2017 LG OLED

[Nakedtoes]

Agree on this.
I have change the OLED panel twice within this 2.5 years.
1. Because of the TV turn on overnight and burn in
2. There is 1 bright cell.

Overall LG after sales is reasonable and good.

Now 3 years warranty will be ending soon. Hopefully it can last me for few years on the road.

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The TV turn on by itself overnight..?

 

[SnorlaxGorGor]

The TV turn on by itself overnight..?

No i forgot to turn off and it is on overnight.
Because it there are some frame from my application and it is burn in.

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[zensushi]

My TV just died!

OLED65C7T purchased in Novemebr 2017.

My kids told me they could not switch the TV on.

When I tried, the screen will turn on & then will switch off almost immediately. There's a bad blurring (?) on the right side (from where I'm viewing) which I manage to take a photograph of:

Spoiler

Calling 65120555 gives a recorded message saying:

"We are sorry. Due to system maintenance..."

 

[SnorlaxGorGor]

My TV just died!

OLED65C7T purchased in Novemebr 2017.

My kids told me they could not switch the TV on.

When I tried, the screen will turn on & then will switch off almost immediately. There's a bad blurring (?) on the right side (from where I'm viewing) which I manage to take a photograph of:

Spoiler

Calling 65120555 gives a recorded message saying:

"We are sorry. Due to system maintenance..."

Keep calling LG call center.
For TV, there is 3 years warranty.

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[GotBetrayed]

Wa not sure should get OLED or not... seems dangerous leh.

Thinking between c9 and Sony x95g

 

[shadow84]

Wa not sure should get OLED or not... seems dangerous leh.

Thinking between c9 and Sony x95g

One thing i dun like abt Sony is that their TV only have 1 yr wrranty and the free mount bracket cant swivel/tilt/etc.

All brands will have own issues but the warranty length will help in most cases. My 2 cents.

 

[carmelmore]

One thing i dun like abt Sony is that their TV only have 1 yr wrranty and the free mount bracket cant swivel/tilt/etc.

All brands will have own issues but the warranty length will help in most cases. My 2 cents.

If register Sony warranty within 2 weeks will be extended to 3 years but selected models only.

 

[GotBetrayed]

One thing i dun like abt Sony is that their TV only have 1 yr wrranty and the free mount bracket cant swivel/tilt/etc.

All brands will have own issues but the warranty length will help in most cases. My 2 cents.

Yes agree. I like the LG bracket also leh. But not sure about longevity. Actually I like big TVs like 75+

 

[zensushi]

Update:

20 March 2019, Friday

TV died. Called LG. Had to leave phone number for callback.

Contacted by 3 different CSOs within an hour (past 6 PM! ). Technician scheduled to drop by the next day (Saturday, @ 1 PM)!


21 March 2020, Saturday

Technician called at 9.30 AM, asking for photos of fault, if any, & of receipt for warranty confirmation. WhatsApp-ed him photos. Warranty should be till 26 November 2020.

Technician called again soon after to inform that it was likely the LCD panel issue. Said he will place an order for the replacement. Estimated to take 3-4 weeks to arrive. LLST. On-site appointment cancelled.


31 March 2020, Tuesday

Technician called at noon. Part had arrived. Asked if he can drop by later that day to replace it.

Showed up at 3.30 PM. Replacement & testing done in about 45 minutes.

Was told that the new LCD is improved model & should be longer lasting. Was encouraged to use the APS mode (80% everything) instead of the Vivid mode I used for watching football (100% brightness etc.). Also, to switch off the unit at the mains at least once every week rather than leaving it on standby forever.

I asked what would happen if the panel/TV fails outside of warranty (i.e. how much for the LCD panel replacement). Fella said "...just buy new TV...". This was a $5000+ TV...

My TV just died!

OLED65C7T purchased in Novemebr 2017.

 

[SnorlaxGorGor]

Update:

20 March 2019, Friday

TV died. Called LG. Had to leave phone number for callback.

Contacted by 3 different CSOs within an hour (past 6 PM! ). Technician scheduled to drop by the next day (Saturday, @ 1 PM)!


21 March 2020, Saturday

Technician called at 9.30 AM, asking for photos of fault, if any, & of receipt for warranty confirmation. WhatsApp-ed him photos. Warranty should be till 26 November 2020.

Technician called again soon after to inform that it was likely the LCD panel issue. Said he will place an order for the replacement. Estimated to take 3-4 weeks to arrive. LLST. On-site appointment cancelled.


31 March 2020, Tuesday

Technician called at noon. Part had arrived. Asked if he can drop by later that day to replace it.

Showed up at 3.30 PM. Replacement & testing done in about 45 minutes.

Was told that the new LCD is improved model & should be longer lasting. Was encouraged to use the APS mode (80% everything) instead of the Vivid mode I used for watching football (100% brightness etc.). Also, to switch off the unit at the mains at least once every week rather than leaving it on standby forever.

I asked what would happen if the panel/TV fails outside of warranty (i.e. how much for the LCD panel replacement). Fella said "...just buy new TV...". This was a $5000+ TV...

Yeah, the panel cost 3-4k (for 65 inch).

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[zXioNGz]

Update:

20 March 2019, Friday

TV died. Called LG. Had to leave phone number for callback.

Contacted by 3 different CSOs within an hour (past 6 PM! ). Technician scheduled to drop by the next day (Saturday, @ 1 PM)!


21 March 2020, Saturday

Technician called at 9.30 AM, asking for photos of fault, if any, & of receipt for warranty confirmation. WhatsApp-ed him photos. Warranty should be till 26 November 2020.

Technician called again soon after to inform that it was likely the LCD panel issue. Said he will place an order for the replacement. Estimated to take 3-4 weeks to arrive. LLST. On-site appointment cancelled.


31 March 2020, Tuesday

Technician called at noon. Part had arrived. Asked if he can drop by later that day to replace it.

Showed up at 3.30 PM. Replacement & testing done in about 45 minutes.

Was told that the new LCD is improved model & should be longer lasting. Was encouraged to use the APS mode (80% everything) instead of the Vivid mode I used for watching football (100% brightness etc.). Also, to switch off the unit at the mains at least once every week rather than leaving it on standby forever.

I asked what would happen if the panel/TV fails outside of warranty (i.e. how much for the LCD panel replacement). Fella said "...just buy new TV...". This was a $5000+ TV...

Oh no, now regret didn't buy extended warranty lol

 

[Riyas3009]

Good morning. Help help help. Can anything be done for this ? my 65c7 bought in 2018 July and runtime about 8552hours. Quite bad when watch movie or tv channels. Can call LG to fix anything ? Any solution to this ? Or just change new tv.?

https://ibb.co/7WWd5Q7

 

[Maximus_XXVIII]

Good morning. Help help help. Can anything be done for this ? my 65c7 bought in 2018 July and runtime about 8552hours. Quite bad when watch movie or tv channels. Can call LG to fix anything ? Any solution to this ? Or just change new tv.?

https://ibb.co/7WWd5Q7

Let me guess, your favourite channels are Sun TV, Star Plus and Suria

Jokes aside, that OLED burn-in is serious. You can try running the pixel refresher from the TV's setting but I doubt it will resolve your issue.

Try calling LG Singapore since your unit is still within the 3 years warranty period and see what can they do for you.

*Did a quick calculation, assuming you starting using your TV on 01 July 2018 until today, 16 April 2020. That is 655 days with 8552 hours usage (Average 13 hours daily, everyday )

 

[Riyas3009]

Let me guess, your favourite channels are Sun TV, Star Plus and Suria

Jokes aside, that OLED burn-in is serious. You can try running the pixel refresher from the TV's setting but I doubt it will resolve your issue.

Try calling LG Singapore since your unit is still within the 3 years warranty period and see what can they do for you.

*Did a quick calculation, assuming you starting using your TV on 01 July 2018 until today, 16 April 2020. That is 655 days with 8552 hours usage (Average 13 hours daily, everyday )

Hahah. That’s because my mother just turn on the tv and starting cooking in the kitchen. She needed background noise . But yeah. I called in LG to tell them I having decolourization. And since it’s under warranty. The technician will come down this Saturday to check for me and advise what can be done. Hopefully they help out during this circuit breaker. Don’t want spend few $k to buy new tv ah. Heart pain le. Less than 2 year. New to buy new one. Bought this around 3k plus.

Ya. I tried the pixel refresher. Not helping out

And and another question. Does having burn in affect our gameplay in ps4. Especially FIFA. My lag sometime damn Chialat and I’m in wired connection. That’s why checking. Any idea bro ?

 

[reno77]

Hahah. That’s because my mother just turn on the tv and starting cooking in the kitchen. She needed background noise . But yeah. I called in LG to tell them I having decolourization. And since it’s under warranty. The technician will come down this Saturday to check for me and advise what can be done. Hopefully they help out during this circuit breaker. Don’t want spend few $k to buy new tv ah. Heart pain le. Less than 2 year. New to buy new one. Bought this around 3k plus.

Ya. I tried the pixel refresher. Not helping out

And and another question. Does having burn in affect our gameplay in ps4. Especially FIFA. My lag sometime damn Chialat and I’m in wired connection. That’s why checking. Any idea bro ?

Eh, you're on vivid mode ? Try dark room instead and set energy saving to minimum ..

 

[Riyas3009]

Eh, you're on vivid mode ? Try dark room instead and set energy saving to minimum ..

Yeah. I just changed it. Thanks. I will update what the LG technician tell me tmr.

 

[Riyas3009]

Update. The LG technician came down. Less then 10 mins. He told me that it’s a retention and it’s under warranty. So they will be changing my lcd panel for free. Wow. I’m just amazed. LG service is so good. At least my money is not all wasted and they doing it for me. But it takes a month for them to get the parts. So I’m cool with it. I’m lucky. Anyone having burn in issues. Please call LG and check with them. They really have excellent after sales customer service. Will update when I have my panel replaced. Thanks Bros

 

[kira.yiktah]

He show me alot of photos of the site that he visited. Some customers even flare up on the spot asking why issit not covered.

Seriously ridiculous. Lol.

Some models are suffering for manufacturing defect. Panel flickering. Which he didn't tell me which model. He mentioning this kind will on the spot change.



I accept burn in if I intentionally do that.

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Hi mclairs83, I have the same issue and LG will be replacing my panel. However, I'm concerned about the lookup table. Did the LG technician fix that? Since it is a lookup table issue actually.

 

[mun_hoe]

My OLED55C7T had burn in image large patch dark circle and netflix logo at bottom right when test with full red background. Today LG tech came to take pictures of the issue and warranty, then will follow up with replacement of the panel and it's power board. Total hours clock for my set is 6,500+ hours, used about 24 months.

Update 23-Sept-2020: Panel replacement done today. As usual the technician claims this is an upgraded improved version of the panel.

My own personal observation about this replaced panel, with all personal settings intact as before replacement was performed, it seems that it's light luminance and colour tone was tuned down. Probably it's an attempt to prolong the panel lifespan.

 

[Mclairs83]

My c7t again suffer from burn in. Guess my kids love to watch ads. The yellow ads on top left quite prominent

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