Zero1 Mobile discussion thread

SPEED

SPEED

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Jurong640 said:
Try again other day. Say you saw the VAS on services management, then it went missing.
Click to expand...
I mentioned the above and I got the reply below.

Thank you for your email.
Regarding your observation, the IDD v019 500 minutes is automatically added to eligible accounts. However, if an account does not meet the eligibility criteria, the bucket will be removed from the account.
In your case, as your line was activated before 26 Feb 2026, it is not eligible for this VAS, which is why it no longer appears in your account.
We hope this clarifies the situation.
 
gapboy

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SPEED said:
I mentioned the above and I got the reply below.
Thank you for your email.
Regarding your observation, the IDD v019 500 minutes is automatically added to eligible accounts. However, if an account does not meet the eligibility criteria, the bucket will be removed from the account.
In your case, as your line was activated before 26 Feb 2026, it is not eligible for this VAS, which is why it no longer appears in your account.
We hope this clarifies the situation.
Click to expand...

my friend also got rejected
 
twosix

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SPEED said:
I email zero1 on the idd 500mins and I got this reply

Thank you for reaching out.
The v019 500 IDD minutes is part of a promotion that is only extended to new sign-ups and port-ins under promotions launched from 26 Feb 2026 onwards. As such, this VAS is not applicable to existing subscribers who activated their lines before the 26 Feb 2026 promotion period.
Your current plan therefore does not include the v019 500 minutes feature.
Should there be any future promotions or plan updates that include this benefit, we will communicate them through our official channels.
Thank you for your understanding.
Best regards,
Click to expand...
gapboy said:
well I got it so did jurong . .they have mood swing...what plan are you on ?
Click to expand...
But it is listed in the contract in the z1 app leh, just not activated yet b
 
gapboy

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twosix said:
Yesterday still there. Just checked disappeared. Haha.
But this appeared instead: Roam Korea Japan Australia 50GB (365 Days) free.
Click to expand...

we don't have this 50gb free but IDD is provisioned lolz...but showing on my service mgt page...omg so messy
 
poland_ball

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Jurong640 said:
I asked Zero1 about the Zym Roam Guard 10mins to prevent any accidental roaming calls incurred due to scam calls.

They said, the protection is already included and it's provisioned.

So meaning we are protected, just don't know for how many minutes. But I remember many months back, I hung a call while overseas, no charge
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lol they no sound no picture about this. thought they would have wanted to let their customers know.
 
twosix

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gapboy said:
we don't have this 50gb free but IDD is provisioned lolz...but showing on my service mgt page...omg so messy
Click to expand...
This one is new one...

Screenshot-20260312-175457-Zero1.png
 
A

AMD_Duron

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SPEED said:
I email zero1 on the idd 500mins and I got this reply

Thank you for reaching out.
The v019 500 IDD minutes is part of a promotion that is only extended to new sign-ups and port-ins under promotions launched from 26 Feb 2026 onwards. As such, this VAS is not applicable to existing subscribers who activated their lines before the 26 Feb 2026 promotion period.
Your current plan therefore does not include the v019 500 minutes feature.
Should there be any future promotions or plan updates that include this benefit, we will communicate them through our official channels.
Thank you for your understanding.
Best regards,
Click to expand...
Same reply given. On movemo $20 plan
 
Jurong640

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gapboy said:
ir was there 1 month ago then disappeared now it is back ...
Click to expand...
For the 50GB apac. Mine wasn't there before. So no chance. If they give me, I'll gladly accept, just nice for my japan trip

Edit: oh wait. Now I see it. The 50GB Japan APAC. Wow. But... It's not reflected at the mobile plan usage

Edit 2: now zero1 website shows 50Gb APAC Japan and Australia. They must have provisioned it
 
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gapboy

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Jurong640 said:
For the 50GB apac. Mine wasn't there before. So no chance. If they give me, I'll gladly accept, just nice for my japan trip
Edit: oh wait. Now I see it. The 50GB Japan APAC. Wow. But... It's not reflected at the mobile plan usage
Edit 2: now zero1 website shows 50Gb APAC Japan and Australia. They must have provisioned it
Click to expand...

emailed z1 .. this time they said I am not eligible... blah blah ...for promotion new signup...
 
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