Hello from Team OCBC

[OCBC Bank]

HI OCBC.

When is your app going to support face unlock for Android?

None of the local banks can support yet.

Interactive Brokers can support already.

Update: Singpass can support too.

Hey there, thanks for the interest

Our team is working to offer the feature for Android users soon. But I'm afraid for now it's only for iPhone users.

^Sh

 

[OCBC Bank]

i will still recieve the dividends into my ocbc account, is this correct?

If the monthly contributions were originally paid in cash from your OCBC account, then yes. The dividends will be credited there too

^Sh

 

[NewInvestor]

What is OCBC best mortgage rate for a housing loan repricing?

 

[joesph]

what is mortgage?

Sent from Samsung SM-G975F using GAGT

 

[OCBC Bank]

What is OCBC best mortgage rate for a housing loan repricing?

Hi there,

If you would like to look at repricing your home loan, please call our hotline at 1800 363 3333.

^DG

 

[JLowX13]

Hi OCBC
So payment of insurance will not even qualify for 0.3% rebates under other purchases?

Hi monkey$19

Insurance Sales coming up under MCC 6300 & 5960 will not be entitled to rebates for both the 365 & FRANK credit cards. We are not certain what NTUC Income Insurance MCC will come up under

^Sh

 

[OCBC Bank]

Hi OCBC
So payment of insurance will not even qualify for 0.3% rebates under other purchases?

Hi there,

That is correct.

All transactions under MCC 6300 & 5960: Insurance Sales, Underwriting and
Premiums/ Direct Marketing Insurance Services will not be eligible for any rebates on the 365 and FRANK credit card.

T&Cs:

365 - https://www.ocbc.com/assets/pdf/365-terms-and-conditions-1-oct-2019.pdf?v=2019090501

FRANK - http://frankbyocbc.com/iwov-resources/pdf/termsandconditionsgoverningfrankcashrebates.pdf

^DG

 

[saphire]

Hi Ocbc
Your app have been going worse. Every time i log in need to delete and reinstall app due to unauthorised access. After installed, every thing ok. Next day unauthorise again.

 

[Jayi_LYN]

Hi OCBC. I been trying to active OCBC OneToken on my Android 9 Oneplus 6T.
However it will shows an error that activation has failed as potential security risk were detected in my phone.

I tried clear install your app, still doesn't work. How lah

 

[bullfrog]

Hi OCBC

Your app is telling me I have a potential security risk. I have nothing strange installed and my phone is unrooted. All my other banking apps are working fine, like DBS and citibank. I am now locked out of my ibanking because I cannot even use my OCBC dongle anymore.

I had this problem two days ago but clearing the OCBC app data and reconfiguring, resolved it.
Today, I faced the same problem but this time, clearing the app data did not help.

I believe it is a bug with your app as I am not the only one facing this. Kindly inform your team to look into this.

Edit: okay. Uninstalling the app and redownloading it from playstore, solved it. But for how long...

 

[pacetone]

Hi OCBC,

I've called several times but no one time successful to cancel a credit card. Could you please get someone to contact me via pm.

Thanks

 

[joesph]

Sent from Samsung SM-G975F using GAGT

 

[OCBC Bank]

Hi OCBC

Your app is telling me I have a potential security risk. I have nothing strange installed and my phone is unrooted. All my other banking apps are working fine, like DBS and citibank. I am now locked out of my ibanking because I cannot even use my OCBC dongle anymore.

I had this problem two days ago but clearing the OCBC app data and reconfiguring, resolved it.
Today, I faced the same problem but this time, clearing the app data did not help.

I believe it is a bug with your app as I am not the only one facing this. Kindly inform your team to look into this.

Edit: okay. Uninstalling the app and redownloading it from playstore, solved it. But for how long...

Hi OCBC. I been trying to active OCBC OneToken on my Android 9 Oneplus 6T.
However it will shows an error that activation has failed as potential security risk were detected in my phone.

I tried clear install your app, still doesn't work. How lah

Hi Ocbc
Your app have been going worse. Every time i log in need to delete and reinstall app due to unauthorised access. After installed, every thing ok. Next day unauthorise again.

Hi all,

May we clarify if you are on Android?
If you are receiving security risks prompts, please try the following:

- Go to settings > Apps info > OCBC Bank
- Force stop the mobile banking app
- Clear data and cache
- Click on “Permissions” and select “allow” for all functions
- Select "Appear on top" and enable the "Allow permission"

If you are still having issues thereafter, please drop us a private message.

^DG

 

[OCBC Bank]

Hi OCBC,

I've called several times but no one time successful to cancel a credit card. Could you please get someone to contact me via pm.

Thanks

Hi,

We have dropped you a PM.

^DG

 

[sanzhu]

OSPL is ur bank?

 

[OCBC Bank]

OSPL is ur bank?

Hi there,

Overseas Securities Pte Ltd is part of OCBC Bank.
Is there anything we are able to assist you with?

^DG

 

[OomphFroglet]

Applied easicredit and it’s been 2 days. No news or email. Existing customer somemore.

 

[OCBC Bank]

Applied easicredit and it’s been 2 days. No news or email. Existing customer somemore.

Hi there,

Please drop us a private message with your bank registered mobile number. We will arrange for our service executive to check your your application and call to advise.

^DG

 

[Zhuang]

Ocbc,

After your app update on 6-nov for Android, I no longer able to successfully use it. Keeps getting error message saying my phone have security risk, and won't let me activate my onetoken. This is gazillions times already.

It's really irritating. Usually have to clear app data fully a few times and it will work again. But this time it just don't work.

Worst still, you don't allow login via SMS or hardtoken OTP for your web app and force me to use onetoken when I cant even reactivate onetoken. What am I suppose to do!!

 

[OCBC Bank]

Ocbc,

After your app update on 6-nov for Android, I no longer able to successfully use it. Keeps getting error message saying my phone have security risk, and won't let me activate my onetoken. This is gazillions times already.

It's really irritating. Usually have to clear app data fully a few times and it will work again. But this time it just don't work.

Worst still, you don't allow login via SMS or hardtoken OTP for your web app and force me to use onetoken when I cant even reactivate onetoken. What am I suppose to do!!

Hi Zhuang

We're really sorry for the inconvenience.

We need to ensure that your device meets the OneToken Mobile Banking app security standard. The following are examples that may compromise the device:

- Root/ super user access (e.g. jailbroken devices, devices with development/ debugging modes)

- Remote access from other devices to the mobile device, e.g. TeamViewer, LogMeIn, VNC, etc

- Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.

- Malware – tools may be installed to scan the device, e.g. Avast, AVG, McAfee

If you're still having trouble with the app after deleting & reinstalling, can we suggest deactivating the OneToken entirely? After which, you can continue logging in with hardware or SMS token.

^Sh