CIMB FastSaver

[Shawny88]

Account activated after two weeks. Now wait for the FD account to be activated.

 

[havetheveryfun]

Forget about calling. I've tried twice and was put on hold for a long time. Will just go to their branch once my fam is back end Jan. Quite pissed off with this experience. Imagine how many 1k they are holding ransom and pushing it back to us our fault.

yup just hav to wait.. to be fair all the other banks also waiting time quite long for opening accts. just that they shouldnt ask for 1k deposit upfront maybe.. then ppl would be ok with waiting

 

[peppermint7]

yup just hav to wait.. to be fair all the other banks also waiting time quite long for opening accts. just that they shouldnt ask for 1k deposit upfront maybe.. then ppl would be ok with waiting

RHB opens seamlessly within the day itself. My fam applied for both RHB and CIMB on same day submitted similar document. Can't see why CIMB has to play such game of asking for 1k and hold things up. My fam has got CIMB cc thus can log in to see. She isn't new to the bank at all. The account was open but unactivated. The 1k in there can see cant touch. She can't even pay her cc bill with the 1k. This is insane. Anyway no point getting angry. Only can wait till she's back then go down to the bank n .

 

[wildcatorangutan]

Hi all. Closing the loop. My account was activated this morning. I didn’t follow up over the last few days as I have been busy. Happened automatically. All in all, took about 4 weeks.

 

[CrashWire]

I did receive an email response from atyourservice@cimb.com that said "In the event of non-receipt of activation code, please contact our hot-line indicated below and our customer service officers will be able to assist with your enquiry upon a simple phone verification." The email did not provide a hotline number. Instead it said "You may visit our official CIMB Singapore website for our banking hotline number or reply to this email."

My translation -- we are not going to write down our hotline because we don't want to be swamped with calls, but we have a hotline and you can call it.

To be fair, I believe this is standard security best practice among all banks to train customers to not believe phone numbers provided in emails, in case the email was spoofed.

I just looked through my transaction notification emails from DBS, UOB, and SC, and they don't provide their fraud hotline phone numbers in their emails either.

 

[wildcatorangutan]

To be fair, I believe this is standard security best practice among all banks to train customers to not believe phone numbers provided in emails, in case the email was spoofed.

I just looked through my transaction notification emails from DBS, UOB, and SC, and they don't provide their fraud hotline phone numbers in their emails either.

Fair enough. I did a quick search through my email for the word hotline and I see numbers from Citi and AIA in their emails but it could well be that others don't include that info in their emails.

 

[matrix05]

Hi all. Closing the loop. My account was activated this morning. I didn’t follow up over the last few days as I have been busy. Happened automatically. All in all, took about 4 weeks.

Finally. Wait for CNY to see can beat 4.1%

 

[af7680]

After 21days , cimb activated my account. But I changed my mind and want to transfer 1k deposit back to my dbs. Cimb mobile app requires me to enter OTP which is generated on security device. but I am not given such device.
Do you know how I can transfer back 1k from fast saver ?

 

[havetheveryfun]

After 21days , cimb activated my account. But I changed my mind and want to transfer 1k deposit back to my dbs. Cimb mobile app requires me to enter OTP which is generated on security device. but I am not given such device.
Do you know how I can transfer back 1k from fast saver ?

u can set up digital token on cimb mobile app, u need to wait for 12 hours after setting it up before u can use it, maybe that is why it still prompting u for OTP

 

[CrashWire]

Fair enough. I did a quick search through my email for the word hotline and I see numbers from Citi and AIA in their emails but it could well be that others don't include that info in their emails.

My transaction email from Citi says:

"Alternatively, you may call our 24-Hour CitiPhone hotline available on our Citibank website for assistance or any other enquiries."

I don't see any recent emails from them with a hotline number.

 

[wildcatorangutan]

My transaction email from Citi says:

"Alternatively, you may call our 24-Hour CitiPhone hotline available on our Citibank website for assistance or any other enquiries."

I don't see any recent emails from them with a hotline number.

Every email from their secure center has “Help is available 24 hours a day by calling 1-866-535-2504(inside U.S.) or International users call 1-904-954-6181 (collect calls accepted) or by email at secure.emailhelp@citi.com.” And then again at the bottom “Important Information: To report a scam/fraud on your account or for fraud-related issues, please contact us immediately at +65 6225-5225.”

 

[af7680]

u can set up digital token on cimb mobile app, u need to wait for 12 hours after setting it up before u can use it, maybe that is why it still prompting u for OTP

Thank you for advice. It was due to no digital token .

 

[CrashWire]

Every email from their secure center has “Help is available 24 hours a day by calling 1-866-535-2504(inside U.S.) or International users call 1-904-954-6181 (collect calls accepted) or by email at secure.emailhelp@citi.com.” And then again at the bottom “Important Information: To report a scam/fraud on your account or for fraud-related issues, please contact us immediately at +65 6225-5225.”

Are you Citigold or something?

So weird that they are giving you US numbers to call. I searched my email and don't have any of those US numbers.

Ironically, it is their phishing scam emails (like "Beware of Phishing Scams Involving Land Transport Authority (LTA)") that have "If you receive any communications you are unsure about or if you would like to report on a fraud or scam, please contact our CitiPhone hotline at +65 6225 5225".

 

[Claylite]

Dear customer, we have received the initial deposit for your new CIMB account. Due to the high volume of new account applications received, we seek your understanding as more time is required to process your application. Rest assured that upon approval of your fixed deposit (FD) application, we will back-date your FD placement to the day of receipt of your full FD funds. Thank you.

@Shawny88 Thanks for sharing this. Wanted to check if the FD was truly backdated to the date you deposited the funds into your FastSaver account? Or if you are still waiting on that.

 

[a4973]

@Shawny88 Thanks for sharing this. Wanted to check if the FD was truly backdated to the date you deposited the funds into your FastSaver account? Or if you are still waiting on that.

Actually if you read the reply carefully it's mentioned "we will back-date your FD placement to the day of receipt of your full FD funds." It doesn't mention anything about Fastsaver account. To me it could mean that if there was a delay transferring from Fastsaver account to FD account then they will backdate the FD placement. Not sure if that covers the scenario of delay in activating the Fastsaver account at the initial stage.

 

[Claylite]

Actually if you read the reply carefully it's mentioned "we will back-date your FD placement to the day of receipt of your full FD funds." It doesn't mention anything about Fastsaver account. To me it could mean that if there was a delay transferring from Fastsaver account to FD account then they will backdate the FD placement. Not sure if that covers the scenario of delay in activating the Fastsaver account at the initial stage.

Agree but since in an earlier post he also mentioned the CS mentioned it was when it was deposited to FastSaver, hoping to see what eventually happened.

Tried to call their hotline a couple of times this week/last week to get a first hand response but was always put on hold until after their closing time and couldn’t get through to their hotline today.

 

[songsongmeow]

I think too long never use. Can transfer money into the account but cannot transfer out. Their hotline like forever busy?

 

[songsongmeow]

Cimb hotline not operating today? On hold for more than 30 mins...

 

[matrix05]

Several including local banks have updated/increased their FD for Jan 23; now waiting for cimb to make their adjustment.

 

[lzydata]

Several including local banks have updated/increased their FD for Jan 23; now waiting for cimb to make their adjustment.

CIMB is still the highest or near there