Teo Ming Ern
Arch-Supremacy Member
- Joined
- Jan 1, 2000
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zhun bo ??
then why they ask me to send back to SZ sia ? they could have done a collective delivery back to SZ and cheaper..
I've gone there to collect a pair of Redmi 5 phones. On opening up and powering up, I realised the phones didn't have the language I wanted. They very nicely checked the Redmi 5A for me also to see if the language I wanted was present. It was not. And they allowed me to return the phone for a full refund. They even helped me with the process for I didn't know how to do it, and guiding me through the Qoo10 app. So yes, they have an office in SLS.
Collective delivery is of course possible, but if they have to wait for a certain number of pieces to ship back? That would delay the return process which you would not want right? When I was there, in fact I was in the shop space for over an hour, I did see customers coming in collect repaired phones. Unfortunately no one sent in a phone when I was there, so I don't know what their RMA processes are like.
Also, this was last year, not sure if they're still there... Just my experience dealing with them.