Hello from Team OCBC

[24thchromosome]

Hi there,

There are no ongoing promotion for this.

You are likely to be referring to the promotion where you will get $60 in NTUC vouchers for every S$20k deposited in your OCBC 360 Account. The campaign ended on 16 December.

^DG

Hi there,

For customers who successfully joined the promotion before the 16th Dec cutoff date, and subsequently have their fresh deposits qualified and earmarked in ledger (holding) balance by OCBC, what is the procedure to collect/redeem the ntuc vouchers?

Its been over 2 weeks since funds were earmarked but to-date there is no sms or email from OCBC on when and how to obtain the said vouchers.

Thanks.

 

[OCBC Bank]

like a monthly auto top-up. similar to that of BCIP, but instead of the specific counter, it goes into the portfolio.

Hi 5408854088,

The RoboInvest Team will be in the best position to share more on this, you may drop them an email directly to Support@OCBCRoboInvest.com for further advice on this, thank you!

^XF

 

[OCBC Bank]

Hi there,

For customers who successfully joined the promotion before the 16th Dec cutoff date, and subsequently have their fresh deposits qualified and earmarked in ledger (holding) balance by OCBC, what is the procedure to collect/redeem the ntuc vouchers?

Its been over 2 weeks since funds were earmarked but to-date there is no sms or email from OCBC on when and how to obtain the said vouchers.

Thanks.

Hi 24thchromosome,

Eligible customers will be notified of their eligibility to the Promotional Gift by SMS via this timeframe:

Save Tier - within 2 weeks from the date of the Eligible Transaction.
Invest Tier - within 2 weeks from the end of the Promotion Period.
Insure Tier - within 4 weeks from the date of the policy inception date.

If you have not heard back pass the respective notification timeline, you may either share your contact number with us via PM for a callback, or give us a call to 1800 363 3333 for a check. Thank you.

^XF

 

[24thchromosome]

Hi 24thchromosome,

Eligible customers will be notified of their eligibility to the Promotional Gift by SMS via this timeframe:

Save Tier - within 2 weeks from the date of the Eligible Transaction.
Invest Tier - within 2 weeks from the end of the Promotion Period.
Insure Tier - within 4 weeks from the date of the policy inception date.

If you have not heard back pass the respective notification timeline, you may either share your contact number with us via PM for a callback, or give us a call to 1800 363 3333 for a check. Thank you.

^XF

Thanks XF, I'll give a call to the hotline tonight in that case. Cheers

 

[OCBC Bank]

Thanks XF, I'll give a call to the hotline tonight in that case. Cheers

Drop us a PM if you require further assistance.

^DG

 

[alamakazim]

i have a roboinvest transaction that was wrongly submitted twice,

now only one transaction is reflected, one transaction is missing

email last week, but I have not receive any answer

 

[OCBC Bank]

i have a roboinvest transaction that was wrongly submitted twice,

now only one transaction is reflected, one transaction is missing

email last week, but I have not receive any answer

Hi alamakazim,

May we clarify if you emailed to Support@OCBCRoboInvest.com? If so, please share your email address with us via PM, so we may inform the team to have it looked into. Thank you.

^XF

 

[Perisher]

Hello OCBC,

just wanna ask if I cancelled all my cards more than 4 years back, am I still not considered as a new to bank customer when I apply for your CC?

I do still hold an OCBC account due to CPFIS. Nothing else.

 

[OCBC Bank]

Hello OCBC,

just wanna ask if I cancelled all my cards more than 4 years back, am I still not considered as a new to bank customer when I apply for your CC?

I do still hold an OCBC account due to CPFIS. Nothing else.

Hi Perisher,

May we know if you are referring to a particular credit card promotion? Do let us know which promotion you are referring to, so we may do a check, thank you.

^XF

 

[Perisher]

Hi Perisher,

May we know if you are referring to a particular credit card promotion? Do let us know which promotion you are referring to, so we may do a check, thank you.

^XF

My question is in general, does it mean if I ever hold your cc before, no matter how long ago that was(cancelled more than 3 years back), I will forever never be considered a new to bank customer?

I'm looking at OCBC frank card but that shouldn't affect the question.
I called your CSO, he can't find the information but as i have OCBC cc before, I don't count as new to bank customer despite it being many years ago.
So my question is, is it really the case?
For some reason he can't dig up my information.

 

[OCBC Bank]

My question is in general, does it mean if I ever hold your cc before, no matter how long ago that was(cancelled more than 3 years back), I will forever never be considered a new to bank customer?

I'm looking at OCBC frank card but that shouldn't affect the question.
I called your CSO, he can't find the information but as i have OCBC cc before, I don't count as new to bank customer despite it being many years ago.
So my question is, is it really the case?
For some reason he can't dig up my information.

Hi Perisher,

If you have previously opened any accounts with the bank, you will not be considered new-to-bank.

You also mentioned you are trying to retrieve details from a credit card account that you have previously closed. Could you share more information on the details you are trying to retrieve (i.e. past credit card account statements, etc)? As well as your contact number with us via PM? Thank you.

^XF

 

[Perisher]

Hi Perisher,

If you have previously opened any accounts with the bank, you will not be considered new-to-bank.

You also mentioned you are trying to retrieve details from a credit card account that you have previously closed. Could you share more information on the details you are trying to retrieve (i.e. past credit card account statements, etc)? As well as your contact number with us via PM? Thank you.

^XF

It wasn’t me trying to retrieve those information, it was your CSO. I think he wanna retrieve to see when I cancelled all my Ocbc cc.

Anyway I got the answer I needed, thanks.

Also thanks for the confirmation that I will never be considered a new to bank customer ever again. That includes even if I close off all accounts ya? Not just close off all cc.

 

[OCBC Bank]

It wasn’t me trying to retrieve those information, it was your CSO. I think he wanna retrieve to see when I cancelled all my Ocbc cc.

Anyway I got the answer I needed, thanks.

Also thanks for the confirmation that I will never be considered a new to bank customer ever again. That includes even if I close off all accounts ya? Not just close off all cc.

Hi Perisher,

That's right, 'new-to-bank' refers to customers who have not had any accounts in OCBC.

^XF

 

[hellclown]

Hi OCBC,

my hardware token had ran out of battery. may i know how do i seek for a replacement? or can i switch to digital token immediately?

 

[OCBC Bank]

Hi OCBC,

my hardware token had ran out of battery. may i know how do i seek for a replacement? or can i switch to digital token immediately?

Hi hellclown,

If you have previously been issued the hardware token, you will need it in order to activate the OneToken.

Please share your contact number with us via PM, so we may arrange for a callback to you on this. Alternatively, you may also call 1800 363 3333 for further assistance on this, thank you.

^XF

 

[bboyirving]

Hi OCBC,

I want to receive paynow notifications whenever there is incoming transaction. how do i do that?

I have linked my paynow with OCBC and I enabled the push notification via the ocbc pay anyone app.

But I still cant receive notification in any form when I have received a transaction via paynow.

 

[OCBC Bank]

Hi OCBC,

I want to receive paynow notifications whenever there is incoming transaction. how do i do that?

I have linked my paynow with OCBC and I enabled the push notification via the ocbc pay anyone app.

But I still cant receive notification in any form when I have received a transaction via paynow.

Hi bboyirving,

Please ensure that you have opt-ed in for notifications via ibanking. You may select your preferences from the below option:

Customer service > Manage e-Alerts > Online Banking Funds Transfer > Successful/Unsuccesful CAS Fund Transfer

Hope this helps.

^XF

 

[bitwise]

Hi ocbc....

I opened a statement savings account and had to transfer 1k into it as part of the application. I did that last night but today the account does not show in my online banking.

Can you tell me why this happened?

Pls reply asap.

 

[SBC]

Any updated list of funds that are applicable for OCBC 360, Wealth category?
Min amount is $20k?

Thanks

 

[JKONG77]

Impossible journey

I just recently opened an OCBC account and boy its been extremely difficult in terms of getting any right.

First with Digital Token activation on my phone - I have logged in via Singpass - and it failed to register the Digital Token 3 times without giving any reason or providing any help. I gave it 10mins and tried again, apparently it worked the 4th time.

Next I tried to add an oversea payee using Online Internet Banking - I tried both directly adding the payee at the transfer page and add payee in the payee management page - both unsuccessful. It asked for the One Token password, I opened my activated token on my mobile and entered the One Time Password - nope and it failed.

I tried to add overseas payee on the mobile app, there isn't an option looks like only able to add Singapore payee.

I tried to call OCBC Help 1800 363 3333, apparently I can't get through without a telephone pin. There was one menu where it asked me to enter * to get one time password, which I did, after I entered the one time password, it ASKED ME TELEPHONE PIN again.

OMG - this is impossible.

--------

I called the OCBC helpline again and managed to get through to the CS, and found out the problem.

Apparently, though NO WHERE in the Mobile Banking application says thus far, that the One Token needs to be of the status of "Elevated" on top of being "Activated".

Allegedly the CS said at the point of activation there should be a one time message that say that, which I frankly did not remember. And there is a FAQ on the Bank website.

I am totally bemused. I am on the Bank's mobile app - which should have the most up to date information of my account. Under Manage One Token menu, it says that my device is activated - no message about elevation or that I need another token key that allegedly its on snail mail to me in 5 working days. In the "Add Payee" section it did not say that my One Token is not "elevated", the process just fail.

The whole user journey just so bad.

So now I need to wait for the paper based token key to arrive in 5 working days before I can use my digital journey.

"Excellent" digital journey this is.