Opennet installion - share experience please

[ideatalk]

after installing the TP for 1 mth, still not turn on, what is wrong with opennet? can complain or not?

talk to your ISP n c if they can help......singtel most likely can help

 

[ideatalk]

after installing the TP for 1 mth, still not turn on, what is wrong with opennet? can complain or not?

got your issue settled?

 

[iKelvin]

Just came across this thread. I've previously posted my terrible experience with OpenNet

Bottle line is they are terrible. If you want to schedule a date outside the limited ones they provided, they will charge you. Even one day outside the allocate date, they will charge you $220-$450! No nego on date to come.

Their supplied material is terrible. It'll distroy the look of your place - cheap crappy material sticking on your walls. I want to hide it so need to bring in my own contractor since Opennet refuse to install in false ceiling. But contactor can only make it other date and Opennet refuse to come if I don't pay them $220. WTF! Government paying Opennet to do a job and they still want to charge coz they refuse to shift the date. Calling customer support is like talking to a recording - always repeat the same thing "we will charge you if you want us to come outside allocated date for your area!". Opennet just after $$$

I gave up. Rather go for cable than to be bullied them Opennet

 

[silverstone]

hi guys, i've got a question...

in the opennet letter, there is this appointment form, do we still need to mail it back if i've already booked an appointment online ?

 

[chaicka]

hi guys, i've got a question...

in the opennet letter, there is this appointment form, do we still need to mail it back if i've already booked an appointment online ?

Nope. The online reservation is sufficient.

 

[ideatalk]

hi guys, i've got a question...

in the opennet letter, there is this appointment form, do we still need to mail it back if i've already booked an appointment online ?

no... better book early to avoid any disappoint....thing r still not looking good on opennet side as they r still trying to resolve the capacity issue n the next IT show coming.....better get yours done b4 the crowd comes in....
get the earliest date online and die die stick to it.......

 

[silverstone]

thanks guys for the reply...

i've already booked an appointment, just wanted to double check on the appointment form if needed to mail it back or not.

 

[tromba]

thanks guys for the reply...

i've already booked an appointment, just wanted to double check on the appointment form if needed to mail it back or not.

yup is more then enough

 

[derrickgoh]

Its really dependant on who u kena i think. I received the letter and went online to book a slot. The guys came on the dot. No nonsense abt want to change date or time. Was expecting them to b late but they were here before 930 when the appt was 9-11am.

Guys were polite. I had no special requests so i guess that made things easier. Took less than an hour as i had existing trunking on most walls so they only had to put new trunking one wall.

Rsp coming on fri to setup the ONT. Fingers crossed that everything is fine.

 

[ideatalk]

mine was sui sui also during the TP installation......
also when installing the ONT n RG they guy gave me extra length of cable free

 

[Mach3.2]

mine was sui sui also during the TP installation......
also when installing the ONT n RG they guy gave me extra length of cable free

How long is your cable?

Standard length is 3m sir.

 

[ideatalk]

How long is your cable?

Standard length is 3m sir.

my lan cable is pulled from living room to my study room which is more than 3m and the uncle still allow me to hv more length in case i need to move my com further. tis good offer depend on whether u meet the rite guy.....if u meet the "law by law" guy then that is it.

 

[Mach3.2]

my lan cable is pulled from living room to my study room which is more than 3m and the uncle still allow me to hv more length in case i need to move my com further. tis good offer depend on whether u meet the rite guy.....if u meet the "law by law" guy then that is it.

I thought is the fiber optic cable
fiber optic cable standard is 3m.

Singtel will provide you with lan cable to 1 of your pc ma.

 

[liangtam]

my lan cable is pulled from living room to my study room which is more than 3m and the uncle still allow me to hv more length in case i need to move my com further. tis good offer depend on whether u meet the rite guy.....if u meet the "law by law" guy then that is it.

lan cable and optic cable are different thing
Optic cable cannot be made on the spot by personnel who do not have equipment and knowledgeable

Optic cable supplied will ALWAYS be 3m from factory made n supplied source

UTP Ethernet cable is different, ST will provide up to 50meter(??) for that. So no, the guy still goes by the book.

 

[ideatalk]

thanks guys for the reply...

i've already booked an appointment, just wanted to double check on the appointment form if needed to mail it back or not.

setup done alry?

 

[silverstone]

setup done alry?

haven install yet, have booked an appoinment on the 27th feb.

 

[Slayer1]

My ONT is in the hall and my pc is in my spare room. Called up Starhub and was quoted $107.00 for a datapoint. Is it expensive?

 

[ngbc]

My ONT is in the hall and my pc is in my spare room. Called up Starhub and was quoted $107.00 for a datapoint. Is it expensive?

Never heard of Starhub laying data point ( as in LAN point). Could be msitaken that you need another cable point. Better double-check.

 

[ChenHoNam]

if the installation people insist on living room , but i want it in my room instead.

can f*** them on the spot ?

money is not an issue. i want it in my room.

 

[wuga98]

just want to check if this is normal, they did the TP inside my house but the outside cabling have not been done and now i am seeing their contractor doing all the external cabling on the road etc, is this normal? i would have thought that they would have done all the external cabling and then they will go house to house and do the TP.