Hello from Team OCBC

[Steyr69]

Help!!!! I got this ntuc plus credit card which im using mainly as savings acc atm. I received credit card bill 80 bucks annual fee. I call hotline n use their automated card waiver service......
Few days later, get their sms saying rejected my card waiver.
I tried calling their hotline to cancel card......
But couldnt get a human to pick up the call.
I called 2 numbers n 20 mins on.....i still couldnt get thru to a human. So now im stuck in limbo.
I feel it is stupid to pay the annual fee.
Short of going to ocbc bank branch to make a scene......im clearly lost.

Sent from Asus ME173X using GAGT

 

[KiraYamatoX]

Help!!!! I got this ntuc plus credit card which im using mainly as savings acc atm. I received credit card bill 80 bucks annual fee. I call hotline n use their automated card waiver service......
Few days later, get their sms saying rejected my card waiver.
I tried calling their hotline to cancel card......
But couldnt get a human to pick up the call.
I called 2 numbers n 20 mins on.....i still couldnt get thru to a human. So now im stuck in limbo.
I feel it is stupid to pay the annual fee.
Short of going to ocbc bank branch to make a scene......im clearly lost.

Sent from Asus ME173X using GAGT

think you can send a message via ibank and request to cancel

 

[Cheonga]

Terrible....no one pick up call !!!! I will never get ocbc card anymore!!

Sent from Asus ME173X using GAGT

Calling their hotline is a pain in the neck!
It's a test of yr patience and maybe stupidity!

If you hoping to talk to a CSO to get some empathy in yr appeal for waiver on late charges, fat hope!

The automated hotline will tell you the ony option for appeal is to leave yr contact behind and after many days of waiting, all you will get is a standard sms text msg informing you of rejection. No reason given. Just short and "sweet".

Try reaching their CSO to talk to, be prepared to waste 30 mins of yr life waiting for nothing!

 

[Average]

applying to ocbc to become CSO now... seems like they got manpower shortage. OCBC need interns or not, can pm me for May-Aug 17.

disclaimer: i nv used ocbc hotline b4.

Sent from clementi toilet cubicle five using GAGT

 

[~sabaisabai~]

Calling their hotline is a pain in the neck!
It's a test of yr patience and maybe stupidity!

If you hoping to talk to a CSO to get some empathy in yr appeal for waiver on late charges, fat hope!

The automated hotline will tell you the ony option for appeal is to leave yr contact behind and after many days of waiting, all you will get is a standard sms text msg informing you of rejection. No reason given. Just short and "sweet".

Try reaching their CSO to talk to, be prepared to waste 30 mins of yr life waiting for nothing!

Their CSO lose out to posb or DBS

 

[Steyr69]

Update.....after trying for 3 times with call waiting 15 mins each....finally get to talk a cso called steven. 7pm last night.
I found out hv to close my savings acc with plus then only can cancel the card.
I was at the ocbc branch the morning n i was told i need to cancel the card via hotline then can transfer out the money in savings acc....
Great....2 diff stories...
Tmr will go ocbc bank n disturb them again.

Sent from Asus ME173X using GAGT

 

[Average]

Update.....after trying for 3 times with call waiting 15 mins each....finally get to talk a cso called steven. 7pm last night.
I found out hv to close my savings acc with plus then only can cancel the card.
I was at the ocbc branch the morning n i was told i need to cancel the card via hotline then can transfer out the money in savings acc....
Great....2 diff stories...
Tmr will go ocbc bank n disturb them again.

Sent from Asus ME173X using GAGT

wah this kind of plot sounds like only happen in public agencies...

got similar experience with singtel too... off topic

Sent from clementi toilet cubicle five using GAGT

 

[Steyr69]

Well....the thing is i will force them to call the hotline if this issue is not settled. There are many jlb consultants there.
The chap say very easy can get thru the hotline.....let him try infront of me....im off tmr...so very free n eng...

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[~sabaisabai~]

Update.....after trying for 3 times with call waiting 15 mins each....finally get to talk a cso called steven. 7pm last night.
I found out hv to close my savings acc with plus then only can cancel the card.
I was at the ocbc branch the morning n i was told i need to cancel the card via hotline then can transfer out the money in savings acc....
Great....2 diff stories...
Tmr will go ocbc bank n disturb them again.

Sent from Asus ME173X using GAGT

Seriously OCBC needs to improve their CS. They can learn from POSB

 

[liburan_natal]

think you can send a message via ibank and request to cancel

My message since the beginning of this month is not replied yet. Finally called them (and waited for 20+ mins) to successfully cancel my CC.

 

[Average]

btw wat abt the secure mail on ibanking?

i nv use ocbc secure mail b4 but used posb's and scb's, very professional and can understand my questions.

Sent from clementi toilet cubicle five using GAGT

 

[vince123123]

I sent a couple of iBanking messages with reminders and all went unanswered. I sent a pm here to OCBC Bank's HWZ account and still yet to answer. And to think the question is about how to pay for the bill of a cancelled credit card.

 

[Steyr69]

All the OCBC ppl hide under table in this thread......no sound no picture....

 

[chuanz]

btw wat abt the secure mail on ibanking?

i nv use ocbc secure mail b4 but used posb's and scb's, very professional and can understand my questions.

I sent in a message to change my OCBC CashFlo trigger limit on 8 Oct and the reply only came yesterday (23 Oct)

 

[YoYoMa88]

retrenchment lai liao

No one answering because here no value and no one truly answerable.

When economy is good, wayang come out.

Now banks retrenching, all diam diam. The SVPs all do not know what pattern to bull people to justify their existence

 

[Average]

I sent in a message to change my OCBC CashFlo trigger limit on 8 Oct and the reply only came yesterday (23 Oct)

wow ... unbelievable... i thot standard is 5working days

Sent from clementi toilet cubicle five using GAGT

 

[OCBC Bank]

Would like to check that if OTP will be sent while oversea doing online transaction?

Hi BlackCube,

SMS-OTPs will still be sent to your system-registered number. Do note that SMS might be delayed due to overseas Telco-system.

 

[Steyr69]

Hi BlackCube,

SMS-OTPs will still be sent to your system-registered number. Do note that SMS might be delayed due to overseas Telco-system.

Now then appear wor.....tough day after all the atas lunches....n expensive high teas

I refer to your signature....

"We will do our best to respond to your posts as quickly as we can. However, outside of office hours and for urgent matters, please call 1800 363 3333."

I seriously doubt the words in BOLD....and have you guys ever tried calling the hotline yourself n see the response time?
Time when you select the option to speak to a CSO.....
(If lucky enough to find that option, that is....)

 

[YoYoMa88]

Siao liao... EVP lai liao

SVP kenna retrench

 

[OCBC Bank]

I sent a couple of iBanking messages with reminders and all went unanswered. I sent a pm here to OCBC Bank's HWZ account and still yet to answer. And to think the question is about how to pay for the bill of a cancelled credit card.

Hi vince,

We tried calling your number, as per our bank's record, but the phone was unanswered. We have also tried to reply to your PM, but the reply bounced as it stated that your inbox was full.

Could you PM us your preferred contact number , so that we may respond and make the necessary arrangements to call.


If not, you may also follow the steps below to make payment for a cancelled credit card.

• Go to "payment and transfer"
• Select “pay bills"
• Select “single bill payment” on the left
• Select “OCBC/ PLUS! credit card”
• Key in your previous FRANK Credit Card account
• Key in the amount and account to pay from
• Click on “next”
• Confirm the information and click “submit”