Zero1 Mobile discussion thread

[A7997A]

5pm already past.... you can try i wouldn't bet on it

Means if I do it now , it will not be port over tonight midnight and ready by tomorrow is it ?

The actually cut-off time is not stated by most telcos, and each could have a different cut off time.
Vivifi did mention something like 6pm or 6:30pm, but by any measure, by the time you posted that message it should be too late for tonight.

Also there is a matter of quota, if quota is full for the day, even if you are within cut off it will be delayed to the next work day.

 

[cherynsq]

The actually cut-off time is not stated by most telcos, and each could have a different cut off time.
Vivifi did mention something like 6pm or 6:30pm, but by any measure, by the time you posted that message it should be too late for tonight.

Also there is a matter of quota, if quota is full for the day, even if you are within cut off it will be delayed to the next work day.

Oh Okok I will do it tomorrow night

 

[cherynsq]

I will do it tomorrow thank you

 

[gapboy]

The actually cut-off time is not stated by most telcos, and each could have a different cut off time.
Vivifi did mention something like 6pm or 6:30pm, but by any measure, by the time you posted that message it should be too late for tonight.
Also there is a matter of quota, if quota is full for the day, even if you are within cut off it will be delayed to the next work day.

No hard core rule, yes..based on of my number of porting experience and others ..thus a general rule of thumb at that time for cut off ..

I do notice M1 Maxx have a later port in cut off time

 

[Cedric7]

Hi guys, any advise? Ported over, restarted and aeroplane all done but still not on 5g.

 

[gapboy]

Hi guys, any advise? Ported over, restarted and aeroplane all done but still not on 5g.

Once your status is 'activated' you will get 5g. Try again around 10 am +

 

[Jurong640]

Hi guys, any advise? Ported over, restarted and aeroplane all done but still not on 5g.

Your 5G will come around 10am onwards.

 

[Cedric7]

Your 5G will come around 10am onwards.

Thank you!

 

[gapboy]

My Z1 service management page already reflects 20GB AP Roam. It should in my data usage page 1 DEC.

 

[Jurong640]

My Z1 service management page already reflects 20GB AP Roam. It should in my data usage page 1 DEC.

me too. probably december cycle.

 

[cherynsq]

I have initiated the port-in at 330pm . Not expecting anything to happen until tomorrow morning 10am. Currently M1 Max SIM card still in my iPhone and I’m connected to celcom in jb

 

[Charlie_Zhan]

purchased zero1 on saturday 22 November with port in request.. as of now, still not ported over

 

[gapboy]

purchased zero1 on saturday 22 November with port in request.. as of now, still not ported over

When did you receive your SIM? Porting is only available once you get your SIM and is activated...

https://support.zero1.sg/kb/a304/i-received-zero1-sim-card-what-should-i-do.aspx?KBSearchID=131122

Upon receipt, please go the Zero1 app and select the "SIM Activation" icon to activate your SIM card. Alternatively, go to the SIM activation page here https://zero1.sg/activate and login to your Zero1 account.

You will need to verify your personal information via Singpass to complete activation.

For new numbers: Your SIM card will be activated immediately.
For port-in numbers: Your SIM card will be activated within 1-3 business days.
If you collected your SIM at Mosi Mosi or ShortQ on a Friday / Saturday / Sunday, you may only initiate the activation request after 2pm on the following Monday, which is the next business. This applies to both new lines and port in mobile services.

Your SIM card will be void if not activated within 14 business days (weekdays, excluding public holidays) after your order is successfully placed.

 

[Charlie_Zhan]

already received the eSim QR via email on the same day of purchase and added it to my phone.. but still cant activate because line not ported over.

zero1 just sent me the email yesterday saying port-in have been submitted and pending connect service. was expecting the port in to happen last night but it didnt.

didnt expect the whole port in process for zero1 to take so long.

 

[gapboy]

already received the eSim QR via email on the same day of purchase and added it to my phone.. but still cant activate because line not ported over.

zero1 just sent me the email yesterday saying port-in have been submitted and pending connect service. was expecting the port in to happen last night but it didnt.

didnt expect the whole port in process for zero1 to take so long.

Z1 is not the fastest provider I've used many MVNOs

 

[Charlie_Zhan]

already received the eSim QR via email on the same day of purchase and added it to my phone.. but still cant activate because line not ported over.

zero1 just sent me the email yesterday saying port-in have been submitted and pending connect service. was expecting the port in to happen last night but it didnt.

didnt expect the whole port in process for zero1 to take so long.

yea wasnt expecting them to be super prompt and fast.. but also didnt expect that it will exceed the 1-3 business days stated on their support page.

 

[cherynsq]

already received the eSim QR via email on the same day of purchase and added it to my phone.. but still cant activate because line not ported over.

zero1 just sent me the email yesterday saying port-in have been submitted and pending connect service. was expecting the port in to happen last night but it didnt.

didnt expect the whole port in process for zero1 to take so long.

Mine was delayed too

I activated via the app at 330pm yesterday expecting to wake up today seeing 5G on my phone with zero 1 by the side. End up still M1. I went to check app , status still shows pending

 

[cherynsq]

My m1 Maxx actual renewal is on 3rd Dec. So I’m taking it in the view where if this continues to delay , at least my already-paid use for M1 Max is still running and I didn’t waste it

 

[gapboy]

My m1 Maxx actual renewal is on 3rd Dec. So I’m taking it in the view where if this continues to delay , at least my already-paid use for M1 Max is still running and I didn’t waste it

Just stop the payment method by locking the card, you'll be safe of paying another month. I always try to be safe and send in Port in request at least 5 days before the month end.

 

[cherynsq]

Just stop the payment method by locking the card, you'll be safe of paying another month. I always try to be safe and send in Port in request at least 5 days before the month end.

Yes I have locked the card

I did the activation only on zero1. I don’t need to do anything at m1 side ya? Or I have to?

my helper port in was done at Harper point and next day is up and ready . My own self do one , this morning no service still