Eight Telecom discussion thread

[Honda_typeR]

It was the same in my case, which is why I went directly to StarHub. Using your example, you have to report to Vivo endlessly till resolved or considering including IMDA (walking through a garden path with IMDA also).

StarHub service has been steadily deteriorating. Even when internal issues arise, they are often ignored.

Instead, eight customers are taken through basic troubleshooting steps—like walking through a garden path—only to be told the problem is beyond their scope.

It was only after involving a StarHub engineer onsite and filing an IMDA report that the stance shifted, with the company (eight) now claiming the matter has been escalated to the network team.

To make matters worse, StarHub management even suggested trying 5G, despite the fact that there is no coverage. At this point, it’s not about how many “G” you have

Thanks for your valuable insights.

Yours which location? Under 8 or SH.

In the end manage to resolve?

SH service centre i reckon sure push me to 8.

Just like airline economy class cannot use business class washroom lol.

 

[kun1he2]

Hi.. thanks for your inputs. Can I check typically what's the timeline for porting in to be completed? I have signed up online and collected SIM card yesterday at the authorised dealer in the afternoon around 2pm. To-date, it has yet to be ported over.

Have you inserted the eight SIM card into your phone (or another phone) yet?
Understand that when collecting the SIM card, the shop may say to wait for current telco signal to stop before popping in the eight SIM card - not sure if it is the correct advice.
In my case, I inserted it into a spare phone to do some testing on the temp mobile number and I guess it also helps ensure that the network knows that the new SIM is active and ready for porting into.

From experience thus far, seems like Singtel-related lines will be released just after midnight and eight becomes active around 12:30am. For SIMBA, it seems that they release earlier, around 11:30pm.

 

[eurofunk]

1. eight and SIMBA use 30 days billing, not monthly billing.

You can see the pricing is like S$14.8 per 30 days for the eight 5G plan. eight home Internet is at S$28.8 per 30 days.
https://www.eight.com.sg/

SIMBA plan is like S$12 per 30 days. SIMBA fibre internet is at S$29.99 per 30 days.
https://simba.sg/home

2. Edit to add:
Singtel heya and the replacement Singtel hi! 4G postpaid plan also use 30 days billing cycle.
https://heya.sg/
https://www.singtel.com/personal/products-services/mobile/hi

M1 Maxx is also using 30 days billing cycle.
https://www.m1.com.sg/terms-and-conditions/maxx
“Cycle” and “month” refers to 30 days.

so gradually it will slowly “eat” 1 day per month over time…

 

[sibeiTrolled]

so gradually it will slowly “eat” 1 day per month over time…

Is it "eat" when it already says 30 days?

https://www.eight.com.sg/cismobile
You can double check the terms here.

You can also opt for the 1 year (365 days) plan if you prefer that

 

[chaiscool]

Same for my mother's port-in, never get free 88 days, had sent them an email

They got reply? My email asking them if senior plan eligible for promo they simply replied the promo ended and close the ticket lol wtf kind of CS.

 

[Habrosus]

They got reply? My email asking them if senior plan eligible for promo they simply replied the promo ended and close the ticket lol wtf kind of CS.

The promo has ended so what's there to know if it's included or excluded?

If you've participated in the promo but not got what they've advertised, then you should've stated accordingly in your email. You want them to investigate something then just have to give them details in order to check.

 

[skazzz]

Thanks for your valuable insights.

Yours which location? Under 8 or SH.

In the end manage to resolve?

SH service centre i reckon sure push me to 8.

Just like airline economy class cannot use business class washroom lol.

CBD Office Tower
8

The escalation still pending, and it is unclear whether it is being handled internally or by StarHub.

A StarHub onsite engineer has already taken poor signal readings; however, the ticket was subsequently closed, which they claimed was done automatically.

I then looped in the relevant IMDA contacts via email, after which they immediately indicated that they would monitor the issue closely.

 

[chaiscool]

The promo has ended so what's there to know if it's included or excluded?

If you've participated in the promo but not got what they've advertised, then you should've stated accordingly in your email. You want them to investigate something then just have to give them details in order to check.

I emailed them prior lah why would i ask them when promo ended. They simply ignored till promo over and state the obvious.

No need investigation when moi simply ask them about the promotion during the promo period.

 

[mosmos]

They got reply? My email asking them if senior plan eligible for promo they simply replied the promo ended and close the ticket lol wtf kind of CS.

No reply from them

 

[hclee01]

Have you inserted the eight SIM card into your phone (or another phone) yet?
Understand that when collecting the SIM card, the shop may say to wait for current telco signal to stop before popping in the eight SIM card - not sure if it is the correct advice.
In my case, I inserted it into a spare phone to do some testing on the temp mobile number and I guess it also helps ensure that the network knows that the new SIM is active and ready for porting into.

From experience thus far, seems like Singtel-related lines will be released just after midnight and eight becomes active around 12:30am. For SIMBA, it seems that they release earlier, around 11:30pm.

Yup, i popped into the phone last night and able to get signal. I didnt use it to make voice calls. I am porting over from CMLink and hoping that this can be done before end of this year, so that I don't have to incur the next month CMLink charges. Was away earlier this month and hence, was only able to port over on 28 Dec and collect the SIM card yesterday.

 

[xiaofan]

By any chance did the subscriber take advantage of the 1-for-1 top up offer on that line? According to the FAQs the promotions are mutually exclusive. The top up offer was generally the better promotion, so it’s not a bad thing if so.

I emailed them prior lah why would i ask them when promo ended. They simply ignored till promo over and state the obvious.

No need investigation when moi simply ask them about the promotion during the promo period.

No reply from them

Just wondering if the senior plan got the one to one S$88 top-up offer or not. If got the top-up offer you may not get the 88 days free offer.

If you don't get any offers, then probably need to check with eight again.

 

[xiaofan]

Yup, i popped into the phone last night and able to get signal. I didnt use it to make voice calls. I am porting over from CMLink and hoping that this can be done before end of this year, so that I don't have to incur the next month CMLink charges. Was away earlier this month and hence, was only able to port over on 28 Dec and collect the SIM card yesterday.

Hopefully you will get it today or tomorrow morning.

Indeed it is better to start the porting process about 7 days (five working days) before the next billing cycle to avoid potential situation like this.

Sometimes it may even exceed 7 days when there is a crunch. Last time M1 Maxx even hit the quota of porting out as per the reports (looks like quite some of them ported out to SingTel MVNOs because of 50% OFF offer for six months).

I have done the online porting from M1 Maxx S$10 plan to CUniq S$9.9 4G plan (Physical SIM Card delivery took some time), and then from CUniq to Singtel hi! 4G plan (eSIM so no need the physical SIM card delivery). This line is purely for testing purpose. I may want to port out to CMLink next.

 

[vsvs24]

Just wondering if the senior plan got the one to one S$88 top-up offer or not. If got the top-up offer you may not get the 88 days free offer.

If you don't get any offers, then probably need to check with eight again.

I have friends on senior plan topup $88. Existing users. They got $88 added

 

[xiaofan]

I have friends on senior plan topup $88. Existing users. They got $88 added

I see, then they are lucky. And thanks for the confirmation that the 88 days offer does apply to the senior plan.

If follow the terms and conditions, the promotions are not usually able to stack.

By any chance did the subscriber take advantage of the 1-for-1 top up offer on that line? According to the FAQs the promotions are mutually exclusive. The top up offer was generally the better promotion, so it’s not a bad thing if so.

https://www.eight.com.sg/help/promotions

88’s Deal: Port-in and get 88 days FREE!​

Can I combine this with other promotions?

This offer cannot be stacked with other ongoing promotions unless specifically stated. But honestly, it’s already a 8mazing deal!

 

[Honda_typeR]

CBD Office Tower
8

The escalation still pending, and it is unclear whether it is being handled internally or by StarHub.

A StarHub onsite engineer has already taken poor signal readings; however, the ticket was subsequently closed, which they claimed was done automatically.

I then looped in the relevant IMDA contacts via email, after which they immediately indicated that they would monitor the issue closely.

Ok I will see if there is any action from 8, if not I will escalate to IMDA as well. Thank you.

 

[Honda_typeR]

Wa but the 8 service centre at lucky plaza quite sad. 1 small booth and 1 man show.

I was expecting like maybe 1 small shop unit and 2-3 pax.

I was there Monday around 3pm no queue, after i left there was about 5-6 in queue.

 

[Habrosus]

Wa but the 8 service centre at lucky plaza quite sad. 1 small booth and 1 man show.

I was expecting like maybe 1 small shop unit and 2-3 pax.

I was there Monday around 3pm no queue, after i left there was about 5-6 in queue.

Except for Simba's Orchard Central and Kaki Bukit offices, almost all service centres from Simba, Eight, and Maxx are one man show.

 

[amazingone]

Wa but the 8 service centre at lucky plaza quite sad. 1 small booth and 1 man show.

I was expecting like maybe 1 small shop unit and 2-3 pax.

I was there Monday around 3pm no queue, after i left there was about 5-6 in queue.

The service centre at Punggol Coast is a proper shopfront and last I saw there's 2 staff at there.

 

[xiaofan]

Except for Simba's Orchard Central and Kaki Bukit offices, almost all service centres from Simba, Eight, and Maxx are one man show.

Maxx got any service centres? I think only for SIM Card replacement you can go to M1 Shop Jurong Point. Other than that I think they get no physical M1 Shop support. It does have 1693 hotline support.

I found this out myself during my first day with Maxx (new SIM Card activation issue). M1 Shop Jurong Point asked me to call 1693. Luckily 1693 hotline was pretty helpful and helped me to identify the issue to me my phone. Then I used the other phone to activate the new SIM card.

For SingTel Gomo, no SingTel physical shop support, no hotline support either.

For SingTel heya and its replacement SingTel hi! 4G Postpaid plans, no SingTel physical shop support, no hotline support either.

For the new StarHub Prepaid Plans (they belong to postpaid as per IMDA classification), no StarHub physical shop support, no hotline support either.

M1 Prepaid and Singtel Prepaid get physical shop support and hotline support.

StarHub's old Happy Prepaid Card (no longer offered) also got physical shop support and hotline support.

 

[Habrosus]

Maxx got any service centres? I think only for SIM Card replacement you can go to M1 Shop Jurong Point. Other than that I think they get no physical M1 Shop support. It does have 1693 hotline support.

I found this out myself during my first day with Maxx (new SIM Card activation issue). M1 Shop Jurong Point asked me to call 1693. Luckily 1693 hotline was pretty helpful and helped me to identify the issue to me my phone. Then I used the other phone to activate the new SIM card.

For SingTel Gomo, no SingTel physical shop support, no hotline support either.

For SingTel heya and its replacement SingTel hi! 4G Postpaid plans, no SingTel physical shop support, no hotline support either.

For the new StarHub Prepaid Plans (they belong to postpaid as per IMDA classification), no StarHub physical shop support, no hotline support either.

M1 Prepaid and Singtel Prepaid get physical shop support and hotline support.

StarHub's old Happy Prepaid Card (no longer offered) also got physical shop support and hotline support.

My bad. Maxx is retailers. Jurong Point....

That's why I'm still hesitating to port to Maxx unless I'm sure I won't have to contact them for almost everything from SIM replacement to termination.