Apple Battery Replacement Program 2019 ($69 and $99)

[Jirachi]

If XS is still under warranty, battery replacement is FOC?

I am wondering if can just enter Apple store and tell them I plan to use the phone another year and change the battery

Yes. If under warranty is $0.

You can’t do that because they have to go through their diagnostics.

via  iPhone 11 Pro Max HardwareZone Forums app

 

[GGGGGG]

Yes. If under warranty is $0.

You can’t do that because they have to go through their diagnostics.

via  iPhone 11 Pro Max HardwareZone Forums app

Thanks for sharing bro, so I just have to use the Apple support app on my iPhone and speak to the tech people

 

[Jirachi]

Thanks for sharing bro, so I just have to use the Apple support app on my iPhone and speak to the tech people

Don’t have to speak on the phone. If you want to do battery replacement, just book an appointment or walk in.

via  iPhone 11 Pro Max HardwareZone Forums app

 

[bbbbbw]

Thanks for sharing bro, so I just have to use the Apple support app on my iPhone and speak to the tech people

No point to speak to the tech ppl. I went down to Apple store and use the app and the tech ppl call back. They will tell you to run the diagnostic on your end so that their end will receive the results.

As long as battery supporting normal peak performance they will not change

 

[plsbanthem]

Mine is 85%. Can replace?

 

[19662963]

Unlikely. 85% still good condition

Mine is 85%. Can replace?

 

[armadilloshield]

Mine is 85%. Can replace?

Personally, I won't bother to replace if still above 70%, unless you're super heavy user.

 

[Sinkie]

My iPhone XS warranty ending in nov, and battery health 90%, I notice my battery depleting very very fast since the iOS 13 become available to update, I just updated to iOS 13 last night and will monitor the battery

If it is still depleting fast, can I bring down to Apple for battery replacement before warranty end?

 

[camoguysg]

My iPhone XS warranty ending in nov, and battery health 90%, I notice my battery depleting very very fast since the iOS 13 become available to update, I just updated to iOS 13 last night and will monitor the battery

If it is still depleting fast, can I bring down to Apple for battery replacement before warranty end?

I just tried and they refused to change even though I m on AppleCare plus. My battery currently is 88%

 

[Sinkie]

I just tried and they refused to change even though I m on AppleCare plus. My battery currently is 88%

Under what condition they will change? Anyone know?

 

[camoguysg]

Under what condition they will change? Anyone know?

Unless there are other issues such as bloated battery, or battery diagnostics show otherwise.

For mine, the guy just asked me to wipe out the software (?) and see if battery drain still occurs. Then walked off Liao. ******* wasted my time at the Apple Orchard.

 

[Sinkie]

Unless there are other issues such as bloated battery, or battery diagnostics show otherwise.

For mine, the guy just asked me to wipe out the software (?) and see if battery drain still occurs. Then walked off Liao. ******* wasted my time at the Apple Orchard.

Ok very waste time indeed

 

[manofsorrows]

And they expect you to use a phone without apps ??

Unless there are other issues such as bloated battery, or battery diagnostics show otherwise.

For mine, the guy just asked me to wipe out the software (?) and see if battery drain still occurs. Then walked off Liao. ******* wasted my time at the Apple Orchard.

 

[Shutterfly]

Under what condition they will change? Anyone know?

I think should be able to change if below 80%. Otherwise, if out of warranty, I think you can insist to change since you are paying for it.

 

[camoguysg]

And they expect you to use a phone without apps ??

Exactly. It was the worst service I ever encountered at Apple store. The service guy seemed to just wanna get over my case. (I made an appointment, not walk-in). I brought my MacBook also to request for assistance as there is current leakage and he simply told me to get another appointment. I was like wtf....if I have other devices does it mean I have to make individual appointment for each device? It’s simply ridiculous.

 

[Shutterfly]

Exactly. It was the worst service I ever encountered at Apple store. The service guy seemed to just wanna get over my case. (I made an appointment, not walk-in). I brought my MacBook also to request for assistance as there is current leakage and he simply told me to get another appointment. I was like wtf....if I have other devices does it mean I have to make individual appointment for each device? It’s simply ridiculous.

You can give him a bad review when the email comes for the survey. Sometimes they will contact you to find out more about the situation.

 

[netzach]

Under what condition they will change? Anyone know?

If you’re willing to pay the cash any condition also can change lol

לֵב HardwareZone Forums app

 

[*adiBOY]

Exactly. It was the worst service I ever encountered at Apple store. The service guy seemed to just wanna get over my case. (I made an appointment, not walk-in). I brought my MacBook also to request for assistance as there is current leakage and he simply told me to get another appointment. I was like wtf....if I have other devices does it mean I have to make individual appointment for each device? It’s simply ridiculous.

Yes individual appointment per device. That’s their policy all along. If you book through the Apple Support app, you can see this policy applies.

 

[GGGGGG]

Just tried to make replacement for XS, with a battery level below 90% but above 80, the Apple guys won’t give in despite saying my battery is still functioning and within warranty. Really wasted my trip down, saying battery if still functioning well and change must pay $99.

 

[argentinafa]

Regarding the strictness on getting a free battery replacement for iPhone X/XS/XS Max, there is a design flaw on these 3 sets. If you notice the camera lens at the back of these 3 sets, the microphone hole is cut out at the same “sapphire glass” where they put the 2 camera modules.

I’ve had dust issues with my previous iPhone. On display sets at iStudio and Apple Orchard I’ve also noticed. With naked eye it’s quite hard but look under direct sunlight or table lamp or using a watch loupe, certainly you will spot dust specks either at the TOP or bottom camera module.

And this is not an insolated problem.
https://forums.macrumors.com/threads/dust-speck-inside-the-iphone-xs-xs-max-camera-lens.2140462/
Google and you’ll find that there are lotsa links all over the world on this.

This dust problem is not as widespread on other iPhone models (iPhone XR/8/7) whereby they separate the microphone hole with the cam lens cover. Not that dust wouldn’t enter these models, but not as widespread as X/XS/XS Max.

I went to Apple Orchard for this problem for my XS Max couple of months back. Technician did manage to remove the dust speck at the TOP camera module, but new smaller dust specks appeared at the bottom of the cam lens module. Hence I requested for them to remove again. 2nd time round they couldn’t remove totally the dust specks. Total 30mins x 2.

They gave me 2 options: either 1) live with it (which wouldn’t affect pictures taken) or 2) they give me a 1-1 phone replacement. I deduced the tech wouldn’t wanna waste another 30 mins to dismantle and remove dust, and seal back the iPhone XS Max. If you watch the dismantling videos, it’s actually quite a hassle to get to the camera module potion.

That time my battery was 100% health. So I opted for option 1, till I sold it and was thrilled that engineers for iPhone 11 Pro/Max noticed this dust flaw, and separated the camera enclosure modules outside of the microphone hole module.

Till now, I also quite puzzled how on earth could dust specks enter an IP68 phone. It’s the highest level given for a dust/water proof electronics.

Curiosity killed the cat, and so I began to research on YouTube with regards to this dust issue. There are lots of dismantling videos whereby you’ll see that underneath the microphone black netting, dust certainly can enter very easily to the cam module. Once dust enters it’ll just stuck there for when there’s no air inside, the dust can’t be shaken or move.

I can only think of incidents whereby if you apply powder in a room near aircon with your fan speed turned on high, or any table fan in your room, pls make sure your iPhone (especially the 3 models that I mentioned) is far away and don’t put the camera lens facing upwards.

Powder dust particles are much smaller than the black netting hole.

The battery is above 80% and you can’t get a free battery replacement? You may like to scrutinise your camera lens again.