Hello from Team OCBC

[OCBC Bank]

Hi OCBC,

I have just activated the OneToken to my HP.

Previously before activation of this OneToken, the HP banking app would sms me the 2FA to my HP, but after activation of this token, the app no longer send any 2FA sms to me whenever I log into the app to see my accounts details.

Why is this so? Can I reactivate the 2FA back to my HP for added layer of security, or does the app only allows either the OneToken or 2FA?

Hi there,

Once OneToken has been activated, you will no longer be able to log in using the hardware token and SMS-OTP.

If you would like to revert back to receiving SMS-OTP or using the hardware token, do call our hotline at 1800 363 3333.

Our service executive will be able to assist you with this.

^DG

 

[kuti-kuti]

Hi there,

Once OneToken has been activated, you will no longer be able to log in using the hardware token and SMS-OTP.

If you would like to revert back to receiving SMS-OTP or using the hardware token, do call our hotline at 1800 363 3333.

Our service executive will be able to assist you with this.

^DG

Oh my god......... ok...

 

[HWZ1973]

Hello OCBC,

Are there any charges for subscribing to rights issue with CPF account?

 

[OCBC Bank]

Hi OCBC, not sure this issue has been addressed before. See image attached.

I cant seem to click “View Accounts” in the ios app. Can your IT team look into this? Thanks!

Hi sango65,

We have tried the function on iOS and it was working for us.

Could you try deleting and reinstalling the app?

If it still does not work for you, please drop us a private message with the following details:

- phone model
- operating system and version
- mobile app version

Do let us know as well on which page do you encounter the issue? For eg. were you on e-Statements page, and then when you click on the menu to go to View Accounts, it does not work.

Thank you.

^DG

 

[OCBC Bank]

Hello OCBC,

Are there any charges for subscribing to rights issue with CPF account?

Hi there,

You may refer to https://www.ocbc.com/assets/pdf/investment/cpfia_schedule_of_charges_201112.pdf for the fees & charges.

^DG

 

[ackatso]

Hi OCBC

I just updated my phone to Android 10 and I am unable to open the app after the update.

Sent from Google PIXEL 3 XL using GAGT

 

[OCBC Bank]

Hi OCBC

I just updated my phone to Android 10 and I am unable to open the app after the update.

Sent from Google PIXEL 3 XL using GAGT

Hi ackatso,

Please try deleting and reinstalling the app.

Thank you.

^DG

 

[TerryPower]

Hi OCBC Team,

I'm intending to do the following. Can?

1) Buy GREATAssure Endowment Insurance with a yearly premium of $4000 up to 5 years.

2) Apply and use OCBC Great Eastern Cashflo Credit Card to pay the above monthly which is around $333.33.

3) Use OCBC Great Eastern Cashflo Credit Card to pay monthly bills (singtel, SP, geneco) which is around $250.

4) Number 2 and 3 is more than $500, so my OCBC 360 savings account has extra interest.

5) Due to number 1, for the next 12 months, my OCBC 360 savings account has extra interest.

6) Assuming I only use my card for number 2 and 3, I will be able to hit more than $5000 per year. I don't have to pay any fees for my card for the next 5 years.

 

[Seong6232]

Login Failed

Hi OCBC,

I was encountered the following situation:

Using APP
- Login to the app as usual, asked for access code and pin. (Actually the credential has been stored)
- Upon login successfully, I was redirected to the One Token activation (I was activated long ago)
- After I agree to register with One Token, received an error.
- Tried to login again, asked for Token generated from APP (I can't get the token if I can't login to the APP)
- I can't do any transaction now.

Using Web
- Login as usual, APP receive request notification.
- Granted access and receive swt10020.

 

[OCBC Bank]

Hi OCBC Team,

I'm intending to do the following. Can?

1) Buy GREATAssure Endowment Insurance with a yearly premium of $4000 up to 5 years.

2) Apply and use OCBC Great Eastern Cashflo Credit Card to pay the above monthly which is around $333.33.

3) Use OCBC Great Eastern Cashflo Credit Card to pay monthly bills (singtel, SP, geneco) which is around $250.

4) Number 2 and 3 is more than $500, so my OCBC 360 savings account has extra interest.

5) Due to number 1, for the next 12 months, my OCBC 360 savings account has extra interest.

6) Assuming I only use my card for number 2 and 3, I will be able to hit more than $5000 per year. I don't have to pay any fees for my card for the next 5 years.

Hi TerryPower

As long as the transactions you charge to the card amounts to S$5,000 & more, the annual fees will automatically be waived for the year. Not for the next 5 years

The one year starts from the month in which your OCBC Cashflo Credit Card was issued.

^Sh

 

[OCBC Bank]

Hi OCBC,

I was encountered the following situation:

Using APP
- Login to the app as usual, asked for access code and pin. (Actually the credential has been stored)
- Upon login successfully, I was redirected to the One Token activation (I was activated long ago)
- After I agree to register with One Token, received an error.
- Tried to login again, asked for Token generated from APP (I can't get the token if I can't login to the APP)
- I can't do any transaction now.

Using Web
- Login as usual, APP receive request notification.
- Granted access and receive swt10020.

Hi Seong6232

Can you try to delete & reinstall the app? If the error is still hapening again after you try to reinstall, do drop us a PM

^Sh

 

[Mecisteus]

Is the OCBC app supported on Android 10?

 

[laopokcar_g]

White screen of death even after re installing app.

Obviously a poor app not compatible with android 10

Goodness how to trust you guys with e banking. Maybe one day I'll find one zero missing.

Time to look to move the account to a bank with a more reliable e platform

 

[OCBC Bank]

White screen of death even after re installing app.

Obviously a poor app not compatible with android 10

Goodness how to trust you guys with e banking. Maybe one day I'll find one zero missing.

Time to look to move the account to a bank with a more reliable e platform

Is the OCBC app supported on Android 10?

Hi MikeDirnt78 & laopokcar_g

Thank you for the feedback & we're truly sorry for any inconvenience

Some Android users have reported facing issues with the app. We advise the following:

1. Delete & reinstall the app
2. Clear cache & data

If those 2 methods still do not work for you, drop us a PM. We can look into deactivating the OneToken so you can continue logging in with hardware or SMS token

^Sh

 

[Mecisteus]

Hi MikeDirnt78 & laopokcar_g

Thank you for the feedback & we're truly sorry for any inconvenience

Some Android users have reported facing issues with the app. We advise the following:

1. Delete & reinstall the app
2. Clear cache & data

If those 2 methods still do not work for you, drop us a PM. We can look into deactivating the OneToken so you can continue logging in with hardware or SMS token

^Sh

I'm going to upgrade to Android 10 on my phone.

Let me feedback.

 

[Mecisteus]

OCBC OneTouch is not working on Android 10.

I even had done a factory reset on my phone.

 

[fredrostarrrox]

OCBC OneTouch is not working on Android 10.

I even had done a factory reset on my phone.

I'm not even on android 10. And still can't log in! Lol

 

[joesph]

hey 1c I also want sms!

Sent from Samsung SM-G975F using GAGT

 

[kawatsu]

Anyone know what is this error: SWT10020?

I try to login via internet browser (Safari and Chrome) and after i authorize from my phone, it will show this error!

And if im using the app to login, and they request for OneToken, how to do it as I am already using the app?

 

[OCBC Bank]

I'm going to upgrade to Android 10 on my phone.

Let me feedback.

OCBC OneTouch is not working on Android 10.

I even had done a factory reset on my phone.

I'm not even on android 10. And still can't log in! Lol

Hi there,

The relevant department is aware of the issue with OneTouch, and is working to fix it.

We apologise for the inconvenience caused. For the time being, please continue logging in via your access code and PIN instead.

^DG