Eight Telecom discussion thread

[bombomlee]

wow, from Singtel MVNO to Eight, I request port on 27 Nov until now no sound no picture.
Email support and they tell me still pending, wait another few days?
very strange...

Strange.. back in aug I ported from Gomo to giga and it happened i think at 2am after I did the porting request

 

[gapboy]

Strange.. back in aug I ported from Gomo to giga and it happened i think at 2am after I did the porting request

year-end end a lot telco porting quota over.. lot of MAxx users are complaining

 

[Desmond_]

year-end end a lot telco porting quota over.. lot of MAxx users are complaining

I port over 1st number from CMI to Eight on July 2025, it is ok and done next business day.

This 2nd number took so long.... they didn't even address why it is not done even after 3 business days from 27 Nov till now 5 Dec and still not yet done

 

[mosmos]

I port over 1st number from CMI to Eight on July 2025, it is ok and done next business day.

This 2nd number took so long.... they didn't even address why it is not done even after 3 business days from 27 Nov till now 5 Dec and still not yet done

Quite normal.

My mother's circles to simba and mine circles to eight took abt a week. Both equally long although port to different telcos.

Another line zym to eight quite fast within 3 days.

Guess was the previous telco doesn't want release your line

 

[Desmond_]

Quite normal.

My mother's circles to simba and mine circles to eight took abt a week. Both equally long although port to different telcos.

Another line zym to eight quite fast within 3 days.

Guess was the previous telco doesn't want release your line

Maybe but when I ask Eight, they show a screenshot status port is pending.

So if previous telco don't want to release due to mismatch ID or payment issue, the status should put as rejected and there will be 2nd try after verification.

Don't know who is not working.

I did many porting between MVNO before, as long as on Monday to Thursday before 2pm submit, next day sure port over during early morning 4am to 7am.

 

[yujin86]

5g roaming is now enable under Philipines Smart now

 

[cracker]

I had read somewhere but cant recall where is it now?

I am currently using the entry level plan of $8 which has only 2GB which will expire mid Dec.

i will be travelling extensively in Dec and if I opt for the $18 package today (5 Dec) to get the extra
international roaming data, will the upgrade be immediate?

In order for me to return to the $8 plan, I can do the downgrade when this $18 expire on 4th Jan.

Am i correct?

 

[keenklee]

I had read somewhere but cant recall where is it now?

I am currently using the entry level plan of $8 which has only 2GB which will expire mid Dec.

i will be travelling extensively in Dec and if I opt for the $18 package today (5 Dec) to get the extra
international roaming data, will the upgrade be immediate?

In order for me to return to the $8 plan, I can do the downgrade when this $18 expire on 4th Jan.

Am i correct?

IMHO.
Maybe you read this. I had asked similarly, Eh...u tried liao tell me hor. TIA.

IMHO.
I am on the $8 plan set to auto-renew and will be on the 7-dec. if i want to go for the 5G plan, what do i need to do ? also, can i revert back to the $8 plan ?

To change your eight.com.sg plan, log in to your account and go to the "Recharge" or "Change Plan" section, or visit an eight retailer. Upgrades are immediate, while downgrades take effect at the next renewal cycle.

You'll want to upgrade before they bill you this month.

 

[Habrosus]

IMHO.
Maybe you read this. I had asked similarly, Eh...u tried liao tell me hor. TIA.

https://www.eight.com.sg/faq-renew-recharge-and-billing

• How do I upgrade my plan?
  Upgrading is instant!
  • Log in to your eight account > Click on Recharge > Select your plan upgrade
  • Or visit any eight retailer
    Once the upgrade is activated, your current plan will be immediately terminated and replaced with the new one.
    Please note that plan upgrades are billed in full and we are unable to reverse transactions for terminated or stacked plans, nor can we reinstate previously held plans.
• How do I downgrade my plan?
  Downgrades take effect at the next renewal cycle.
  • Log in to your eight account > Biling > Your next plan on auto renew: change to a lower tiered plan
  • Or visit any eight retailer
    Your current plan will continue until the end of its 30-day cycle, after which the downgraded plan will begin. All plans are non-reversible and refundable.

 

[GIngerbuzzz]

I just got a new line from 8 Telecom (Double Eight S$8 4G plan)

Everything's fine except I cannot send/receive SMS n OTP (not roaming) . How to login to my account if I cannot receive the OTP ?

Email to eight, but no RESPONSE, so frustrating. Can anyone help ?

Does this happens to certain brand/model of phone ? Mine is Redmi K60E.

 

[cracker]

IMHO.
Maybe you read this. I had asked similarly, Eh...u tried liao tell me hor. TIA.

Thank you !
all the answers were there !

 

[xonix]

I just got a new line from 8 Telecom (Double Eight S$8 4G plan)

Everything's fine except I cannot send/receive SMS n OTP (not roaming) . How to login to my account if I cannot receive the OTP ?

Email to eight, but no RESPONSE, so frustrating. Can anyone help ?

Does this happens to certain brand/model of phone ? Mine is Redmi K60E.

Are you able to send SMS to yourself ?

 

[gapboy]

I just got a new line from 8 Telecom (Double Eight S$8 4G plan)

Everything's fine except I cannot send/receive SMS n OTP (not roaming) . How to login to my account if I cannot receive the OTP ?

Email to eight, but no RESPONSE, so frustrating. Can anyone help ?

Does this happens to certain brand/model of phone ? Mine is Redmi K60E.

Do some basic checks on your phone:

Troubleshooting Steps

• Restart your device: Turn your phone off and on again to refresh the network connection.
• Toggle Airplane Mode: Turn on airplane mode, wait at least 10 seconds, then turn it off.
• Reinsert your SIM card: Power off your phone, remove the eight SIM card, wipe its surface gently, and reinsert it.
• Check Network Settings:
  • Ensure your APN settings are set to shwap.
  • For calls and SMS, ensure the network mode is set to auto-connect and your device is VoLTE capable.
  • Ensure your phone is displaying the "eight" network and has a signal.

https://www.eight.com.sg/faq-network-roaming-and-idd

 

[sango65]

I just got a new line from 8 Telecom (Double Eight S$8 4G plan)

Everything's fine except I cannot send/receive SMS n OTP (not roaming) . How to login to my account if I cannot receive the OTP ?

Email to eight, but no RESPONSE, so frustrating. Can anyone help ?

Does this happens to certain brand/model of phone ? Mine is Redmi K60E.

My issue was 5G cant receive SMS, need to switch 4G, refer to my post

Anyway, not really bothered as it was a spare line to receive Healthy 365 OTP. My phone is POCO F4 though.

 

[Asus80]

I just got a new line from 8 Telecom (Double Eight S$8 4G plan)

Everything's fine except I cannot send/receive SMS n OTP (not roaming) . How to login to my account if I cannot receive the OTP ?

Email to eight, but no RESPONSE, so frustrating. Can anyone help ?

Does this happens to certain brand/model of phone ? Mine is Redmi K60E.

mine take few day back to normal. just wait few more day

 

[Habrosus]

My issue was 5G cant receive SMS, need to switch 4G, refer to my post

Anyway, not really bothered as it was a spare line to receive Healthy 365 OTP. My phone is POCO F4 though.

Wise move IMO. I won't trust my primary line to an MVNO.

 

[GIngerbuzzz]

mine take few day back to normal. just wait few more day

Did u email your problem to 8telecom ?
What is the cause of your issue ?

 

[Asus80]

Did u email your problem to 8telecom ?
What is the cause of your issue ?

i never email to eight. as last time from singtel port over simba took 3 days & Eight took 7 days solve the problem

 

[GIngerbuzzz]

Do some basic checks on your phone:

Troubleshooting Steps

• Restart your device: Turn your phone off and on again to refresh the network connection.
• Toggle Airplane Mode: Turn on airplane mode, wait at least 10 seconds, then turn it off.
• Reinsert your SIM card: Power off your phone, remove the eight SIM card, wipe its surface gently, and reinsert it.
• Check Network Settings:
  • Ensure your APN settings are set to shwap.
  • For calls and SMS, ensure the network mode is set to auto-connect and your device is VoLTE capable.
  • Ensure your phone is displaying TH ust complain to zzize "eight" network and has a signal.

https://www.eight.com.sg/faq-network-roaming-and-idd

Went thru yr check list. All tick OK but still cannot sms. Arrrghh !

Any hot line we can call ?
Must complain to IMDA that such MVNOs should also hv a phone hotline !

 

[GIngerbuzzz]

i never email to eight. as last time from singtel port over simba took 3 days & Eight took 7 days solve the problem

But mine is a new line from them. Not a port-in ! ?! ‍