Hello from Team OCBC

[joesph]

Hi joseph,

We apologise but we do not understand your comment. Could you clarify?

Thank you.

^DG

ok

Sent from Samsung SM-G975F using GAGT

 

[chongtuckmeng66]

Token key

Hi OCBC,

Is this "token key" implemented recently?

I have been doing transactions or managing the transaction limits many times before using onetoken app (OTP / passcode) but I am not able to do so today.

It prompted me for "token key" instead of OTP / passcode. I tried to use OTP but failed. And there is no code sms to me for generating passcode.

 

[OCBC Bank]

Hi OCBC,

My partner applied for a debit card and a savings account two weeks ago. You guys sent a one document for her to sign. However, we have not heard from you since. Is there a way we can check on the status without ibanking?

All help appreciated.

Hi StarSeven,

Please share with us your partner's mobile number via private message. We will arrange for our service executive to check on the application status and call to advise.

^DG

 

[OCBC Bank]

Hi OCBC, what will oCBC be giving for this year for SRS contribution?

Hi there,

We do not have any information on this at the moment.

^DG

 

[OCBC Bank]

Dear OCBC,

Why is it that DBS can offer $0 fee for overseas fund transfer for quite a number of countries (including US) but not OCBC? I would really like to see OCBC offer the same.

Source:
https://www.dbs.com.sg/personal/deposits/pay-with-ease/international-transfers

Thank you.

Hi assiak71,

Thanks for the feedback. We will pass this on to the relevant department.

^DG

 

[OCBC Bank]

Hi OCBC,

Is this "token key" implemented recently?

I have been doing transactions or managing the transaction limits many times before using onetoken app (OTP / passcode) but I am not able to do so today.

It prompted me for "token key" instead of OTP / passcode. I tried to use OTP but failed. And there is no code sms to me for generating passcode.

Hi there,

Please drop us a private message with your bank registered mobile number. We would like to look into the issue.

^DG

 

[OCBC Bank]

Hi,

Would using the OCBC Titanium card at gopro.com be eligible for 10x OCBC$?

I'm assuming it should fall under electronics since it's a camera. Please advise, thank you

Hi Clarity,

We are checking on this, and will get back to you asap.

^DG

 

[eDisFieD]

I've recently met into this problem as well. PM you, please revert asap as it's urgent.

Hi there,

Could you drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version

Do advise as well if you had previously managed to activate OneToken successfully on the same phone model / different phone.

^DG

 

[OCBC Bank]

Hi,

Would using the OCBC Titanium card at gopro.com be eligible for 10x OCBC$?

I'm assuming it should fall under electronics since it's a camera. Please advise, thank you

Hi Clarity,

GoPro.com transactions will not be eligible for 10X OCBC$.
Bonus OCBC$ is given based on the MCC of the merchant, and this is determined by the merchant and the acquiring bank. OCBC does not have control over it.

^DG

 

[OCBC Bank]

I've recently met into this problem as well. PM you, please revert asap as it's urgent.

Hi eDisFieD,

We received your PM, and will be replying shortly.

^DG

 

[CubicHair]

Hi I encountered the potential security risk error while trying to activate onetoken from the mobile app. Sent a pm for the error image.

 

[OCBC Bank]

Hi I encountered the potential security risk error while trying to activate onetoken from the mobile app. Sent a pm for the error image.

Sure thing! We'll take a look at your PM shortly

^Sh

 

[lec119]

Hi OCBC,

I subscribed to the unit trust fund last month and decided to cancel within 3 days after the subscription due to other financial needs. However, as of today, approximately 3 weeks after my submission to cancel the fund subscription, i have yet to receive the money that's supposed to be credited to my bank account. Numerous calls and visits to nearby branches had led me to different answers of processing time by the officer. Can you please assist?

 

[torque]

Feedback on incorrect display

Hi ocbc team

Pls feedback to your IT and customer service management team that the average interest shown when you login internet banking 360 account is inaccurate. I topped up my account based upon the figures of incremental increase and average balance but did not meet the $500 increase criteria.

To all out there better not trust what is displayed and better to call in as it is recorded.

 

[OCBC Bank]

Hi OCBC,

I subscribed to the unit trust fund last month and decided to cancel within 3 days after the subscription due to other financial needs. However, as of today, approximately 3 weeks after my submission to cancel the fund subscription, i have yet to receive the money that's supposed to be credited to my bank account. Numerous calls and visits to nearby branches had led me to different answers of processing time by the officer. Can you please assist?

Hi lec119

We'll be glad to look into it for you.

Can you share if you requested the cancellation online?

Can you also log into your OCBC Internet Banking & send us a secured email for this query. State the name of the Unit Trust & the date of the cancellation

Once you've sent the email, drop us a PM here with the email reference number

^Sh

 

[OCBC Bank]

Hi ocbc team

Pls feedback to your IT and customer service management team that the average interest shown when you login internet banking 360 account is inaccurate. I topped up my account based upon the figures of incremental increase and average balance but did not meet the $500 increase criteria.

To all out there better not trust what is displayed and better to call in as it is recorded.

Hi there torque

Thanks for the feedback.

We're not aware of any similar issue. Can we look into your account specifically to check?

We would appreciate it if you could log in to your OCBC Internet Banking & send us a secured email. It would be good if you could include any screenshots in the email, or indicate a particular average balance figure / date for us to look into

Thank you

^Sh

 

[sgysfj]

Hi OCBC

I am interested to buy in the BCIP. May I know what is the simplest account to open and what is the holding amount in the account?

Thanks

 

[lec119]

Hi lec119

We'll be glad to look into it for you.

Can you share if you requested the cancellation online?

Can you also log into your OCBC Internet Banking & send us a secured email for this query. State the name of the Unit Trust & the date of the cancellation

Once you've sent the email, drop us a PM here with the email reference number

^Sh

I have dropped you the PM. Thanks.

 

[OCBC Bank]

Hi OCBC

I am interested to buy in the BCIP. May I know what is the simplest account to open and what is the holding amount in the account?

Thanks

Hi there,

If you do not have an existing OCBC Savings/Current account, you could apply for both BCIP and the 360 account at the same time by using this application form: https://www.ocbc.com/personal-banking/investments/pdf/bcip(single)online form_single.pdf

Details of the 360 account can be found here: https://www.ocbc.com/personal-banking/accounts/360-account.html

You may refer to https://www.ocbc.com/personal-banking/accounts/deposit-accounts.html for the various accounts that we offer.

^DG

 

[OCBC Bank]

I have dropped you the PM. Thanks.

Hi lec119,

We have not received any PM from you.

Do try sending it in again, or if you have a Facebook account, you could also send in the reference number there via PM as well.

OCBC Facebook page: https://www.facebook.com/OCBC.Singapore/

^DG