Eight Telecom discussion thread

[Boringchap]

Simply user problem lah

There are no passkeys saved in Passwords for "account.eight.com.sg".

How do I go from there?

Edit: I'll go figure it out when I've more time.

Try this? I save this page in my Home Screen.
https://account.eight.com.sg/login

 

[tt88]

Could anyone advise if Eight Mobile subscriptions have a minimum contract duration? I'm looking into switching to another MVNO.

 

[Habrosus]

Try this? I save this page in my Home Screen.
https://account.eight.com.sg/login

Thank you very much!

Could anyone advise if Eight Mobile subscriptions have a minimum contract duration? I'm looking into switching to another MVNO.

You can port out after the first 30 days. The line must be active for porting so that'd mean you'd have paid for the second month.

 

[tt88]

Thank you very much!


You can port out after the first 30 days. The line must be active for porting so that'd mean you'd have paid for the second month.

Thank you!

 

[teoma]

Had an eight with line that I was using on and off for a while but it’s been a while since I topped up (more than 60 days). If I top up, say via Lazada, will it resume service automatically? Or how long before I lose the number? From their FAQ, it mentions that after 60 days of no top up, you only get SMS, but nothing about losing the number, so I wasn’t sure. Thanks!

 

[Habrosus]

Had an eight with line that I was using on and off for a while but it’s been a while since I topped up (more than 60 days). If I top up, say via Lazada, will it resume service automatically? Or how long before I lose the number? From their FAQ, it mentions that after 60 days of no top up, you only get SMS, but nothing about losing the number, so I wasn’t sure. Thanks!

Try sending an SMS from another phone to see if the line is still there?

 

[DigDub]

Oh looks like 8 mobile has a speed upgrade.


Speed test with the Deco X50-5G sim card router.

 

[yuri2]

Oh looks like 8 mobile has a speed upgrade.


Speed test with the Deco X50-5G sim card router.

On my phone with 2 SIMs (4G) : CirclesLife and eight. I speedtest both about the same around 100Mbps.
When I connect to wifi via deco x50-5G using another CL (5G), it tested at 255Mbps.
Probably the 5G makes a difference.

 

[CPTMiller]

On my phone with 2 SIMs (4G) : CirclesLife and eight. I speedtest both about the same around 100Mbps.
When I connect to wifi via deco x50-5G using another CL (5G), it tested at 255Mbps.
Probably the 5G makes a difference.

5G does make a difference. But how much improvement depends on the MNO. Eg Simba difference between 4G+ and 5G only very small

 

[DigDub]

On my phone with 2 SIMs (4G) : CirclesLife and eight. I speedtest both about the same around 100Mbps.
When I connect to wifi via deco x50-5G using another CL (5G), it tested at 255Mbps.
Probably the 5G makes a difference.

Previously I did speed test was around 100mbps only. Don't know why suddenly bump by almost double.

 

[yuri2]

5G does make a difference. But how much improvement depends on the MNO. Eg Simba difference between 4G+ and 5G only very small

I agree with you. Simba connects on the front at 5G but downloads like 4G,
Like fake 5G.
CL, may not be the best, but I tested download at 300+ Mbps on my deco X50-5G

 

[Ody_2004]

You can port out after the first 30 days. The line must be active for porting so that'd mean you'd have paid for the second month.

Let say i had paid for the first month but the second and third month is free, possible to port out?
Now i into its second month.

Had tried to port out from Eight but if indicate "Service number not match with customer ID".. strange as both telco i using my SingPass..

Had email Eight this morning, no response till now

 

[Habrosus]

Let say i had paid for the first month but the second and third month is free, possible to port out?
Now i into its second month.

Had tried to port out from Eight but if indicate "Service number not match with customer ID".. strange as both telco i using my SingPass..

Had email Eight this morning, no response till now

IMO can port out especially if you've paid the full rate for the 1st month.

The use of SingPass could be only for verification purpose, so error could happen when there's human data entry along the way.

Can seek help from one of their service centres...

 

[limmengteck]

IMO can port out especially if you've paid the full rate for the 1st month.

The use of SingPass could be only for verification purpose, so error could happen when there's human data entry along the way.

Can seek help from one of their service centres...

Maybe the terms and conditions or fine print stated cannot port out during the “free months”?

 

[Habrosus]

Maybe the terms and conditions or fine print stated cannot port out during the “free months”?

Then have to go read.

 

[Ody_2004]

IMO can port out especially if you've paid the full rate for the 1st month.

The use of SingPass could be only for verification purpose, so error could happen when there's human data entry along the way.

Can seek help from one of their service centres...

thanks!

I went to the Ubi Service Center this morning upon seeing the email indicating the porting failed.. the guy said nothing he can do on his end.. now got no choice just need to wait for their email response.

 

[Ody_2004]

Maybe the terms and conditions or fine print stated cannot port out during the “free months”?

Seem not much state from the T&C

Port In Promotion: FREE 2 Months when you Switch to eight on $11.80 plan: 10 May – 2 June 2025

1. Promotion is valid from 10 May 00:00 till 2 June 23:59 SGT for successful port-in customers only.
2. Valid for successful port-in sign up from www.eight.com.sg or retailers
3. Free 2 Months of $11.80 plan will take 7 working days to be tagged to your mobile line upon successful port in.
4. eight reserves the right to amend Terms & Conditions without prior notice.

 

[otacon]

Let say i had paid for the first month but the second and third month is free, possible to port out?
Now i into its second month.

Had tried to port out from Eight but if indicate "Service number not match with customer ID".. strange as both telco i using my SingPass..

Had email Eight this morning, no response till now

My friend also same problem, in the end found out the eight staff port wrong number so got this error

They r really idiots. Keep saying previous Telco problem, my friend's problem but using singpass, how can wrong?

 

[Ody_2004]

My friend also same problem, in the end found out the eight staff port wrong number so got this error

They r really idiots. Keep saying previous Telco problem, my friend's problem but using singpass, how can wrong?

But how to port the wrong number?

My number was from M1 -> MyRepublic -> Eight -> Zero1.. When porting from MyRepublic to Eight they use a temporary number for the SIM card.. then port the actual number over.. so i guess this is where the problem started.. somehow the info not updated to my actual number.. but then when i login to Eight account page everything is in order.. the number is with my name...

i don remember other telco use temporary Number when porting over.. correct me if I wrong

 

[speedsonic]

Oh looks like 8 mobile has a speed upgrade.


Speed test with the Deco X50-5G sim card router.

for router, do they throttle?

abt1 yr plus to breakeven purchase.