Apple Battery Replacement Program 2019 ($69 and $99)

[bbbbbw]

For those who have asked me, my cycle count is around 694.

via  iPhone X Space Grey HardwareZone Forums app

Hi any idea how do you see the cycle count for the battery? Thanks

 

[leongws]

To replace the battery without paying from my knowledge there's the following options:
1) Battery cycle less than 500 but battery capacity less than 80% (quote article)
2) Apple Care +
3) Apple diagnostics somehow detected some issue with your battery and the genius staff mention it to you
4) Craft a convincing argument to the genius staff as to way your battery needs to be replaced (without you paying)
5) Your device belongs to a batch where apple have identified that there are issues and publicly announced a free replacement/repair programme

Thought it is always the case that battery will only be change when it is at less than 80% during their checks.
Not sure if can insist them to change if u willing to pay $99 even when battery are at above 80%. I guess should be ok as u are paying.

**Last yr got free battery change irregardless of battery % is a one-off event and it is no longer in force

 

[Arandalo]

Hi any idea how do you see the cycle count for the battery? Thanks

1) use coconut battery mac app if you have a mac computer
2) Apple store diagnostics by the genius staff

 

[Jirachi]

Hi any idea how do you see the cycle count for the battery? Thanks

Either use Coconut Battery on Mac or get Apple Diagnostics.

 

[jaymessofly]

Battery cycle count is available via 3uTools on Windows as well.

 

[my6600]

I think last year iPhone X under warranty can change battery even it’s >80% maximum capacity for free. Anyone tried requesting replacement for Xs/Xsmax/Xr? Free?

My Xs 11 month now 92% max cap...

— ok read previous pages, all got rejected

Yeah. Last year iPhone X I changed it before warranty ends and battery life is above 90%. No AppleCare+.

 

[Jirachi]

Yeah. Last year iPhone X I changed it before warranty ends and battery life is above 90%. No AppleCare+.

Yeah. You changed that based on the program they launched.

via  iPhone X Space Grey HardwareZone Forums app

 

[ManchesterFC]

So let’s say if my warranty expire next month and my current battery percentage is at around 94% , the staff at Apple store wouldn’t change it for me for free of charge?

 

[*adiBOY]

So let’s say if my warranty expire next month and my current battery percentage is at around 94% , the staff at Apple store wouldn’t change it for me for free of charge?

Definitely not.

 

[waterballoon]

Definitely not.

but if I'm okay to pay $99, then how?

 

[reddevil0728]

but if I'm okay to pay $99, then how?

If you are willing to pay, why will they say no?

 

[warehaws]

battery replacement now increased to $75 for other phone. The X series and higher still same $99

 

[ahtancw]

So let’s say if my warranty expire next month and my current battery percentage is at around 94% , the staff at Apple store wouldn’t change it for me for free of charge?

Mine is 90%, i ran through with apple support app and then follow up with an appointment at Apple orchard. They changed a new phone for me instead of replacing the battery.

 

[*adiBOY]

If you are willing to pay, why will they say no?

They can still say no since the battery is still in good condition. Recycling of battery is expensive so they would rather save on that.

 

[bbbbbw]

Mine is 90%, i ran through with apple support app and then follow up with an appointment at Apple orchard. They changed a new phone for me instead of replacing the battery.

you have apple care?

 

[kokfann]

Care to share what’s the phone problem you told them? Mine was rejected thru support app. 88% battery health

Mine is 90%, i ran through with apple support app and then follow up with an appointment at Apple orchard. They changed a new phone for me instead of replacing the battery.

 

[bbbbbw]

I spoke to the Apple support and he told me to run the diagnostic on my end so that he can see on his end. Apparently 86% battery is ok after one year. So I will not waste my time to go down again.

 

[kawatsu]

Will Apple reject me if my battery health is at about 91% based on the settings Battery life check?

 

[Jirachi]

Will Apple reject me if my battery health is at about 91% based on the settings Battery life check?

Likely will.

via  iPhone 11 Pro Max HardwareZone Forums app

 

[GGGGGG]

If XS is still under warranty, battery replacement is FOC?

I am wondering if can just enter Apple store and tell them I plan to use the phone another year and change the battery