Iffalcon TV

[I_am_another_guy]

Posting the reviews of the TV here as iFFACLCON has blocked all other avenues for users to post reviews (their FB account is down, company location on google map removed, comments on Youtube deleted).

I bought a K72 55” via Lazada. The TV died after just 4 days of usage. There is sound but the screen is blank (apparently a common problem). Contacted their support via Whatsapp and they can only arrange a guy to pick up the TV and bring back to their warehouse for check (no onsite support). According to the support personnel, the whole process is likely to take about 2 weeks (in fact it is more likely to be more than 3 weeks: 1 week to arrange pick up, 2 weeks to repair, 1 week to send it back). I am told after 1 week that they are waiting for the parts to arrive and is unwilling to provide a date.

Their Whatsapp support contact takes at least 6 business hours to reply. When questioned about the TV quality, the support personnel just brushed it off saying the problematic TVs might be from other sellers. Surprising as I only see iFFALCON Singapore selling iFFALCON TV in Singapore thus far.

I previously bought a K71SG for my parents and it is working well for 2 years. Not sure if it is the problem of this K72 model or just my luck. Do think twice before purchasing if you want to avoid the hassle.

There is a technical issues that they are trying to resolve actually. I am not sure why the facebook page is taken down but their social media team is working on it. If you have any trouble, you can also head to the Instagram page. They are really active there as well. As for the issue on YouTube comments, I have a few of my comments taken down using my personal page. It can be because it is YouTube that taken down, not the rest.

I am sorry to hear the model that you bought and I can assure you that your is an exception (though not a good one. I also want my exception with my 4D buying ), which is also the same for support personnel contact. Your parents experience with the K71SG must prove something. Do tell me your order number and I will see what I can do to reach out to the support team.

 

[petetherock]

There is a technical issues that they are trying to resolve actually. I am not sure why the facebook page is taken down but their social media team is working on it. If you have any trouble, you can also head to the Instagram page. They are really active there as well. As for the issue on YouTube comments, I have a few of my comments taken down using my personal page. It can be because it is YouTube that taken down, not the rest.

I am sorry to hear the model that you bought and I can assure you that your is an exception (though not a good one. I also want my exception with my 4D buying ), which is also the same for support personnel contact. Your parents experience with the K71SG must prove something.

Sales rep ?

 

[I_am_another_guy]

Sales rep ?

Not going to deny that. But am not going to force down the throat for people to buy iFFALCON. But if you are asking for recommendations, I will surely recommend the iFFALCON TV

 

[petetherock]

Not going to deny that. But am not going to force down the throat for people to buy iFFALCON. But if you are asking for recommendations, I will surely recommend the iFFALCON TV

Good to have someone engage us and solve / troubleshoot
If your brand proves to be good, your customers will come in droves
That’s how it works

 

[I_am_another_guy]

Good to have someone engage us and solve / troubleshoot
If your brand proves to be good, your customers will come in droves
That’s how it works

Thank you and I think that is what I hope to provide as well. But I hope before anyone starts to bash, they try the avenues first otherwise a bit unfair to us also. Sometimes it is not that we don't want to answer you or solve your problems with the TV as well. We need to see if there are similar problems in the past as well not that there is a lot la.

As for the problem with the resellers, I can tell you though we are the official distributors, there are resellers as well and because we are different stores, we have to make sure that it is from our store because it won't be fair for our customers and us if we solve your problem using our money because you buy from other store and one less resource for our customers who bought the TV from us as well.

Sometimes because it is in the moment, we don't have the vocabulary to explain the problem or maybe not enough sleep trying to solve one issue and the issue may not be hardware problem. Sometimes the issue can be trolls or sometimes delivery issues or sometimes other weird issues. That is why we don't find the right words to explain as well. We are all human la
But do feel free to reach out and we will try to solve the issue

 

[SiLVeRtAb7]

Thank you and I think that is what I hope to provide as well. But I hope before anyone starts to bash, they try the avenues first otherwise a bit unfair to us also. Sometimes it is not that we don't want to answer you or solve your problems with the TV as well. We need to see if there are similar problems in the past as well not that there is a lot la.

As for the problem with the resellers, I can tell you though we are the official distributors, there are resellers as well and because we are different stores, we have to make sure that it is from our store because it won't be fair for our customers and us if we solve your problem using our money because you buy from other store and one less resource for our customers who bought the TV from us as well.

Sometimes because it is in the moment, we don't have the vocabulary to explain the problem or maybe not enough sleep trying to solve one issue and the issue may not be hardware problem. Sometimes the issue can be trolls or sometimes delivery issues or sometimes other weird issues. That is why we don't find the right words to explain as well. We are all human la
But do feel free to reach out and we will try to solve the issue

Where would we be able to buy from your store with all the available unedited reviews?

 

[I_am_another_guy]

Where would we be able to buy from your store with all the available unedited reviews?

Shopee and Lazada cannot edit reviews on our end. We have been very honest with our reviews as well. I mean we understand one's expectation and experience may vary! We also learning how to improve ourselves from what we have done in the past as well. We try our best to be better la.

 

[caniggia]

Truth be told, that lower silver horizontal bezel is putting me off to get iffalcon haha. Cant it be in black like the rest?

Lost that immersive look.

 

[bojio sia]

Truth be told, that lower silver horizontal bezel is putting me off to get iffalcon haha. Cant it be in black like the rest?

Lost that immersive look

To be honest I have never notice it until you raised it up sia. I mean immersive is based more than just the bottom bezel for me. I mean look at other qualities of K72, I still got lost in the sound and the details of the TV even the bottom silver bezel

 

[caniggia]

To be honest I have never notice it until you raised it up sia. I mean immersive is based more than just the bottom bezel for me. I mean look at other qualities of K72, I still got lost in the sound and the details of the TV even the bottom silver bezel

Haha yup i know the qualities of k72 but after all its a tv and i am staring at it. So that silver bezel stood out the wrong reason for me. Just my perspective.

 

[cscs3]

Not going to deny that. But am not going to force down the throat for people to buy iFFALCON. But if you are asking for recommendations, I will surely recommend the iFFALCON TV

Now a day, even major brand like Philips, Sharp, Panasonic are not that expensive and price is close match why take the risk?

 

[I_am_another_guy]

Now a day, even major brand like Philips, Sharp, Panasonic are not that expensive and price is close match why take the risk?

Which model that you maybe referring to? I think we need to be fair and take model to model compare. If you are taking a higher spec model for iFFALCON vs a more entry level model spec TV, I am going to say a bit unfair la

 

[cscs3]

Which model that you maybe referring to? I think we need to be fair and take model to model compare. If you are taking a higher spec model for iFFALCON vs a more entry level model spec TV, I am going to say a bit unfair la

All are Android capable. If you are using it as a TV, dont think you can find any different. Don't think IFFALCON make any different too. Just another item for sales mention.

Would suggest buyer check up more reviews before committing to a purchase.

 

[bojio sia]

All are Android capable. If you are using it as a TV, dont think you can find any different. Don't think IFFALCON make any different too. Just another item for sales mention.

Would suggest buyer check up more reviews before committing to a purchase.

You may as well say get a Toyota Camry and getting a GTR same sia.

 

[cscs3]

You may as well say get a Toyota Camry and getting a GTR same sia.

Your theory is funny. Price is already a big different here. Also fact will tell you what are the brand is here to stay and what are the brand is is OEM from some factory, then come and go if the sales cannot maintain. So not only the product, the agent, after sales services is equally important.

 

[smartj145]

5GHz Wifi

I have just purchased a K72 50" and I am happy with the product.

Understand from the spec that it supports 5GHz wifi but when I did a SSID search, I was not able to find my 5GHz SSID. Do you have such issue ? How to solve it ?

 

[13luetooth]

Which model that you maybe referring to? I think we need to be fair and take model to model compare. If you are taking a higher spec model for iFFALCON vs a more entry level model spec TV, I am going to say a bit unfair la

Hi. I bought the iFFALCON K72 in March and I noticed that sometimes it takes awhile to boot up as it might be laggy when the TV initialized. is that normal? It's ok after awhile.

Secondly, I noticed that I have low network speed when i tried to run speedtest with the TV. Any solution to overcome that? All devices in my house doesn't have network issue. I'm also using mesh setup so connectivity is stable.

 

[I_am_another_guy]

5GHz Wifi

I have just purchased a K72 50" and I am happy with the product.

Understand from the spec that it supports 5GHz wifi but when I did a SSID search, I was not able to find my 5GHz SSID. Do you have such issue ? How to solve it ?

Okay from what I understand that it may be the connection from your Wifi Router to your TV. If you able to receive other connections except for 5G, it may be because it could be the problem with your router because the TV can scan the product.

 

[I_am_another_guy]

Hi. I bought the iFFALCON K72 in March and I noticed that sometimes it takes awhile to boot up as it might be laggy when the TV initialized. is that normal? It's ok after awhile.

Secondly, I noticed that I have low network speed when i tried to run speedtest with the TV. Any solution to overcome that? All devices in my house doesn't have network issue. I'm also using mesh setup so connectivity is stable.

Okay I have asked my guy in the store. You may want to try reset the router if not a factory reset your TV sometimes it maybe because too many device connected to the wifi

 

[pony5196]

I've had some similar problems like this with various 'smart' IOT devices and my Google mesh wifi. I've had luck resetting the IOT device, putting it right next to the router, and trying again. Then it worked even after I moved it back where I wanted it to be.