Sometimes I feel companies innovate for the sake of wayang rather than doing true innovation. For example: These transactions, previously only available over-the-counter, include replacing ATM/debit cards, depositing daily business earnings in coins and dollar notes[4], and instantly updating account balances. Digital ambassadors will be on-site, ready to guide customers who need help with the self-service machines. [why not full digital banking]? Cannot apply for debit card using app? Or use digital payment la. I think sometimes things are done like 1/2 1/2 in the end all get pissed off. Some uncles and aunties likes RM to help them with banking services. Now they build kiosk and let ppl self service? These facilities also located at prime area where rental are expensive. Makes sense? Seriously I don’t know
When I look at how China innovate, I am disappointed with how our SG firms does it..knn...we talk about smart nation for the longest time. Which part of our nation is smart? Amazon and China already can shop in shops/ supermarket with no need to use traditional self check out. Singapore is still scanning barcode.