Afterservice is bad?
I buy Dell's laptop cause of its performance AND support.
I just called XPS Service cause my LCD has randomly flickered a couple of times and they are replacing my LCD tomorrow... Try that for Acer, HP etc etc or even IBM, they'll tell you to leave your laptop behind to test for a week...
I trust Dell's service and support because of the numerous desktop and laptop I've owned and deployed to my customers, so far, no complains and it never once cross my mind to purchase Acer, IBM, HP etc etc...
Too many of a time that many people had problem with their device and 95% of the time, the problem lies with the user not having proper and suffice knowledge of handling his/her device well, PEBKC is way too common, especially in Singapore...