Hello from Team OCBC

[OCBC Bank]

Hi OCBC, I need to exercise my SIA rights entitlement in my CPF investment account. But currently my funds are not enough in my CPF, please advise if I can go to the branch to do a cash top up into the CPF investment account?

Hi there,

You will be able to top-up at our branches, however, do note that the cash top-up is voluntary and non-refundable in the event the Excess Rights Application is unsuccessful.

Customers are entitled to the Rights issue if:
customer has bought the shares before the ex-date
customer has sold the shares on/after the ex-date.

Customers are not entitled to the Rights issue if:
customer has bought the shares on/after the ex-date
customer has sold the shares before the ex-date

Do give us a call at 1800 363 3333, if you need us to check on your account.

^DG

 

[atacboy]

Salary Credit

Dear OCBC,

I have given my HR the wrong branch code (690 instead of 609) for my new OCBC account. But the account number is correct.

I've notified my HR a few days after I did not receive my salary and they have submitted a recall request to the company banker (DBS) in early April. They claimed that they will write to OCBC for the recall request and wants me to lodge a case on consumer side. I've tried calling OCBC many times but I am unable to get more details (becos I am not the requestor).

Up to today, I have yet to receive my pay for March but I have received the April's pay. When I checked with my HR, she claims that the no news from the banker since then and asked me to contact OCBC again.

May I know what happens to the money when wrong branch code but correct account number is given? How long will it take to revert back to the correct account number? Is there anything I can do other than waiting?

Regards,

Worried salaried employee

 

[yinhin]

voyage supp card annual fee

Dear OCBC:

I'm OCBC premier account holder, my spending on OCBC voyage has more than SGD 30K, i understand that the main card annual fee will be waive, how about the supplementary card, will the annual fee be waive too?
I have asked my RM, she does not reply my whatapps message

 

[alanteo11]

Hi Ocbc

Can I close the account online?
Thanks

 

[glacier_stab]

Hi there,

If you have set the alert, you should be receiving SMS alerts. Could you drop us a private message with your mobile number?

^DG

Ah yes, I got the SMS alert but following the next day, could be your server batch job delayed. All good now thanks!

 

[Langstona]

Hi Team OCBC,

May I know how long does it take for OCBC Securities to process my account opening?And will a mail be sent to notify me about relevant information on User ID/ Password etc?

 

[foo9883]

Hi OCBC,

Early April - I charged a retail transaction to my OCBC credit card and then applied for PayLite to pay by installments.
Early May - After 1 month, the merchant sent me an e-mail saying they have cancelled my order and sending me a full refund back to my credit card.

Given the transaction has been cancelled (order cancelled), I need not utilize PayLite anymore. Can I cancel my PayLite?

 

[InitialD.D]

How to get onetoken OTP? I can’t do anything in my app at all!

 

[OCBC Bank]

Dear OCBC,

I have given my HR the wrong branch code (690 instead of 609) for my new OCBC account. But the account number is correct.

I've notified my HR a few days after I did not receive my salary and they have submitted a recall request to the company banker (DBS) in early April. They claimed that they will write to OCBC for the recall request and wants me to lodge a case on consumer side. I've tried calling OCBC many times but I am unable to get more details (becos I am not the requestor).

Up to today, I have yet to receive my pay for March but I have received the April's pay. When I checked with my HR, she claims that the no news from the banker since then and asked me to contact OCBC again.

May I know what happens to the money when wrong branch code but correct account number is given? How long will it take to revert back to the correct account number? Is there anything I can do other than waiting?

Regards,

Worried salaried employee

Hi there,

If the branch code given is incorrect, it is likely that the funds won't be able to go through, and will be returned to the sender.

We are sorry for the situation you are in, but we won't be able to advise you on this. Do inform your HR personnel to get in touch with DBS again on the status.

^DG

 

[OCBC Bank]

Dear OCBC:

I'm OCBC premier account holder, my spending on OCBC voyage has more than SGD 30K, i understand that the main card annual fee will be waive, how about the supplementary card, will the annual fee be waive too?
I have asked my RM, she does not reply my whatapps message

Hi there,

Let us look into your account and advise on this.
Can you drop us a private message with your mobile number?

Thank you.

^DG

 

[OCBC Bank]

Hi Ocbc

Can I close the account online?
Thanks

Hi alan,

You can put in your request via secured mail on Internet/Mobile Banking.

^DG

 

[OCBC Bank]

Hi OCBC,

Early April - I charged a retail transaction to my OCBC credit card and then applied for PayLite to pay by installments.
Early May - After 1 month, the merchant sent me an e-mail saying they have cancelled my order and sending me a full refund back to my credit card.

Given the transaction has been cancelled (order cancelled), I need not utilize PayLite anymore. Can I cancel my PayLite?

Please drop us a private message with your mobile number.
We will arrange for our service executive to call and assist.

^DG

 

[OCBC Bank]

How to get onetoken OTP? I can’t do anything in my app at all!

Hi there,

Are you referring to the Token Key?

The Token Key is a 6-digit code, sent to you by mail, which you will need to enter once to enable selected transactions such as:

a. Add fund transfer payee and/or beneficiary
b. Transfers exceeding your limit
c. Change of fund transfer limits
d. Change of mailing address and contact details
e. Change of Online Banking PIN

If you do not have the Token Key you can still perform other transactions such as transaction or balance enquiries.

You can request via the Mobile Banking app or Online Banking website.

Mobile Banking
Step 1: Login using Access Code and PIN or OneTouch™ / OneLook™
Step 2: Tap on the menu bar on the top left of the screen.
Step 3: Tap on "Settings".
Step 4: Select "Manage OCBC OneToken".
Step 5: Select "Request for Token Key". It will be mailed to your registered address with the Bank.

Online Banking
Step 1: Login using Access Code and PIN
Step 2: A Push Notification will arrive at your mobile phone. Tap on the notification and approve the transaction.
Step 3: Go to Customer Service > Manage OCBC OneToken > Click on Request for Token Key. It will be mailed to your registered address with the Bank.

^DG

 

[InitialD.D]

Hi there,

Are you referring to the Token Key?

The Token Key is a 6-digit code, sent to you by mail, which you will need to enter once to enable selected transactions such as:

a. Add fund transfer payee and/or beneficiary
b. Transfers exceeding your limit
c. Change of fund transfer limits
d. Change of mailing address and contact details
e. Change of Online Banking PIN

If you do not have the Token Key you can still perform other transactions such as transaction or balance enquiries.

You can request via the Mobile Banking app or Online Banking website.

Mobile Banking
Step 1: Login using Access Code and PIN or OneTouch™ / OneLook™
Step 2: Tap on the menu bar on the top left of the screen.
Step 3: Tap on "Settings".
Step 4: Select "Manage OCBC OneToken".
Step 5: Select "Request for Token Key". It will be mailed to your registered address with the Bank.

Online Banking
Step 1: Login using Access Code and PIN
Step 2: A Push Notification will arrive at your mobile phone. Tap on the notification and approve the transaction.
Step 3: Go to Customer Service > Manage OCBC OneToken > Click on Request for Token Key. It will be mailed to your registered address with the Bank.

^DG

Cannot check bank balance or transactions because they ask. Me for OTP before I can go in. Not SMS otp.

Yes I redownlaoded app.

 

[HWZ1973]

Hi there,

You will be able to top-up at our branches, however, do note that the cash top-up is voluntary and non-refundable in the event the Excess Rights Application is unsuccessful.

Customers are entitled to the Rights issue if:
customer has bought the shares before the ex-date
customer has sold the shares on/after the ex-date.

Customers are not entitled to the Rights issue if:
customer has bought the shares on/after the ex-date
customer has sold the shares before the ex-date

Do give us a call at 1800 363 3333, if you need us to check on your account.

^DG

Hi OCBC, thanks...

Kindly advise also on the MCB rights for CPFIS account.
Can I do a full subscription plus excess?

 

[OCBC Bank]

Cannot check bank balance or transactions because they ask. Me for OTP before I can go in. Not SMS otp.

Yes I redownlaoded app.

Hi there,

Can you drop us a PM with the screenshot of the page asking you for the OTP, as well as your mobile number?

^DG

 

[OCBC Bank]

Hi OCBC, thanks...

Kindly advise also on the MCB rights for CPFIS account.
Can I do a full subscription plus excess?

Hi,

We are checking on this, and will get back to you asap.

^DG

 

[OCBC Bank]

Hi Team OCBC,

May I know how long does it take for OCBC Securities to process my account opening?And will a mail be sent to notify me about relevant information on User ID/ Password etc?

Hi,

We are checking with our Securities colleagues on this, and will get back to you asap.

^DG

 

[sleeping_giant1820]

Hi OCBC

I usually get my monthly bonus interest for the OCBC360 account on the 6th of every month. However, i have yet to receive any for the month of May. Hope you can advise.

 

[OCBC Bank]

Hi OCBC

I usually get my monthly bonus interest for the OCBC360 account on the 6th of every month. However, i have yet to receive any for the month of May. Hope you can advise.

Hi sleeping_giant1820,

May we clarify if you are referring to the crediting of the bonus interest? Should you qualify for it, the bonus interest is only credited on the 7th business day of each month.

^XF