iPhone 12 Series

[PetPet]

Boot up screen...?

 

[tan_jerry]

then probably the phone itself got problem? go back to apple and ask them to test with other sim cards.

I called them up. They hooked me up with a senior technician, who requested me to run some diagnostic on my end and send them the log. Will get back to me on Thursday

 

[tan_jerry]

then probably the phone itself got problem? go back to apple and ask them to test with other sim cards.

I tested with my the other SIM card. Same issue

 

[PetPet]

All the best buddy!
Hope you can have a resolution with them.

 

[twosix]

I called them up. They hooked me up with a senior technician, who requested me to run some diagnostic on my end and send them the log. Will get back to me on Thursday

I tested with my the other SIM card. Same issue

probably h/w problem, need to repair or replace.

 

[Snoweagle]

Might be some hardware issue. Anyway hope it gets resolved soon.

 

[punker]

Boot up screen...?

Yup. The screen when iphone restart or when u boot the iPhone (black background and Apple logo).

 

[tan_jerry]

probably h/w problem, need to repair or replace.

I rather have them replaced. Imagine almost brand new iPhone having to dismantle.

 

[xenocide]

I rather have them replaced. Imagine almost brand new iPhone having to dismantle.

ya and you won't know if they will seal the phone properly

 

[twosix]

I rather have them replaced. Imagine almost brand new iPhone having to dismantle.

replace or repair is not up to u to decide. apple will decide. of course hope they replace with new, not refurb phone.

 

[ragnarok95]

It will be in a white box.

 

[twosix]

It will be in a white box.

wat's inside is wat matters, new or refurb? haha...

 

[ragnarok95]

Check the serial and you will know.

 

[tan_jerry]

Check the serial and you will know.

How do you tell from the serial number if it’s refurbished?

 

[ragnarok95]

Check model number.

Start with M is brand new. F is refurbished. N is replacement phone.

 

[jeffprobst]

ended with iphone 12 pro.

 

[tan_jerry]

Check model number.

Start with M is brand new. F is refurbished. N is replacement phone.

But mine starts with G

 

[Snoweagle]

But mine starts with G

Model number, not serial number.

 

[duabuiji]

Check model number.

Start with M is brand new. F is refurbished. N is replacement phone.

whats the diff between M and N model? Replacement phone means new but in white box or refurbished?

 

[ragnarok95]

M – Brand new device, meaning the device was purchased new F – Refurbished device, meaning the device has been through refurbishing process N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request P – Personalized device with engraving, meaning the device was customized with an engraving on purchase - OSXDaily