oh okay.. i tot the first appt is 2-in-1, where opennet will activate the 2nd port while M1 install the black ONT, and the second appt is when NC will collect the white ONT cuz usually the 2nd port will be activated after 24-48 hours..
another update.. as based on my prev posts, M1 came today and installed the black ONT.. the service engineer plugged in everything, but when he tested the internet, he could not get an IP.. a quick call shows that my account was still tagged with the VLAN (which requires me to use RG).. it surprised me and really pissed me off as i have indicated from the start that i will only be using the black ONT and will be returning the RG..
on top of that, M1 cut off my 100mbps at 12am sharp last nite even tho i was promised that there would be uninterrupted internet access until i have ported over to the 2nd point on the TP with 200mbps.. i called 1627 after the service engineer left my house (his job was basically done), and transferred over to the technical team, which took down my details and said they would call me back.
for every half an hour when i was not called back, i called again and left my contact (this is becuz i have no had an internet connection since 12am).. until after the 3rd time, they said the next available staff will call me back.. i have no idea how they prioritize calls, but i tot my case was a straighforward as it can be (juz get them to remove the vlan tagging on my account and everything should be fine, as advised by the service engineer and ahwise)..
they called me back at 1155, and told me that to remove the vlan tagging, will take another 3 working days to get the request through, and advised me to use the RG for the time being (meaning i cant return it today). i dun even wan to think about my DV, which will make me even fuming..
now i'm stuck, paying for 200mbps since the day i recontracted (i think 3rd dec) but service activated today, but still stuck on 100mbps (due to RG usage).. and not knowing when i can actually use 200mbps with such stupid issues arising..
on a side note, even tho i was told that i would not be charged for recontracting even tho i am on a premium plan, the $47 was still billed to me. i called them up and asked them to double check my call logs with past CS, before they said they will waiver the charges and rebate me in the next bill.. i will follow up on this..
it's a bit disappointing that i face these issue when recontracting cuz it was very smooth when i was a new customer.. i guess it doesnt help having an additional 3 mobile lines and 2 mobile bb lines under my name.. if u are recontracting, i would recommend to look at others and ask for their experience too.. and hope that mine is a one-off..
