for shipping the same package (Standard, non-prime): USD42.20

Basically, their gimmick is in doubling the shipping rate. As such, it would seem you'll almost always pay more with MyUS. Their habit of spamming our forums is another really good reason to avoid them.

 

[cutiedoggy92]

i've used vpost and comgateway, prefers comgateway unless vpost got some promo like express shipping then i will use vpost

 

[cutiedoggy92]

Another question about vPost and GST:

So according to other posts here, if we have 2 packages delivered to vPost where each CIF is under SGD 400, we don't have to pay GST if we consolidate even if the combined value is more than SGD 400.

What happens if one package has CIF of over SGD 400 and the other has less? If we consolidate do we pay GST on both or just the items that have CIF > SGD400?

The latter.

so meaning as long as one receipt dont exceed the $400 SGD then is okay? cause i bought different stuffs ship to comgateway but when shipping here, they will consolidate right? scared if so then will exceed le

 

[Spongy]

so meaning as long as one receipt dont exceed the $400 SGD then is okay? cause i bought different stuffs ship to comgateway but when shipping here, they will consolidate right? scared if so then will exceed le

Vpost will not charge GST if your individual package is less than S$400 but total >S$400. Both BDL and CGW charges GST based on consolidated package, i.e. if 3 package individually <S$400 but total add up more than S$400, GST will be charged.

 

[Kelvin7878]

Borderlinx sux... they billed my credit card for a US conciege order but no package after 2 weeks. Emailed them, suddenly say merchant cancelled order, yet never bother to inform me. Now wants to refund me.

Not only kena whack by moving foreign exchange, but Citibank adds spreads to the Buy USD rate and deducts from the Refund from BL.

No package, yet lost at least 6% of my purchase price

 

[choj5]

im planning to buy a backpack from using citi globeshopper... anyone got any experience how much the shipping will cost? listed dimensions of the backpack is 20.5 x 13 x 6

i used the online calculator provided by the website, estimated cost is about 60+ for shipping. i'm ok with that shipping price, just like to check with other if anyone bought similar items, and that is indeed the rough estimate i can expect?

scared buy already, send to DHL then they come tell me shipping is much more... thanks bro,s

 

[gn2807]

I've bought some clothes from old navy, and now shipment records from Fedex shows:-

"Customer not available or business closed - Please contact local Post Office to pick up or reschedule delivery"

Do I have to email any parties? i'm using CGW to ship back to SG.

Also found out that the telephone number had keyed wrongly in the Old Navy shipping address. Does it cause any prob?

 

[jazdrive]

I've bought some clothes from old navy, and now shipment records from Fedex shows:-

"Customer not available or business closed - Please contact local Post Office to pick up or reschedule delivery"

Do I have to email any parties? i'm using CGW to ship back to SG.

Also found out that the telephone number had keyed wrongly in the Old Navy shipping address. Does it cause any prob?

The part in bold means FedEx delivered your item via their value option which is a collaboration between them and USPS.

Hence, you need to contact USPS for a redelivery at this link: https://redelivery.usps.com/redelivery/

 

[Spongy]

The part in bold means FedEx delivered your item via their value option which is a collaboration between them and USPS.

Hence, you need to contact USPS for a redelivery at this link: https://redelivery.usps.com/redelivery/

Unlike singpost, USPS will do another delivery on weekdays. If you really want, just contact comgateway and get confirmation about next step.

 

[gn2807]

The part in bold means FedEx delivered your item via their value option which is a collaboration between them and USPS.

Hence, you need to contact USPS for a redelivery at this link: https://redelivery.usps.com/redelivery/

Unlike singpost, USPS will do another delivery on weekdays. If you really want, just contact comgateway and get confirmation about next step.

Found this in CGW FAQs:-

Q. When attempting to deliver my package(s) to my U.S. address, your office was closed and the courier had to leave them at the local post office. What happens next?

A. US couriers – USPS, FedEx or UPS will redeliver your packages to our office within the next 1 to 2 business days.

Thanks for the help!

 

[nk23dash]

vpost is totally rubbish

I must say vPOST service is totally rubbish.

I bought 2 items from Amazon and their dimensions are
1) 16.2 x 14.2 x 15.2 inches ; 10 pounds
2) 8.2 x 12 x 13.6 inches ; 5 pounds

however Amazon packed it into 1 single big box and the volume and weight difference is 20 kg which will cost me more than $150 extra in delivery fees.

I requested that vPOST discard the big box and just ship in the smaller boxes. But they refused and state

"Please be advised that the decision to repack a package will be made at the discretion of vPOST (as per our Terms and Conditions), if the parcel cannot fit in our standard sized boxes, we will retain the box wherein the parcel was originally packed. We do not repack items in customized boxes."

After sending them numerous email and calls where the respond is very slow. They send me this.

"Please be advised that there are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

We have liaised your concern to the relevant department and they have confirmed that we cannot split the shipments as per process of vPOST we do not split packages into two.

Kindly also be reminded of the 21 days holding period for you not to assess with any holding fees since your 3 package is already waiting for payment. We can temporary cancel this shipment into your account for you to be able to pay with your other 2 packages but we are not liable for the charges incurred and we cannot
waive the base charge if you will decide to ship this item to Singapore. Also this package already reached the beyond the 21 day holding period."

Please see the image, the 2 smaller boxes are being supplied and in no way will it affect shipments. On top of that, I have told vPOST that I will bear the responsibility should the good be damaged during shipment and yet they just give standard answers and insist to charge me the higher charge.

When I requested them to send the items back with me paying the postage fee. They even have the audacity to request administration charges of $10 and the holding fees of 21 days.

This is totally rubbish.

 

[jazdrive]

I must say vPOST service is totally rubbish.

I bought 2 items from Amazon and their dimensions are
1) 16.2 x 14.2 x 15.2 inches ; 10 pounds
2) 8.2 x 12 x 13.6 inches ; 5 pounds

however Amazon packed it into 1 single big box and the volume and weight difference is 20 kg which will cost me more than $150 extra in delivery fees.

I requested that vPOST discard the big box and just ship in the smaller boxes. But they refused and state

"Please be advised that the decision to repack a package will be made at the discretion of vPOST (as per our Terms and Conditions), if the parcel cannot fit in our standard sized boxes, we will retain the box wherein the parcel was originally packed. We do not repack items in customized boxes."

After sending them numerous email and calls where the respond is very slow. They send me this...

I will mention it again: DO NOT use vpost if flexibility is what you need.

Vpost is very rigid with the rules where repacking is concerned. For starters, there must be at least a difference of 3kg between actual and volumetric weight and yet it's not a guarantee that they will repack for you. If they feel that the integrity of the items could be compromised - which is just one of the reasons out of quite a few - even if the difference in weights qualifies for a repacking, it will still be a no-go.

The only one to go for if repacking is an important consideration is comgateway. CGW is also especially useful for shipments from merchants which have a reputation of using large boxes for their items. Of course, they remain to be the most expensive usually but the fact that they are much more accommodating comparatively could help you avoid crazy charges under unforeseen circumstances like what you experienced.