[HDD] Western Digital RMA

[jtjt00]

Post date: 30-Nov-2011
WD website report received: 9-Dec-2011
WD shipped to Fedex: 12-Dec-2011
Fedex website Anticipated ship date: 15-Dec-2011
Fedex website Estimated delivery: 19-Dec-2011 by 6:00pm

Actual receipt date: 16-Dec-2011
Total days (from posting to receipt): 16

 

[terrykorkor]

my god, they really shipped the hdd oversea to repair? it takes so long lol..

anyway for my case, after sending a full description email to WDC, they seems to have update on my status.(well, at least it indicates hdd is not lost after all)

 

[jtjt00]

Below is Fedex tracking log:
Just received back the 80gb hdd today.

 

[terrykorkor]

so their main repair plant is at malaysia ar..

 

[jtjt00]

Your HDD received by WD?

 

[terrykorkor]

received on 15 dec by wdc. however, no further details, RMA being processed.

 

[terrykorkor]

Shipped Date Carrier Tracking # 1
20-Dec-2011 Airborne N/A

no tracking ?=.=

 

[Swiftbladez]

you have to be patient and wait.

 

[fabian79]

Collected my HDD today at their ulu service centre.
Sent my 2TB HDD last month and they gave me back a 3TB sealed manufactured dec 8 2012.
Asked the service guy if it is the same model as i am going setup raid and he said yes.
Now i have to set them up as standard drives in my nas.

 

[jtjt00]

Wah so good, I sent in 80gb and got back 80gb, sad man!

Collected my HDD today at their ulu service centre.
Sent my 2TB HDD last month and they gave me back a 3TB sealed manufactured dec 8 2012.
Asked the service guy if it is the same model as i am going setup raid and he said yes.
Now i have to set them up as standard drives in my nas.

 

[fabian79]

Wah so good, I sent in 80gb and got back 80gb, sad man!

i prefer to take back 2tb so i can do raid1

 

[croc1977]

i prefer to take back 2tb so i can do raid1

i sent to archiva @ near pasir panjang last mth..told me they need to repair

but i collect back yesterday , give me refurb ones...

 

[timothy]

i sent to archiva @ near pasir panjang last mth..told me they need to repair

but i collect back yesterday , give me refurb ones...

I also just submitted to achieva @ pasir panjang.

May I know how long is the turnaround time til u get a refurb one?

 

[jtjt00]

2nd WD RMA (500GB Blue 3.5"):
Drop in postbox: 16-Dec-2011
WD site received hdd: 3-Jan-2012 (updated 3-Jan-2012)
Replacement drive shipped: 6-Jan-2012
Carrier: FedEx
Actual delivery date: 10-Jan-2012
Total days (from posting to receipt): 25

Post date: 30-Nov-2011
WD website report received: 9-Dec-2011
WD shipped to Fedex: 12-Dec-2011
Fedex website Anticipated ship date: 15-Dec-2011
Fedex website Estimated delivery: 19-Dec-2011 by 6:00pm

Actual receipt date: 16-Dec-2011
Total days (from posting to receipt): 16

 

[Calvin.Lee]

Collected my HDD today at their ulu service centre.
Sent my 2TB HDD last month and they gave me back a 3TB sealed manufactured dec 8 2012.
Asked the service guy if it is the same model as i am going setup raid and he said yes.
Now i have to set them up as standard drives in my nas.

Why not you use the 3TB to trade with a 2TB one on the forum and see if there are any luck or not?

 

[edwin21]

best is to bring ur hdd to Flextronics directly for RMA, sent in on 19-Dec, got it delivered by FedEx on 24-Dec.

Remember to print out RMA Premailer and the RMA Label for faster processing Flextronics.

 

[jtjt00]

Just updated Post #74.

 

[binary_0011]

must send to Flextronics at changi? cannot send to sim lim? i stay bukit batok leh, changi so far.. my WD just down, got very loud noise......my mp3, movies, photos... ...all gone........... :-( ..............


then again, i am not quite comfortable sending my hdd in, after edison incident....

 

[jtjt00]

You can send by post, postage is about $2.55. If your hard disk has stuff like those of Edison, never send for repair. Bake it in oven for securely destruction.

 

[electrica]

To all you guys with a broken Western Digital drive,

I suppose like me, all of you are very pissed with WD right now. But before you gave up on salvaging your precious collection of mp3s and movies and RMA that hdd, please check to see if your drive is a 1TB Caviar Black WD1001FALS-00E3A0 made in Thailand. You can see this on the white label on the hdd. If you have one, please PM me and perhaps we can help one another.