Hello from Team OCBC

[OCBC Bank]

I've a corporate account.

Regarding Paynow feature to collect cash.
Is there any limit to how much I can collect or the sender has any limit in how much they can send?

Example the amount is SGD5000.

Do you have any plugins for website to collect payment easier with Paynow?

Hi there,

We are checking on this with the relevant department & will be in touch with you as soon as possible.

^CC

 

[OCBC Bank]

I've a corporate account.

Regarding Paynow feature to collect cash.
Is there any limit to how much I can collect or the sender has any limit in how much they can send?

Example the amount is SGD5000.

Do you have any plugins for website to collect payment easier with Paynow?

Hi there,

As we would like to discuss the matter further with you, please drop us an email at bizinteract@ocbc.com with the following details for us to reach out to you:

-Company Name
-Your Name
-Contact Number

Alternatively, you may also call our Service Managers from 8.30am to 6.00pm (Monday to Friday, excluding public holidays), at 6538 1111 or, if abroad, at +65 6538 1111.

^BI

 

[chongpang]

Hi OCBC, I signed up SembCorp at NorthPoint OEM roadshow on 2/12/18 but was told my contract starts 8/1/19. Do I qualify for the $30 cashback from OCBC?

https://www.ocbc.com/personal-banking/cards/electricity/sembpower/index.html

 

[Wonderer haha]

OCBC Securities e-statement

How do I opt for e-statement/soft-copy version of OCBC Securities for contract notes/monthly transaction, instead of the hard-copy version. Thanks.

 

[OCBC Bank]

Hi OCBC, I signed up SembCorp at NorthPoint OEM roadshow on 2/12/18 but was told my contract starts 8/1/19. Do I qualify for the $30 cashback from OCBC?

https://www.ocbc.com/personal-banking/cards/electricity/sembpower/index.html

Hi there,

The $30 promotion for recurring payment set up with Sembcorp Power, or Senoko Energy is applicable to:

- First 3,000 new customers that sign up during the promotion period (1 November to 31 December 2018),

- And complete the set-up of recurring payment on an OCBC credit or debit card by 30 January 2019.

- First electricity bill must be paid by 15 March 2019

At the moment, we will not be able to advise if the 3,000 slots have been filled, as the promotion is on-going.

^DG

 

[OCBC Bank]

How do I opt for e-statement/soft-copy version of OCBC Securities for contract notes/monthly transaction, instead of the hard-copy version. Thanks.

Hi,

We are checking with our Securities colleagues on your query, and will get back to you again.

^DG

 

[OCBC Bank]

How do I opt for e-statement/soft-copy version of OCBC Securities for contract notes/monthly transaction, instead of the hard-copy version. Thanks.

Hi there,

Electronic statements are currently not available for OCBC Securities.
When it is implemented, we will reach out to you.

^DG

 

[calhanzel]

For existing OCBC SRS accounts, do we qualify for tax deductions for the current year if contribution is made today?

 

[OCBC Bank]

For existing OCBC SRS accounts, do we qualify for tax deductions for the current year if contribution is made today?

Hi there,

For contribution to be counted towards tax relief for 2018, the cut off time for transfers made via OCBC's Internet Banking will be 2359 hours on 31 December 2018.

^DG

 

[tobiast]

Hi OCBC,

Will there still be free withdrawals of cash from UOB ATMs (using OCBC debit cards) for 2019?
Since the previous promotion was only until 31 Dec 2018.

 

[finale1]

Hi Team OCBC,

How can I see my monthly average balance for the previous month (Dec) in my OCBC 360 account?

I need to know this to do the $500 increment in balance to get the additional 0.45%avg interest.

Thanks!

 

[linusz]

Hi there,

For contribution to be counted towards tax relief for 2018, the cut off time for transfers made via OCBC's Internet Banking will be 2359 hours on 31 December 2018.

^DG

Do check the message in internet banking. Think it's inconsistent and said before 31st

Posted from PCWX using ALP-L29

 

[OCBC Bank]

Do check the message in internet banking. Think it's inconsistent and said before 31st

Posted from PCWX using ALP-L29

Hi linusz,

Contributions made by 23:59 on 31 December 2018 will count towards the tax relief for 2018.

May we check if you have a screenshot of the message on our Internet Banking platform? We will check on it with the relevant department.

^DG

 

[OCBC Bank]

Hi Team OCBC,

How can I see my monthly average balance for the previous month (Dec) in my OCBC 360 account?

I need to know this to do the $500 increment in balance to get the additional 0.45%avg interest.

Thanks!

Hi there,

Please call our hotline at 1800 363 3333, or send in a secured mail via Internet Banking. Our service executives will be able to assist you with the calculation of your daily average balance for the month of December.

^DG

 

[foursea]

Hi there,

Please call our hotline at 1800 363 3333, or send in a secured mail via Internet Banking. Our service executives will be able to assist you with the calculation of your daily average balance for the month of December.

^DG

one input, I also have UOB current account. On main page will show me average balance for latest 3 months. I think OCBC can provide this feature easily, just database query.

 

[OCBC Bank]

Hi OCBC,

Will there still be free withdrawals of cash from UOB ATMs (using OCBC debit cards) for 2019?
Since the previous promotion was only until 31 Dec 2018.

Hi tobiast,

With effect from 1 January 2019, charges for shared ATM will no longer be imposed to customers. You will be able to continue withdrawing cash from UOB ATMs with no service fee.

^DG

 

[OCBC Bank]

one input, I also have UOB current account. On main page will show me average balance for latest 3 months. I think OCBC can provide this feature easily, just database query.

Hi foursea,

We will share this with the relevant department for their review and consideration.

^DG

 

[ku1234]

OD interest charge?

Hi OCBC,
I did a FAST transfer from UOB to OCBC savings acct on 12 Dec.
Since it's a FAST transfer, I saw it credited in my acct instantly. I then proceeded to transfer to my own OCBC360 acct.
I got a big shock when I was slapped with an OD interest charge and another service charge of $2 on 31 Dec.
I went to your branch at Nex today for an explanation. An officer told me that the amount from UOB was actually credited on 13 Dec and my internal transfer was done on 12 Dec, resulting in negative balance on 12 Dec!!!

I logon to UOB and confirmed again my transfer on 12 Dec was indeed coded "Funds Trf - FAST" and so it should be credited almost instantly to OCBC and I verified that it was the case, otherwise I won't be able to do internal fund transfer in OCBC on that day.

My questions:
1. Why was I allowed to transfer an amount that was not yet available and only to be credited on the next day? The bank should at least block this with an error "Insufficient amount in your account" on 12 Dec rather than allowing this to go through unless the bank was setting up a "trap" here to catch ill-informed users.
2. If the "fault" lies with UOB who did a FAST transfer on 12 Dec but only credited the money on 13 Dec, then this should not be considered a FAST in the first place, right? The officer mentioned something about the ledger balance, but I thought this will come into play when you're talking about cheque deposits or earmarked amounts, but not FAST transfers for which both ledger and available balance should be the same?

Thanks

 

[lo3xlo2x]

Hi OCBC,
I did a FAST transfer from UOB to OCBC savings acct on 12 Dec.
Since it's a FAST transfer, I saw it credited in my acct instantly. I then proceeded to transfer to my own OCBC360 acct.
I got a big shock when I was slapped with an OD interest charge and another service charge of $2 on 31 Dec.
I went to your branch at Nex today for an explanation. An officer told me that the amount from UOB was actually credited on 13 Dec and my internal transfer was done on 12 Dec, resulting in negative balance on 12 Dec!!!

I logon to UOB and confirmed again my transfer on 12 Dec was indeed coded "Funds Trf - FAST" and so it should be credited almost instantly to OCBC and I verified that it was the case, otherwise I won't be able to do internal fund transfer in OCBC on that day.

My questions:
1. Why was I allowed to transfer an amount that was not yet available and only to be credited on the next day? The bank should at least block this with an error "Insufficient amount in your account" on 12 Dec rather than allowing this to go through unless the bank was setting up a "trap" here to catch ill-informed users.
2. If the "fault" lies with UOB who did a FAST transfer on 12 Dec but only credited the money on 13 Dec, then this should not be considered a FAST in the first place, right? The officer mentioned something about the ledger balance, but I thought this will come into play when you're talking about cheque deposits or earmarked amounts, but not FAST transfers for which both ledger and available balance should be the same?

Thanks

Follow. I have been noticing this as well. Even with cash deposit at the ATM first, then fast out.

In my statement it always shows the withdrawal first before my fast transfer. This is regardless if I had deposited the cash first before initating the fast transfer.


I do hope to see an honest reply on this matter.

 

[linusz]

Hi linusz,

Contributions made by 23:59 on 31 December 2018 will count towards the tax relief for 2018.

May we check if you have a screenshot of the message on our Internet Banking platform? We will check on it with the relevant department.

^DG

It's at srs contribution link. I am sure the business and it teams can find it to give clearer explanation.

2.Â*If your request is submitted before 12:00 AM on the last business day of the year (on or before 31st December), your SRS Contribution will be made that same year.

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