Hello from Team OCBC

[ohmyglob]

Hi ohmyglob,

For Stack queries, please reach out to the relevant team via https://www.stackreward.com/Contact

Thank you.

^DG

Replied within <1 day by email and answered my question. Great customer service! Don’t bother calling, voice recognition, extremely long wait and all

 

[posenton]

hi ocbc

i would like to qualify cc spending bonus interest, if i use cc to topup ezlink card, it will be considering cc spending ?
thx

 

[TerryPower]

hi ocbc

i would like to qualify cc spending bonus interest, if i use cc to topup ezlink card, it will be considering cc spending ?
thx

yes that time they answered

hi!

sorry if i asked before

Would like to check for the OCBC 360 Saving Account, in order to qualify for the Credit Card Spend Bonus, does topping up nets flashpay or passion card using credit card consider under $500 spending?

Hi Terry,

Yes, it will count towards the required $500 spend for the CC spend bonus.

^DG

 

[posenton]

yes that time they answered

Thank you, TerryPower

 

[lwpro2]

No boost or step up interest in Mar

hi OCBC,
looks like to date, I have not received the step-up or boost interest for 360 accounts. Is there any change of policy from March?

 

[myhyip4me]

OCBC Bonus+ Savings Account Promotion 2020 [March to April]

1.5 “Fresh Funds” refers to either (i) funds in the form of non-OCBC cheques/ cashier’s orders/ demand drafts as well as other funds that are not transferred from any existing OCBC Bank accounts, (ii) funds that are not withdrawn and redeposited with OCBC Bank within the last 30 days, (iii) funds must be incremental to the Eligible Customer’s overall deposit balances within the last 30 days, and (iv) funds must be incremental to the Eligible Customer’s overall deposit balances for 3 weeks from the date of the Eligible Transaction

Hi OCBC, can I check how is term (iii) above calculated? highest balance of the past 30 days for all accounts? or Average daily balance?

 

[OCBC Bank]

Replied within <1 day by email and answered my question. Great customer service! Don’t bother calling, voice recognition, extremely long wait and all

Glad to learn that you have received a reply to your query.
And we apologise if you had to wait long when calling our hotline.

If there is anything else that we can assist with, do let us know.

^DG

 

[OCBC Bank]

hi ocbc

i would like to qualify cc spending bonus interest, if i use cc to topup ezlink card, it will be considering cc spending ?
thx

Yes, it will count!

^DG

 

[OCBC Bank]

hi OCBC,
looks like to date, I have not received the step-up or boost interest for 360 accounts. Is there any change of policy from March?

Hi there,

Nope, there are no changes.
Do log in to Online Banking and drop us a secured mail.

Once done, drop us a private message here with the 16 digit reference number of the secured mail.

We will inform our service executive to help look into the bonus interest computation.

^DG

 

[OCBC Bank]

My CPF investment account application with ocbc bank has been unsuccessful. I received the application status in the form of letter. And the reason cited was because I had an investment account with another bank which I cannot recall. Could you please advise? Thanks.

Hi there,

On our end, we will not be able to see which bank is your CPFIA account with. You may wish to check with CPF board on this.

^DG

 

[OCBC Bank]

Hi OCBC, can I check how is term (iii) above calculated? highest balance of the past 30 days for all accounts? or Average daily balance?

We are checking on this, and will get back to you asap.

^DG

 

[myhyip4me]

We are checking on this, and will get back to you asap.

^DG

Thank you and hope to hear from you soon...

 

[OCBC Bank]

Thank you and hope to hear from you soon...

We apologise for the delay.

For Clause 1.5(iii) on the eligibility criteria, we will be looking at the overall deposit balances (across all deposits accounts), and not just the Bonus+ Savings account.

Let's say your fresh funds deposit was made on 1 April.

We will look at the combined ledger balance across all your deposit accounts on 1 April, and compare it with the combined ledger balance of 2 March (30 days back from the date of fresh funds deposit).

Hope this clarifies.

^DG

 

[Lau Jing Tian]

I received OneToken during account opening at branch. It showed that the OneToken was incorrect. After few try, the page showed that <We are temporarily unable to process your instructions. We are sorry for the inconvenience and are working to get things back to normal>

 

[OCBC Bank]

I received OneToken during account opening at branch. It showed that the OneToken was incorrect. After few try, the page showed that <We are temporarily unable to process your instructions. We are sorry for the inconvenience and are working to get things back to normal>

Hi Jing Tian,

Are you still having issues with our Online Banking platform? If so, please drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile banking app version
- specific issue faced / screenshot of any error messages received
- are you having issues on both the mobile banking app, and internet banking via desktop

^DG

 

[matchy]

why the app keep showing
"we have detected security issues with the network you are using and are unable to log you in"

why??

my network no issue

 

[matchy]

ok settled....i re download the app~~~~~

 

[OCBC Bank]

ok settled....i re download the app~~~~~

Hi matchy,

Glad to learn that the issue has been resolved. If you come across any other issues, do drop us a private message.

^Dg

 

[OMK078]

Hi OCBC, how much you charge for inward wire transfer? It could be in both SGD or USD. Thank you.

 

[OCBC Bank]

Hi OCBC, how much you charge for inward wire transfer? It could be in both SGD or USD. Thank you.

Hi OMK078,

Are you checking on the fees for inward remittance to your OCBC Singapore account?

The charges are:

Credit to Time Deposit: Free
Credit to SGD or FCY Account: S$10

^DG