Eight Telecom discussion thread

[~sabaisabai~]

my auto recharge is turned on when i signed up at ubi service centre
but no plan to pay by credit card
it just deduct from my wallet

 

[Habrosus]

dunno, read somewhere (prob eight fb) not available in the beginning. perhaps it has changed the process
not everyone has cc leh.. hello!
top up at the retailers or online

That could be because many didn't turn on "Auto-Recharge" ... like me back then.

 

[steven168z]

I do it via the Shopee app.

and yr wallet amount already xmas 2025

is eight yr main line?

 

[Habrosus]

my auto recharged is turned on when i signed up at ubi service centre
but no plan to pay by credit card
it just deduct from my wallet

Many users like those coming from Simba and the likes, tend to add credit (or debit) card on top of going to retailers, etc.

Not many are familiar with the option of topping up the wallet.

 

[Habrosus]

and yr wallet amount already xmas 2025

is eight yr main line?

Nope. Main line still MNO.

 

[~sabaisabai~]

That could be because many didn't turn on "Auto-Recharge" ... like me back then.

yes you shared before
thanks, good info and noted... must turn on, else black screen

 

[~sabaisabai~]

Many users like those coming from Simba and the likes, tend to add credit (or debit) card on top of going to retailers, etc.

Not many are familiar with the option of topping up the wallet.

yes agreed, not all know how to top up wallet
but users like my parent, they will go to retailer to top up if children not available to help them
my other family m1 maxx line, also top up via shopee, not cc

 

[~sabaisabai~]

and yr wallet amount already xmas 2025

is eight yr main line?

he still scared to port to mvno for his mainline

 

[loganrunning]

That could be because many didn't turn on "Auto-Recharge" ... like me back then.

i wonder if eight is monitoring this thread.... now "auto recharge" is automatically turned on. responsive to customer needs and proactive.

 

[Habrosus]

he still scared to port to mvno for his mainline

That's a provider for more than a mobile line. I've other services to consider too.

Anyway, back to Eight!

 

[Habrosus]

i wonder if eight is monitoring this thread.... now "auto recharge" is automatically turned on. responsive to customer needs and proactive.

When I signed up for the said-line, there's an option to turn on/off Auto-Recharge.

I turned that off, KIV for later. But later... I forgot all about it.

 

[steven168z]

Nope. Main line still MNO.

you have 10 lines?

 

[Singaporeans First]

I recently ported my mobile from StarHub to Eight Mobile and activated the SIM card as per your instructions, using the temporary Eight Mobile number.

Last night, my StarHub line was terminated, and I swapped the Eight SIM into my phone. However, it has been showing "No Service" since then, and I am unable to use the SIM.

Am i missing some steps?

 

[bryant_16]

Thanks everyone for your help, I have just subscribed to eight.
Hopefully the signal is good for both local and overseas!

 

[~sabaisabai~]

I recently ported my mobile from StarHub to Eight Mobile and activated the SIM card as per your instructions, using the temporary Eight Mobile number.

Last night, my StarHub line was terminated, and I swapped the Eight SIM into my phone. However, it has been showing "No Service" since then, and I am unable to use the SIM.

Am i missing some steps?

insert your eight sim card to the phone, after that restart again
it should works
i ported my starhub line to eight too, by 1030pm i was on eight liao

 

[Habrosus]

I recently ported my mobile from StarHub to Eight Mobile and activated the SIM card as per your instructions, using the temporary Eight Mobile number.

Last night, my StarHub line was terminated, and I swapped the Eight SIM into my phone. However, it has been showing "No Service" since then, and I am unable to use the SIM.

Am i missing some steps?

Have you restarted your phone this morning? As in like after 9 or 10am?

 

[Singaporeans First]

insert your eight sim card to the phone, after that restart again
it should works
i ported my starhub line to eight too, by 1030pm i was on eight liao

Yes. Eight Sim card inserted into the phone

Have you restarted your phone this morning? As in like after 9 or 10am?

I restarted the phone many time

 

[Singaporeans First]

How to contact Eight Customer service?

 

[Byfrost]

you signed up new line again? omg

For @steven168z

Eh, I thought "SINGTEL IS THE BEST", "SINGTEL IS THE TRUE WINNER" "Other Telcos don't bother with investing in their infrastructures"

1 x Singtel MNO
2 x Singtel xxxx
3 x Singtel xxxx

 

[Habrosus]

How to contact Eight Customer service?

Send them an email with all relevant information. helpme@eight.com.sg

https://www.eight.com.sg/faq-port-in

• My porting has failed what should I do?
  • Visit https://account.eight.com.sg to understand the issue and the next steps!
  • Ensure the following information is the same as the existing plan that you have with your current telco:
    • The ID numberThe form of ID (E.g. If NRIC is used at your previous telco, please submit NRIC when registering with eight)
  • If there is a typo in your ID number or wrong selection of current telco, please write to us at helpme@eight.com.sg to resubmit your port in request
  • If your form of ID is different (E.g. Passport at current telco, submitted NRIC at eight) Please update the latest document at your current telco update us at helpme@eight.com.sg to resubmit your port in request
  • If you are still in contract or do have outstanding bills, please check in with your current telco and update us at helpme@eight.com.sg to resubmit your port in request
  • Do note that upon resubmission, it will take another 1-3 days for port-in to take place. Not the above issues? Write to us at helpme@eight.com.sg.
  • For port in failure, we will do our best with you to address it and re-submit the port in. Port in failure is non-refundable, transferrable/ exchangeable for cash