Hello from Team OCBC

[OCBC Bank]

Hi i tried to waive my credit card bill, was rejected in app

Tried calling cso, spent 5 mins pressing the options and waited 20 mins still couldn't connect.

Damn frustrating. Either waive or just cancel. I can't even speak to a cso on this, damn it.

We are sorry to learn that you were not able to get through our line.
Please drop us a PM with your mobile number. We will arrange for a call to you.

^DG

 

[OCBC Bank]

hi, digging out an old question.. I'm not sure if the answer has been posted anywhere (other than the suggestion to check with ocbc directly)

anyone tried or have any idea?

Hi,

If you have made a transaction, and would like to check on it, please drop us a PM with your mobile number.

^DG

 

[polyglob]

Android banking app says "For your security, this app will not work because one of more critical threats - Remote Administration Tools - have been found on this mobile phone. "

Why does the app do this kind of scanning? How can the app be sure it does scanning better than dedicated security products?

Other scanning tools say the device is clean.

 

[OCBC Bank]

Android banking app says "For your security, this app will not work because one of more critical threats - Remote Administration Tools - have been found on this mobile phone. "

Why does the app do this kind of scanning? How can the app be sure it does scanning better than dedicated security products?

Other scanning tools say the device is clean.

Hi polyglob,

Do note that the following factors on your mobile device will affect the usage of OneToken:

o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)

If your mobile device has any of the above, OneToken will not be able to work.

If the above not apply, please try the following on your device:

Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.

Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”

Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”

Under the “Advanced” section, allow the option for “Display over other apps”

^DG

 

[falseflush]

Can I link more than one credit card for usage at ATMs?

 

[aqf]

Hi OCBC,
I received my internet PIN and tried setting up the Online banking but I kept getting System Maintenance error code E111 while signing up. I tried calling in but never got through. Can you get someone to call me please as I need to check my statement

 

[OCBC Bank]

Can I link more than one credit card for usage at ATMs?

Hi falseflush,

You will be able to link your respective credit cards to your deposit accounts for use at the ATMs. Thank you.

^XF

 

[OCBC Bank]

Hi OCBC,
I received my internet PIN and tried setting up the Online banking but I kept getting System Maintenance error code E111 while signing up. I tried calling in but never got through. Can you get someone to call me please as I need to check my statement

Hi aqf,

Please share your contact number with us via PM, so we may arrange for a callback to you on this. Thank you.

^XF

 

[koyasu]

hi, digging out an old question.. I'm not sure if the answer has been posted anywhere (other than the suggestion to check with ocbc directly)

anyone tried or have any idea?

i called ocbc today about the eligibility of topping up shopee wallet. The mcc code was 52xx marketplace but the cs. Confirmed that it will be eligible as online transaction

 

[only_lonely]

Huawei p40pro one token unable to launch. No old phone. How to activate it now?

 

[OCBC Bank]

Huawei p40pro one token unable to launch. No old phone. How to activate it now?

Hi,

- Open the app and login using access code/PIN
- Prompt will indicate that you have existing OneToken. Select ‘Activate with SMS and PIN mailer’
- Key in the SMS-OTP received
- Acknowledgement message will be shown – Token Key will be generated and sent automatically via mail
- Token status will now be ‘activated’
- You may now perform most transactions except for the following:

Add fund transfer payee
Update address or contact details
Change fund transfer or transaction authorization limit
If you attempt to perform any of the above transactions, you will be prompted to key in the Token Key (this will be sent to your mailing address.

^DG

 

[Frankiefool]

Hi OCBC, is there any ongoing promotion that gives out Fairprice vouchers for each deposit in multiple of $20,000? I captured this screenshot last month but cannot find any related info now.

 

[OCBC Bank]

Hi OCBC, is there any ongoing promotion that gives out Fairprice vouchers for each deposit in multiple of $20,000? I captured this screenshot last month but cannot find any related info now.

Hi there,

There are no ongoing promotion for this.

You are likely to be referring to the promotion where you will get $60 in NTUC vouchers for every S$20k deposited in your OCBC 360 Account. The campaign ended on 16 December.

^DG

 

[lovechoute]

I've been using ocbc mobile app for more than a year. Suddenly it didn't allow me to login today, saying 'Reactivating OCBC OneToken (stored on this device previously)'.
Subsequent errors were: 'We are unable to log you in with SingPass right now', 'Security risks detected'.

Can we use SMS 2FA to login? Why my SingPass does not work? I also tried to login the internet banking. (security access code failed due to unable to confirm login.). SingPass also didn't work.

Called the hotline and it was like busy forever!

Can you please call me back @81186089? Thanks a lot!

 

[OCBC Bank]

I've been using ocbc mobile app for more than a year. Suddenly it didn't allow me to login today, saying 'Reactivating OCBC OneToken (stored on this device previously)'.
Subsequent errors were: 'We are unable to log you in with SingPass right now', 'Security risks detected'.

Can we use SMS 2FA to login? Why my SingPass does not work? I also tried to login the internet banking. (security access code failed due to unable to confirm login.). SingPass also didn't work.

Called the hotline and it was like busy forever!

Can you please call me back @81186089? Thanks a lot!

Hi there,

Do note that the following factors on your mobile device will affect the usage of OneToken:

o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)

If your mobile device has any of the above, OneToken may not be able to work.

If the above not apply, please try the following on your device:

Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.

Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”

Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”

Under the “Advanced” section, allow the option for “Display over other apps”

Let us know how this goes.

^DG

 

[rodefast]

Hi OCBC,

Do we need to account for Unit Trust sales charge in order to meet the minimum qualifying amount of 20k to earn OCBC 360 Invest Bonus Interest?

Does the qualifying amount refer to "investment lump sum amount" or "net investment amount (after sales charge)"?

 

[OCBC Bank]

Hi OCBC,

Do we need to account for Unit Trust sales charge in order to meet the minimum qualifying amount of 20k to earn OCBC 360 Invest Bonus Interest?

Does the qualifying amount refer to "investment lump sum amount" or "net investment amount (after sales charge)"?

Hi rodefast,

The UT minimum qualifying amount of S$20,000 excludes sales charge.

^XF

 

[5408854088]

is there a 'regular savings plan' option for RoboInvest?

 

[OCBC Bank]

is there a 'regular savings plan' option for RoboInvest?

Hi there,

Could you provide us with more details on your query?
*RoboInvest is platform which allows customers to self serve and select portfolios(ETF/equities) to invest in.

^DG

 

[5408854088]

Hi there,

Could you provide us with more details on your query?
*RoboInvest is platform which allows customers to self serve and select portfolios(ETF/equities) to invest in.

^DG

like a monthly auto top-up. similar to that of BCIP, but instead of the specific counter, it goes into the portfolio.