My 14 pro max leather case that I bought when I picked up my phone at apple orchard got defect(two large creases perpendicular on the apple logo). To return or swap need to walk in right? Not sure if they even allow walkins for anything unrelated to preorders right now..
For Apple leather cases bought and picked up from physical local Apple Stores, the Specialist allow you to open up the box to check for the condition of the leather case. That’s why you see leather cases the back don’t have the top and bottom tear perforated sticker. And that’s what they told me too, “Can open & check, satisfied then make payment”. Only silicon cases have the top & bottom perforated tear sticker (not allowed to open to chk b4 payment).
Of coz, the specialist wouldn’t offer to you to open and check before you make payment or leave the store. That is to keep their serving time pegged to each customer to the minimal, especially during launch period like now whereby they’re extremely bz.
For purchases being made and stepped out of store already, any unsatisfactory feel that you may have of the leather product, be it a nick or unsightly crease, will be treated as returned route and you have to make a new purchase.