Hello from Team OCBC

[caesium5]

Hello OCBC, questions on BCIP.

1. After login to my OCBC account, noticed that I am not able to see the the profit/loss on my BCIP investment . Only the following information is provided:
1. Fund name / Counter name
2. Settlement Method
3. Holdings (units/shares)
4. Current Unit Price
5. Estimated market value

It would be useful to the investor to have a "Total invested amount" or "Profit/Loss" so that the investor can know the profit/loss to date. Or is this information hidden somewhere that we've missed?

2. I would like to increase my BCIP amount, is there a "step" amount that I need to maintain?
EG, if current monthly investment is $1000, can I increase to $1250 or must it be in step of hundreds (ie $1200 or $1300, but not $1250).

3. Will the "Lion-OCBC Securities China Leaders ETF" be available to BCIP?

Thanks in advance for the information.


Edit: added item 3.

 

[OCBC Bank]

Hello OCBC, questions on BCIP.

1. After login to my OCBC account, noticed that I am not able to see the the profit/loss on my BCIP investment . Only the following information is provided:
1. Fund name / Counter name
2. Settlement Method
3. Holdings (units/shares)
4. Current Unit Price
5. Estimated market value

It would be useful to the investor to have a "Total invested amount" or "Profit/Loss" so that the investor can know the profit/loss to date. Or is this information hidden somewhere that we've missed?

2. I would like to increase my BCIP amount, is there a "step" amount that I need to maintain?
EG, if current monthly investment is $1000, can I increase to $1250 or must it be in step of hundreds (ie $1200 or $1300, but not $1250).

3. Will the "Lion-OCBC Securities China Leaders ETF" be available to BCIP?

Thanks in advance for the information.


Edit: added item 3.

Hi there,

Thank you for getting in touch.
We are checking on your queries, and will get back to you asap.

^DG

 

[OCBC Bank]

Hello OCBC, questions on BCIP.

1. After login to my OCBC account, noticed that I am not able to see the the profit/loss on my BCIP investment . Only the following information is provided:
1. Fund name / Counter name
2. Settlement Method
3. Holdings (units/shares)
4. Current Unit Price
5. Estimated market value

It would be useful to the investor to have a "Total invested amount" or "Profit/Loss" so that the investor can know the profit/loss to date. Or is this information hidden somewhere that we've missed?

2. I would like to increase my BCIP amount, is there a "step" amount that I need to maintain?
EG, if current monthly investment is $1000, can I increase to $1250 or must it be in step of hundreds (ie $1200 or $1300, but not $1250).

3. Will the "Lion-OCBC Securities China Leaders ETF" be available to BCIP?

Thanks in advance for the information.


Edit: added item 3.

1. The team is looking to enhance the Online Banking platforms to reflect details such as unrealised profit and loss. In the meantime, you can refer to the monthly BCIP statements for the average unit price invested.

2. For the amendment of BCIP investment amount, it can only be adjusted in multiples of $100.

3. We are looking to onboard the new CHINA LEADERS ETF to BCIP on August. It will be ready for investment for the month of September.

Do drop us a PM if you have further queries.

^DG

 

[ohmymy123]

Hi @OCBC Bank can you PM me? I am having difficulty having my Late Fee and Interest Fee waive though i was a day late. I cant seem to get my appeals successful, would you please help? Thank you very much!!!!

 

[shimesa]

Very very disappointed with OCBC. had a joint savings account with my mum. both debit card got compromised on 2 separated occasion. My mum and I did not use the cards at all and yet there is fraudulent transactions...
Really

 

[OCBC Bank]

Hi @OCBC Bank can you PM me? I am having difficulty having my Late Fee and Interest Fee waive though i was a day late. I cant seem to get my appeals successful, would you please help? Thank you very much!!!!

Hi,

We have dropped you a PM.
Do check your inbox, and reply with your mobile number.

Late and interest charges are levied when payment is not received by the due date. All waivers will be subject to review and approval.

^DG

 

[OCBC Bank]

Very very disappointed with OCBC. had a joint savings account with my mum. both debit card got compromised on 2 separated occasion. My mum and I did not use the cards at all and yet there is fraudulent transactions...
Really

We are sorry to learn of the unauthorised transactions on the debit card.
May we check if you have spoken with our service executive to block and replace the card, and also to raise a dispute?

^DG

 

[Outcast]

Hey OCBC, what's up with error?

 

[OCBC Bank]

Hey OCBC, what's up with error?

Hi there,

From 3 May 2021, we will use FAST, a funds transfer service, to allow you to pay bills instantly – instead of waiting 3 days for payment to be processed – for credit cards issued by banks that also use this service. We regret that we will no longer support payments for credit cards issued by CIMB, HSBC, ICBC and Maybank as they do not use the FAST service. Please make alternative payment arrangements with these banks. We sincerely apologize for any inconvenience caused.

^XF

 

[OCBC Bank]

Hi there,

From 3 May 2021, we will use FAST, a funds transfer service, to allow you to pay bills instantly – instead of waiting 3 days for payment to be processed – for credit cards issued by banks that also use this service. We regret that we will no longer support payments for credit cards issued by CIMB, HSBC, ICBC and Maybank as they do not use the FAST service. Please make alternative payment arrangements with these banks. We sincerely apologize for any inconvenience caused.

^XF

Hi there,

To update, from 11 June onward, customers can also make payment to ICBC.
Currently, we will not be able to support CIMB, HSBC, and Maybank payments as they do not use the FAST service.

We are working to bring you a better banking experience by allowing same day credit card bill payments for the affected banks' credit cards as well. While this is in the works, please make alternative arrangements.

^DG

 

[$ingaporean]

Very very disappointed with OCBC. had a joint savings account with my mum. both debit card got compromised on 2 separated occasion. My mum and I did not use the cards at all and yet there is fraudulent transactions...
Really

Since you dont use it, why not just terminate it. The more cards you have, the more exposed you are, and potentially more fees you pay. Some people also bring their entire collections of credit cards out in their wallets, if they lose the wallet, good luck to them.

 

[Lam0702]

@OCBC Bank Hi I’m facing same problem with my late charge waiver. Could you please submit an appeal and look into it? It’s making me turn away from OCBC with all of these kind of poor service response.

I cannot PM you so please reply my message. Thanks.

 

[OCBC Bank]

@OCBC Bank Hi I’m facing same problem with my late charge waiver. Could you please submit an appeal and look into it? It’s making me turn away from OCBC with all of these kind of poor service response.

I cannot PM you so please reply my message. Thanks.

Hi there,

We have dropped you a PM.
Please check your inbox, and reply with your mobile number.

Late and interest charges will be levied when payment is not received by the due date. All waivers will be subject to review and approval. We are sorry to learn that your waiver was rejected, and will check if an appeal can be made.

^DG

 

[francislimgc]

Hi there,
Can we joint names for 3 persons for the monthly or saving account?
Please advise accordingly.

 

[OCBC Bank]

Hi there,
Can we joint names for 3 persons for the monthly or saving account?
Please advise accordingly.

Hi there, You may open the basic banking account with 3 joint names. You will need to visit the branch for joint-account opening. All account holders are the bring along their NRIC/passport. Thank you. ^XF

 

[Shahmatt]

@OCBC Bank
Asking on behalf of a relative who recently changed phone to Redmi Note 9 and is overseas. He wants to activate OneToken on the device but gets stuck at the screen in image below. He can't scroll down to press the button to proceed. What should be do?

The phone android version is 10.

 

[OCBC Bank]

@OCBC Bank
Asking on behalf of a relative who recently changed phone to Redmi Note 9 and is overseas. He wants to activate OneToken on the device but gets stuck at the screen in image below. He can't scroll down to press the button to proceed. What should be do?

The phone android version is 10.

Hi Shahmatt,

May we clarify if your relative's account is a corporate account? Thank you.

^XF

 

[Shahmatt]

Hi Shahmatt,

May we clarify if your relative's account is a corporate account? Thank you.

^XF

Yes. It is a corporate account.

 

[OCBC Bank]

Yes. It is a corporate account.

Hi there,

If your relative is agreeable to receive a callback from the corporate team, please share their contact number with us via DM for a check on this.

Alternatively, they may leave their contact number here for the team to get in touch directly as well:
https://www.ocbc.com/business-banking/business-banking-enquiry-form
Thank you.

^XF

 

[TerryPower]

Will paying bills via https://e-station2.axs.com.sg/AXSOnline/core_adhoc/information.php will earn Travel$ for 90 N?