 Watch Series 7

kruzeryo

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Feb 19, 2007
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I managed to order for pick up yesterday for the Nike 45mm. I asked nicely to the SA if I could do a watch band swap. He said can and directed me to his colleague, who assisted me exchanging of the watch band. It was a tedious process for the SA as she faced a system issue during the exchanging process, but she was kind and went the extra mile to assist me with the exchanging as I am interested in the Nike Sports Loop. She asked her colleagues and manager for assistance when she could not do the swap via the system. She wow-ed me with her never-give-up attitude in helping her customers. I appreciate her service a lot.

Service was so much better compared to last week when I received a closed-ended "NO" reply when I wanted to exchange the watch band and asked for available stocks.

I guess watch band exchanging is allowed if your preferred watch band is available, but I think it still depends on the SA. If you get the one that will go the extra mile for you, they will do for you. It's just luck and I was lucky yesterday.

I am so happy.

Thank you to the SA yesterday for the wonderful assistance. May God bless her.

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POPmyBULLET

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Hi guys! May I know how long the Courts refund takes? Customer care emailed me last Friday say they already inform online team for refund. Till now haven’t receive email confirmation from online team.
 

|XcElLeNcE|

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I must say the customer service level at MBS is a step up from Orchard store. The staff remembered my name and which model of AW i have gotten last year when i don't even recall what did i purchase there or whoever attended to me.(y)
 

Kiddream

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I must say the customer service level at MBS is a step up from Orchard store. The staff remembered my name and which model of AW i have gotten last year when i don't even recall what did i purchase there or whoever attended to me.(y)
They could have check your order history from your account?
 

LIN_JOEL

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Aug 4, 2001
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I seldom visit MBS unless where pick up is only available there. 😅

The staff recognised me way before she checked my order.
They handled so many customer each year and still managed to remember you....
either you is someone famous, celebrities or u ex-apple staff sibo?
Cos u mentioned u got ex-colleague working with Apple.

Next year they will remembered you as the customer who bought and returned 3 times den get staff discount.:LOL:
 
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