Bro, when you kana car accident and the fault is clearly that of the opposite party, there will typically be no involvement of your own insurance party other than to be notified by the insured party of the accident.
In this instance, what happened in my case was:
1. Got banged from behind on CTE, only 2 of us involved in the accident
2. Reported to my insurer
3. Spoke with my AD (since car very new). They agreed to take up case since it was straightforward and handled the reporting + claim process
4. Started work on my car once they had received OK from the opposite party's insurer + 3rd party assessor had seen the damage
All in all, no work done by my insurer since we were claiming on his insurance. All work done by my AD once they were certain that this is clear cut case. If this is not a clear cut case, the AD / workshop will likely not start repairs on your car first. Your insurer doesn't really play a part in such situations.
Of course, doing a claim on your own insurance is a different story. Then yes, having a good insurer does make a difference.
I agree if 3rd party claim is smoothly done then own insurance got nothing to do with it.
Have you wondered if the other party didn't report the accident then who will come out and assist you? Wait for 9months and counting like the AD mentioned?
Those who says insurance company makes no difference are actually those living in the past with clearcut rule: rear collision=100% rear car fault regardless the front car do it on purpose.
Times have changed and services are getting competitive, insurance company want to earn your money and safekeep their reserves.
Payout means losing money, thus the decades old urban legend "rear collision=100% rear car fault" have died down with the help of dash cams
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because most of them opt for their cheap alternatives)