Samsung Galaxy Note 20 | Note 20 Ultra

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greatace

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Anyone got the Greenline issues after update or during push down by Samsung? Heard Samsung need to charge almost 460 to replace the Screen... crazy... Amy suggestion on wat to do?
 
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Aw2006

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Seems like Note 20 Ultra ganna green screen. My note 20 non-ultra still ok. Anyone note 20 ganna green lines?
 
chobits

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https://mustsharenews.com/green-line-samsung-phone/

In this day and age, most of us think of our phones as essential. Such items falling into disrepair can be inconvenient — especially when it results from an ill-timed update.

This was, unfortunately, the case for a woman who updated her Samsung Note 20 Ultra only to have the screen stuck with a green line.

As her warranty had already expired, the Samsung Service Centre staff told her the bill would come up to S$398.

Green line appears on Samsung phone screen after update​

Posting to Facebook on 26 Feb, Kayzel shared that she had opted to update her Samsung Note 20 Ultra.

A green line then appeared and became stuck on the screen.


Kayzel proceeded to book an appointment with the Samsung Service Centre at Plaza Singapura.

While waiting in line, she realised that the man in front of her had a similar issue with a line also appearing on his phone screen.

However, as his warranty was still valid, all he had to do to repair the phone was pay labour fees.

Kayzel shared with MS News that she wasn’t as lucky since her 12-month warranty expired on 30 Dec 2021. To repair the screen, staff at the centre informed her that she would have to pay S$398.

Ultimately, she did not foot the bill as it was pretty expensive. Upset at the situation, she pointed out how she wouldn’t be facing such an issue if she chose not to update the software of her phone.

Netizens express outrage at issue​

Kayzel’s post has since gone viral on Facebook, with many reportedly facing the same issue as her with their Samsung phone.

One user suggested that it could be a fault with the product batch, and Samsung should cover the repair cost.


Another netizen with a similar phone problem recommended taking a screenshot of the green line.

If the line still appeared in the screenshot, it was probably a software issue and doing a factory reset might help.

However, if it was a hardware problem, the user warned, paying for a repair would be the only way to fix it.

Yet another netizen, who had been experiencing complications with their Samsung phone, alleged that the company had poor customer service.


Whatever the case, it seems like this is one issue that plagues quite a few customers of Samsung. Hopefully, the company can figure out a solution to the matter.

MS News has reached out to Samsung Singapore for comment.
 
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cwchek

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Probably a cheaper business decision for Samsung to act blur and not to launch an official investigation (most likely already did their own internal investigation and weighted the cost against benefit). Since not many of these victims' hp are still under warranty.
 
swami1959

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It would be good to boycott Samsung S23 until Samsung gives a response as to the root cause behind the ubiquitous green lines that are appearing on all Samsung note 20 Ultra phones. Before the green line appears the phone runs warm for prolonged period of time. For an expensive flagship phone to develop such debility merely after 2 years of use reveals an underlying defect with the firmware. The least Samsung can do is make spare screen replacement available at cheaper price so that innocent victims of Samsung's botched firmware update can at least get it fixed at affordable rates.
 
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trueb1u3

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My fren never update but the green line sudden apear.
Wonder if she update the new firmware, will she get 2 line?
 
KeYoKe

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swami1959 said:
It would be good to boycott Samsung S23 until Samsung gives a response as to the root cause behind the ubiquitous green lines that are appearing on all Samsung note 20 Ultra phones. Before the green line appears the phone runs warm for prolonged period of time. For an expensive flagship phone to develop such debility merely after 2 years of use reveals an underlying defect with the firmware. The least Samsung can do is make spare screen replacement available at cheaper price so that innocent victims of Samsung's botched firmware update can at least get it fixed at affordable rates.
Click to expand...
U think just that few handful of people boycott got use meh :s13:
 
dasreich

dasreich

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Need phone to last another 1 - 2 years

So far April N986NKSU2HWD1 is OK,

Mine is a KR set on KT ROM - bought fr QOO10
Currently using Samsung Pay for Bus Ride with US Watch 3 Classic
 
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