i think even if you book directly from airlines, most airlines are non-refundable or am I wrong? haven't had to cancel any flights, yet, hopefully never have to.
It depends on the fare bucket. The lowest bucket often are very deeply discounted and hence non-refundable. Fully flexible Y tickets are generally fully refundable less cancellation charges.

ic. if thats the case, i guess people who actually head to websites other than the official airlines website is likely due to discounts?
which will probably mean, non-refundable as well.
Woah. nearly booked from them. thank god I did a search and found this thread..
when considering the price, please factor in the dcc or cross border charges incurred by ur banks and credit card...Yes i have booked with them before and no issue.
normally for those who review poorly are those who booked and need to change the tickets...if u just booked without any changes to the tickets...then it is ok service.Any recent comment from this website? Saw it from Skyscanner. Their price is really attractive but the reviews are kind of poor lol.
They dun have any hidden fees included? I saw they are selling tickets at $696 vs SIA at $706. Other than seat selection, there should be nothing else?
As long as you confirm your flight dates and timing, nothing to worry about.
Once you get the e-tix, you can even manage the booking on SIA website, to choose or make any selections such as food and all.
Problem comes when you need to change flight or name or anything because it will be through them and charges typically will be higher and slower.
Got it, thanks for the info.normally for those who review poorly are those who booked and need to change the tickets...if u just booked without any changes to the tickets...then it is ok service.