BOC SmartSaver

[spearhawk]

Just to check, if I pay my cc bills or other bills through AXS by the BOC debit card, is the spending also included for the min $500 spend, to get the 1.55% card spend bonus interest?

Checked with the bank officer that paying bills through AXS by BOC credit card, is not included in the min $500 spend.

Interested to know about this too.

 

[expert128sg]

Interested to know about this too.

why not just try it...the only thing u will lose is not having the interest for 1 month

if it works...den u will know it does

 

[oceanicmanta]

FAST may not be immediate - 2200hrs

FYI

I did a FAST transfer out from BOC SS to HSBC at 2202 hrs on 22 Jun (Wed).
It was only value dated 23 Jun in HSBC but BOC debited on 22 Jun.

Not sure if delay was on BOC or HSBC side (suspect more on HSBC side).

This follows known OCBC & SCB's cases of not-so-FAST transfer night transfer.

 

[chopra]

keep pressing many times till u see the screen show words... mine also liddat. ** token

Pressed many times liao. Spent 20min yday to get another token. Fml

Sent from gagt is gd using GAGT

 

[Monmonwee]

Hello all,

Anyone happen to download and use the international mobile application banking for Boc on Apple?

 

[sgdividends]

weird.
Just got called to tell me account to be closed. Never had this happened to me before. No explanation.

Nice..good to experience this

 

[sgdividends]

Now when i think of it...its very gross of them.

1) They say they will be FORCE closing my account before 9 Aug..which means i lose the 3.55% for the month of july

2) I could possibly lose my cashback from the family card since the woman says all relationship but she isnt too sure and cashback for family card is on the next month .

3) i called back the same number and she refuses to pick up. She picked up once.

So im wondering, if they do that, i will just pay them back the outstanding CC balance, MINUS the cashback from the Family and 3.55% and call them t settle it themselves intra department.

But, it could look bad on my clean credit bureau report...Ah the dilemma of life!

ANyway, how long does a bad record on CBS last? Im not intending to loan any large amount of car or house within 1 calender year

 

[sgdividends]

I am not able to log into my account now. It states this:

Since you have tried to log into the system continuously using wrong user name/password, your operation rights have been cancelled, please contact our bank immediately.

I am very sure the MOST i logged in wrongly only ONCE as i only touched the token ONCE.

Maybe this is their way of telling me to go down to their branch to close the account on my own accord, so i am not entitled to the Cashback or 3.55%.

This is most unethical.

I am perfectly fine with ending a relatioship as it takes 2 parties to be willing.

But to not be clear about the way it ends, and to resort to this ( To be fair, it could be a system issue and not the shameless way i think it is.) This really speaks volume either way.

 

[Kcusts]

weird.
Just got called to tell me account to be closed. Never had this happened to me before. No explanation.

Nice..good to experience this

How much do you have in the account? How did they answer you when you ask why?

 

[sgdividends]

60k.Head office says..i dont knw

 

[sbs199]

Since you believe you have nothing wrong, can just file complaint to MAS right?

60k.Head office says..i dont knw

 

[sgdividends]

Since you believe you have nothing wrong, can just file complaint to MAS right?

file on What grounds？poor customer service ?
Yes I have done nothing wrong,unless profiteering is wrong according to their tncs.no money laundering surely or I won't be doing this here.

No evidence as system log with them

How many weeks must they give notice to force close account ? I could contact MAS on this grounds

 

[timothybo]

ANyway, how long does a bad record on CBS last? Im not intending to loan any large amount of car or house within 1 calender year

They are closing your smartsaver and credit card accounts? There was a previous post who said he received this call too.

When the bank close your account there are different ways they will report the closure of account. Speak to the bank and make sure they report it as a normal closure without outstanding balance, then it will not affect your CBS score.

 

[expert128sg]

file on What grounds？poor customer service ?
Yes I have done nothing wrong,unless profiteering is wrong according to their tncs.no money laundering surely or I won't be doing this here.

No evidence as system log with them

How many weeks must they give notice to force close account ? I could contact MAS on this grounds

profiteering? did you do something via loopholes to earn something?

 

[sgdividends]

Ok lets go through the chain before going to Fidrec and than MAS.

First email sent through their system. I hope i sound reasonable and not complainy
----------------------------------------------
I received a call today that my BOC accounts will be force closed on 8 August.
Lady did not provide an explanation on the reason. Lady could not address the following queries.

1) If the account is force closed on 8 Aug, the BOC smartsaver of 3.55% usually comes after the 8 of every month? How will the bank return me for the interest earned for the month of July.
2)I have also hit more than $500 spending for Family card before end statement 22 July, how is the bank going to return me the cashback since cashback is one month late.

If boc wants to end the relationship, i will accede though i hope i can continue the relationship.

I would like the above 2 questions to be addressed.

Thanks

 

[Trazora]

Think the main issue is the bank shouldn't end a relationship for no reason at all. Should ask for a good explanation also.

 

[sgdividends]

Think the main issue is the bank shouldn't end a relationship for no reason at all. Should ask for a good explanation also.

Hi Trazora,

The ABS code of conduct for consumer banking is also very vague...
They didnt mention about a need for explanation.
They didnt mention about a need for a notice period for closure of account , only 30 days notice for increase in fees,charges e.t.c.
Lots of grey area to protect their banks.

 

[expert128sg]

Hi Trazora,

The ABS code of conduct for consumer banking is also very vague...
They didnt mention about a need for explanation.
They didnt mention about a need for a notice period for closure of account , only 30 days notice for increase in fees,charges e.t.c.
Lots of grey area to protect their banks.

totally agree with you. Sometimes I also hate banks can reject application of credit card, reject credit limit request etc without any explanation.

LAME

 

[ymbynd]

file on What grounds？poor customer service ?
Yes I have done nothing wrong,unless profiteering is wrong according to their tncs.no money laundering surely or I won't be doing this here.

No evidence as system log with them

How many weeks must they give notice to force close account ? I could contact MAS on this grounds

Do you mind sharing what you might have done that resulted in boc force close your acct. You mention profiteering..

 

[ekardo]

Do you mind sharing what you might have done that resulted in boc force close your acct. You mention profiteering..

I think he meant the 3.48% when he mentioned profiteering