Hello from Team OCBC

[OCBC Bank]

Hi ocbc....

I opened a statement savings account and had to transfer 1k into it as part of the application. I did that last night but today the account does not show in my online banking.

Can you tell me why this happened?

Pls reply asap.

Hi bitwise,

Are you still not able to see your account reflected on Internet Banking?
If so, please drop us a PM with your mobile number.
We will call and further assist.

^DG

 

[OCBC Bank]

Any updated list of funds that are applicable for OCBC 360, Wealth category?
Min amount is $20k?

Thanks

Hi SBC,

Are you referring to the Invest bonus category?

Here are the eligible products:

Unit Trusts
Minimum qualifying amount required: S$20,000

Exclude Unit Trusts investments into money market funds, Systematic Investment Programme (OCBC Momentum) and Unit Trusts transferred in from other financial institutions

Structured Deposits
Minimum qualifying amount required: S$20,000

Bonds and structured products
Minimum qualifying amount required: S$200,000

- Bonds
- Equity-Linked Convertible Investments
- Reverse Equity-Linked Convertible Investment
- Structured Investments
- Structured Notes

Do speak to our Personal Financial Consultants for more details. You can leave your contact details here (https://www.ocbc.com/personal-banking/forms/investments-contact-form.page) and the relevant team will get in touch.

^DG

 

[SBC]

Hi SBC,

Are you referring to the Invest bonus category?

Here are the eligible products:

Unit Trusts
Minimum qualifying amount required: S$20,000

Exclude Unit Trusts investments into money market funds, Systematic Investment Programme (OCBC Momentum) and Unit Trusts transferred in from other financial institutions

Structured Deposits
Minimum qualifying amount required: S$20,000

Bonds and structured products
Minimum qualifying amount required: S$200,000

- Bonds
- Equity-Linked Convertible Investments
- Reverse Equity-Linked Convertible Investment
- Structured Investments
- Structured Notes

Do speak to our Personal Financial Consultants for more details. You can leave your contact details here (https://www.ocbc.com/personal-banking/forms/investments-contact-form.page) and the relevant team will get in touch.

^DG

Saw this b4 sending msg here.

Is this the best response you can provide?

 

[OCBC Bank]

I just recently opened an OCBC account and boy its been extremely difficult in terms of getting any right.

First with Digital Token activation on my phone - I have logged in via Singpass - and it failed to register the Digital Token 3 times without giving any reason or providing any help. I gave it 10mins and tried again, apparently it worked the 4th time.

Next I tried to add an oversea payee using Online Internet Banking - I tried both directly adding the payee at the transfer page and add payee in the payee management page - both unsuccessful. It asked for the One Token password, I opened my activated token on my mobile and entered the One Time Password - nope and it failed.

I tried to add overseas payee on the mobile app, there isn't an option looks like only able to add Singapore payee.

I tried to call OCBC Help 1800 363 3333, apparently I can't get through without a telephone pin. There was one menu where it asked me to enter * to get one time password, which I did, after I entered the one time password, it ASKED ME TELEPHONE PIN again.

OMG - this is impossible.

--------

I called the OCBC helpline again and managed to get through to the CS, and found out the problem.

Apparently, though NO WHERE in the Mobile Banking application says thus far, that the One Token needs to be of the status of "Elevated" on top of being "Activated".

Allegedly the CS said at the point of activation there should be a one time message that say that, which I frankly did not remember. And there is a FAQ on the Bank website.

I am totally bemused. I am on the Bank's mobile app - which should have the most up to date information of my account. Under Manage One Token menu, it says that my device is activated - no message about elevation or that I need another token key that allegedly its on snail mail to me in 5 working days. In the "Add Payee" section it did not say that my One Token is not "elevated", the process just fail.

The whole user journey just so bad.

So now I need to wait for the paper based token key to arrive in 5 working days before I can use my digital journey.

"Excellent" digital journey this is.

Hi there,

We apologise for any inconvenience caused.

To fully activate OneToken, the 6 digit Token Key will be required.

The Token Key is a 6-digit code, sent to you by mail, which you will need to enter once to enable selected transactions such as:

a. Add fund transfer payee and/or beneficiary
b. Transfers exceeding your limit
c. Change of fund transfer limits
d. Change of mailing address and contact details
e. Change of Online Banking PIN

If you do not have the Token Key you can still perform other transactions such as transaction or balance enquiries.

Should you not receive your Token Key within 5 days, please drop us a PM with your mobile number.

^DG

 

[OCBC Bank]

Saw this b4 sending msg here.

Is this the best response you can provide?

Hi SBC,

Eligible financial products:

Regular premium endowment - Minimum qualifying amount: $4,000 (annual premium)

MaxEndowment Insurance
MaxAdvance Payout
MaxGrowth Enhanced
MaxGrowth Plus
MaxWealth Premier 2
MaxEdu Choice
MaxEdu Goal
PrimeGold Advantage
MaxRetirement
MaxRetirement Flex
MaxRetire Income
GREATLife Endowment Insurance 10
GREATLife Endowment Insurance 15

---

Regular premium whole life insurance - Minimum qualifying amount: $8,000

GREATLife Generation

---

Single premium endowment - Minimum qualifying amount: $20,000

PrimeGold Bonus 2

---

Unit trusts - Minimum qualifying amount: $20,000 (excluding sales charge)

Exclude Unit Trusts investments into money market funds, Systematic Investment Programme (OCBC Momentum) and Unit Trusts transferred in from other financial institutions

Customers may visit our website to determine the fund type for selected funds:

Go to www.ocbc.com/unittrust
Go to "Full list of funds"
Search for the desired fund, and click on the fund name if there is a link available
Scroll down to the section "About the fund" and look at "Fund type"

---

Structured deposits - Minimum qualifying amount: $20,000

---

Regular premium protection - Minimum qualifying amount: $2,000

MaxFamily Cover
MaxFamily Protector
MaxFamily Protector (CI)
MaxTerm Enhanced
MaxTerm Enhanced (CI)
MaxTerm Value
MaxTerm Value (CI)
PremierTerm Plus
PremierTerm Plus (TPD)

---

Whole life - Minimum qualifying amount: $150,000

PremierLife Legacy
PremierLife Generation II

---

Universal life - Minimum qualifying amount: USD$150,000

Universal Life
Universal Life Plus
Universal Life Alpha
PremierLife Heritage
HSBC Jade Legacy Universal Life
HSBC Ultra Jade Legacy Universal Life

---

Bonds and structured products - Minimum qualifying amount: $200,000

Bonds
Equity-Linked Convertible Investments
Reverse Equity-Linked Convertible Investments
Structured Investments
Structured Notes

 

[hellclown]

Hi OCBC,

how do i request for my account to opt-out of the paper-statement and just go with purely e-statement?

thanks

 

[OCBC Bank]

Hi OCBC,

how do i request for my account to opt-out of the paper-statement and just go with purely e-statement?

thanks

Hi hellclown,

You may follow the steps under 'Subscribe to e-Statement' to do so:
https://www.ocbc.com/personal-banking/help-and-support/payments-and-transactions/estatements

^XF

 

[urban_desire]

Hi SBC,

Eligible financial products:

Regular premium endowment - Minimum qualifying amount: $4,000 (annual premium)

MaxEndowment Insurance
MaxAdvance Payout
MaxGrowth Enhanced
MaxGrowth Plus
MaxWealth Premier 2
MaxEdu Choice
MaxEdu Goal
PrimeGold Advantage
MaxRetirement
MaxRetirement Flex
MaxRetire Income
GREATLife Endowment Insurance 10
GREATLife Endowment Insurance 15

Hi OCBC,

I have a MaxGrowth Plus currently with the bank, do I contact OCBC or Great Eastern to have the full statement on the transactions for the past 3 years?

 

[OCBC Bank]

Hi OCBC,

I have a MaxGrowth Plus currently with the bank, do I contact OCBC or Great Eastern to have the full statement on the transactions for the past 3 years?

Hi urban_desire,

If you are looking at your past 360 account transaction statement, please give us a call to 1800 363 3333 or drop us a secured mail for this request.

If you are referring to payments specific to your Insurance policy, you may want to reach out to Great Eastern for further assistance instead, thank you.

^XF

 

[achtung7]

hi OCBC

I have an OCBC Auto loan which I wish to enquire the full repayment amount. So i emailed carloans@ocbc.com, because the email that's sent to me says this
"If you have any questions or need help, please email us at carloans@ocbc.com"

So I got a reply asking me to call the OCBC hotline. But your hotline always not enough officer and always high volume of calls... everytime i call is must wait 8-10min.

So i reply email and ask if got any other way or not... This time the reply is to fax in request.....

You know right... nowadays i dont know go where find fax machine and even i find one, maybe I dont know how to use....

So what's the difference between email and fax ah?

 

[OCBC Bank]

hi OCBC

I have an OCBC Auto loan which I wish to enquire the full repayment amount. So i emailed carloans@ocbc.com, because the email that's sent to me says this
"If you have any questions or need help, please email us at carloans@ocbc.com"

So I got a reply asking me to call the OCBC hotline. But your hotline always not enough officer and always high volume of calls... everytime i call is must wait 8-10min.

So i reply email and ask if got any other way or not... This time the reply is to fax in request.....

You know right... nowadays i dont know go where find fax machine and even i find one, maybe I dont know how to use....

So what's the difference between email and fax ah?

Hi there,

Please drop us a PM with your mobile number.
We will arrange for our service executive to call and assist with your auto loan queries.

^DG

 

[joesph]

hi OCBC

I have an OCBC Auto loan which I wish to enquire the full repayment amount. So i emailed
carloans@ocbc.com
, because the email that's sent to me says this
"If you have any questions or need help, please email us at
carloans@ocbc.com
"

So I got a reply asking me to call the OCBC hotline. But your hotline always not enough officer and always high volume of calls... everytime i call is must wait 8-10min.

So i reply email and ask if got any other way or not... This time the reply is to fax in request.....

You know right... nowadays i dont know go where find fax machine and even i find one, maybe I dont know how to use....

So what's the difference between email and fax ah?

can use internet fax

Posted from PCWX using M2007J3SG

 

[Jaxonnie]

Hi OCBC,

Is it not possible to add new 'other bank credit card' as payee via mobile banking?

 

[endlssorrow]

Can check ocbc robotic investment can contribute to ocbc360 interests ?

 

[OCBC Bank]

Hi OCBC,

Is it not possible to add new 'other bank credit card' as payee via mobile banking?

Hi Jaxonnie,

May we know if you are trying to make a funds transfer to another bank's credit card?

To do so, please add a payee under 'Transfer > Add or delete payees > Add payee', via mbanking.

Hope this helps you.

^XF

 

[OCBC Bank]

Can check ocbc robotic investment can contribute to ocbc360 interests ?

Hi endlssorrow,

OCBC RoboInvest is excluded from the 360 deposit account 'Wealth Bonus'.

^XF

 

[Jaxonnie]

Hi Jaxonnie,

May we know if you are trying to make a funds transfer to another bank's credit card?

To do so, please add a payee under 'Transfer > Add or delete payees > Add payee', via mbanking.

Hope this helps you.

^XF

Hi, i am trying to pay credit card bill of another bank. But there is no option to add a new bank card payee via the mobile app version; only able to select from the my existing list of bank cards previously added via internet banking

 

[OCBC Bank]

Hi, i am trying to pay credit card bill of another bank. But there is no option to add a new bank card payee via the mobile app version; only able to select from the my existing list of bank cards previously added via internet banking

Hi Jaxonnie,

Allow us to clarify that there are 2 ways to make an other bank credit card bill payment via mbanking. Understand you may be referring to the method located under ‘Pay > Bill Payment > Credit Card’ via mbanking.

We’d like to share that you will be able to make a FAST payment to another bank’s credit card, to pay another bank’s credit card bills as well.

Via mbanking, you may do so by selecting these options, first to add the other bank’s credit card as a payee, before making the FAST transfer.

- Select ‘Menu’
- Select ‘Transfer’
- Select ‘Add or delete payees’
- Select ‘Add payee’ (located on the top right-hand corner in blue)

Hope this clarifies, thank you.

^XF

 

[Jaxonnie]

Hi Jaxonnie,

Allow us to clarify that there are 2 ways to make an other bank credit card bill payment via mbanking. Understand you may be referring to the method located under ‘Pay > Bill Payment > Credit Card’ via mbanking.

We’d like to share that you will be able to make a FAST payment to another bank’s credit card, to pay another bank’s credit card bills as well.

Via mbanking, you may do so by selecting these options, first to add the other bank’s credit card as a payee, before making the FAST transfer.

- Select ‘Menu’
- Select ‘Transfer’
- Select ‘Add or delete payees’
- Select ‘Add payee’ (located on the top right-hand corner in blue)

Hope this clarifies, thank you.

^XF

Thank you so much! That helps!

 

[zyangtoh]

Hi, I have perform FAST transfer on 9 Feb 2021 from my ocbc account to posb account. The money in my account already deduct but i didnt receive any money in my posb account. Can you please assit me this probelm?

Call your hotline for more than one hour, no one pick up. I check the reason, it show me 'You may call us at 1800 363 3333 or 65 6363 3333 if you’re overseas'. Please get back to me ASAP. Thanks