My Palit GPU RMA Experience

[sg_rangers]

U know that Convergent can sue you for defamation for this thread? Because you have destroy their reputation and potential business lost?

if u are an adult, really shame on you.

Yes I'm sorry. When I receive the email about oxidation parts. It really does seem like my card is not covered under warranty anymore. I just started this thread to see if there are people with similar experience. And indeed there were.
Card is not back yet anyway.

Please close this thread then. Remove the title too.

 

[djr81]

Tats so long time... is it the pideo pro vs hwzone members case

Ts is lucky times have changed. If this happened 15 years ago and with a different company, you will be begging for dr.philip teo to come save your ass.

 

[Clearnfc]

Thanks for sharing, was about to pull the trigger on a Palit gfx. Staying far away from them. I suppose you buy cheap card you get cheap service too.

Disappointed with Convergent as well. Finding reason to reject RMA, they can go throw away their reputation. Even if Palit reject, they have to swallow the loss. Its so easy to remove the corrosion.

They can give whatever **** excuse, but if normal, non-mining usage of gfx and it fails, they should replace.

Otherwise just say outright, all humid countries for gfx NO WARRANTY.

To be fair to convergent, those are palit's instructions, they are just following it.

 

[Trans-Am]

Ts is lucky times have changed. If this happened 15 years ago and with a different company, you will be begging for dr.philip teo to come save your ass.

Tats so long time... is it the pideo pro vs hwzone members case

Can share what happen?

Sent from A universe Where pink PWNED everything using GAGT

 

[Munchies]

Yes I'm sorry. When I receive the email about oxidation parts. It really does seem like my card is not covered under warranty anymore. I just started this thread to see if there are people with similar experience. And indeed there were.
Card is not back yet anyway.

Please close this thread then. Remove the title too.

It looks like they didn’t clean the flux off the board during manufacturing. Can’t be your fault. If you kept quiet you won’t know, you’ll be stucked with a dead card.

 

[wwenze]

Moral of story: Next time post the email instead of writing in your own words

Makes it harder for both sides to roti prata

 

[tarui04]

Tats so long time... is it the pideo pro vs hwzone members case

Yeah it hahaha

 

[and_who]

Yes I'm sorry. When I receive the email about oxidation parts. It really does seem like my card is not covered under warranty anymore. I just started this thread to see if there are people with similar experience. And indeed there were.
Card is not back yet anyway.

Please close this thread then. Remove the title too.

Convergent should just void your warranty. Given your propensity to distort the facts, who knows whether the issues with your card are self induced or not. Get off the forum and stop being dishonest

 

[||||||||||]

so fast saga over liao...... chey...

 

[harky]

why 1 mth later havent send to Factory ?

next time dont buy this brand liao

 

[ra[g]e]

Whether its void or not, that's not the point.

RMA process is 1-month in, no resolution, with an email picture of "oxidation/corrosion" and no replacement.

If they are going to honour warranty, why send email of those kind of pictures? Preparing to reject RMA already.

So TS is without gfx for 1-month already within warranty period. I thought usual practice in this situation is there will be a loaner card?

TS please update us on how this is resolved.

I understand that Convergent is supposed to have a better reputation than this. Doesn't mean that they didn't fk up in this case. So many fanboys in this thread.

 

[acechub]

Tats so long time... is it the pideo pro vs hwzone members case

long? seems like last year only.

what happened to convergent subforum? nv donate $?

 

[firezero10]

Whether its void or not, that's not the point.

RMA process is 1-month in, no resolution, with an email picture of "oxidation/corrosion" and no replacement.

If they are going to honour warranty, why send email of those kind of pictures? Preparing to reject RMA already.

So TS is without gfx for 1-month already within warranty period. I thought usual practice in this situation is there will be a loaner card?

TS please update us on how this is resolved.

I understand that Convergent is supposed to have a better reputation than this. Doesn't mean that they didn't fk up in this case. So many fanboys in this thread.

Don't get why people sided with distro so much. I also using Palit GPU now. Hopefully, it does not have any problems.

Totally no experience in computer hardware stuff. What causes pcb corrosion? Can manufacturing defect or improper handling during the manufacturing process cause an increased likelihood of corrosion? Or is it purely by wear and tear?

If it is wear and tear, then how long can a pcb last without corrosion at all(assuming typical usage under normal SG environment)? If it is less than 5 years, then why advertise a 5 year warranty when the product will be rejected for RMA because of pcb corrosion before the warranty ends.

 

[sg_rangers]

hi ra[g]e, ya the fanboys here are so scary.
I RMA through my Sim lim shop cuz i bought from them. so thats why i don't have a loan card, but its okay i'm surviving on on-board, playing overcook 2.

ya firezero10, i started this thread because i wanna know if its a norm to reject RMA due to oxidation of parts, whether its rejection by distri or palit.
And if anyone has graphics card with oxidized PCB as well. seems like my previous ASUS GTX 780 doesn't have.
If many people just suck thumb with their oxidized and warranty-voided graphics card then i digress.
Its $600 down the drain to me. which is why i'm upset.
I wanted to re-purpose this 1070 into my HTPC and buy a new one during black friday. i was aimming to get galax or palit's 2070super cuz i think they are cheap and palit served me well, that was of course before it broke.

I agree that palit's rejection should not be related to convergent's reputation cuz their job was just to send it back. For this i'm sorry for blaming convergent cuz what they did was to inform me there is a risk of rejection due to oxidation.

Let me get my graphics card back. hopefully it being fixed, i'll update everyone here.

If i can get it back fixed, it shows that palit is not so bad afterall, and convergent too.

I wanna warn the rest also. next time when u RMA your motherboard and graphics card, please remember to brush off all the dust and scrub off any oxidized parts, maybe it doesn't help, but you have nothing to lose.

 

[djr81]

Last year? U sure? Unless u feel 10 years ago is 1 year

long? seems like last year only.

what happened to convergent subforum? nv donate $?

 

[chaoprokia]

I prefer distro that when I bring in test cannot boot up create a RMA request. As long as not deliberate cause the product to spoil. This is idea case.

Convergent I never bring down before.
BanLeong good exp
CDL good exp
Avertek argue for very long than help me fight with manufacture for warranty.

 

[Outramkia]

I prefer distro that when I bring in test cannot boot up create a RMA request. As long as not deliberate cause the product to spoil. This is idea case.

Convergent I never bring down before.
BanLeong good exp
CDL good exp
Avertek argue for very long than help me fight with manufacture for warranty.

Why ur items all spoil one?

 

[robolee]

I prefer distro that when I bring in test cannot boot up create a RMA request. As long as not deliberate cause the product to spoil. This is idea case.

Convergent I never bring down before.
BanLeong good exp
CDL good exp
Avertek argue for very long than help me fight with manufacture for warranty.

These are my exp
Convergent - Bad GPU RMA Exp - Palit (Palit refuse to exchange my faulty gpu)
BanLeong - Everything is bad (The CS there damn bad)
CDL - Gd Exp but ulu location
Avertek - Gd Exp
Corbell - Best Distro Exp, Straight 1 to 1 exchange, if product EOL. Free Upgrade to new product

 

[ra[g]e]

Don't get why people sided with distro so much. I also using Palit GPU now. Hopefully, it does not have any problems.

Totally no experience in computer hardware stuff. What causes pcb corrosion? Can manufacturing defect or improper handling during the manufacturing process cause an increased likelihood of corrosion? Or is it purely by wear and tear?

If it is wear and tear, then how long can a pcb last without corrosion at all(assuming typical usage under normal SG environment)? If it is less than 5 years, then why advertise a 5 year warranty when the product will be rejected for RMA because of pcb corrosion before the warranty ends.

Based on my limited understanding corrosion is usually caused by water damage. So e.g. if you spill water on your MacBook, open up see motherboard surely will see corrosion.

It appears that corrosion may form in environments with very high humidity as well over a prolonged period. I do not know whether the quality of PCB affects this, but I think it is unlikely that PCB quality has much effect on this.

Oxidation on the other hand can be caused by mining.

hi ra[g]e, ya the fanboys here are so scary.
I RMA through my Sim lim shop cuz i bought from them. so thats why i don't have a loan card, but its okay i'm surviving on on-board, playing overcook 2.

ya firezero10, i started this thread because i wanna know if its a norm to reject RMA due to oxidation of parts, whether its rejection by distri or palit.
And if anyone has graphics card with oxidized PCB as well. seems like my previous ASUS GTX 780 doesn't have.
If many people just suck thumb with their oxidized and warranty-voided graphics card then i digress.
Its $600 down the drain to me. which is why i'm upset.
I wanted to re-purpose this 1070 into my HTPC and buy a new one during black friday. i was aimming to get galax or palit's 2070super cuz i think they are cheap and palit served me well, that was of course before it broke.

I agree that palit's rejection should not be related to convergent's reputation cuz their job was just to send it back. For this i'm sorry for blaming convergent cuz what they did was to inform me there is a risk of rejection due to oxidation.

Let me get my graphics card back. hopefully it being fixed, i'll update everyone here.

If i can get it back fixed, it shows that palit is not so bad afterall, and convergent too.

I wanna warn the rest also. next time when u RMA your motherboard and graphics card, please remember to brush off all the dust and scrub off any oxidized parts, maybe it doesn't help, but you have nothing to lose.

Moral of the story, always RMA direct with distributor. I will never bring the card back to the shop in Sim Lim.

Back in the day even if Palit reject RMA, if its clear that the non-functioning gfx was not caused by user error, Convergent will replace the gfx. If that policy has changed, I would like to know, that means Convergent does not stand behind the products that they bring in.

Last time users at HWC always buy Convergent stuff only because of good after sales service. If warranty is rejected for reasons that are unrelated to user error, that is completely unacceptable.

Basically no different from those companies that give excuses to reject RMA.

I prefer distro that when I bring in test cannot boot up create a RMA request. As long as not deliberate cause the product to spoil. This is idea case.

Convergent I never bring down before.
BanLeong good exp
CDL good exp
Avertek argue for very long than help me fight with manufacture for warranty.

These are my exp
Convergent - Bad GPU RMA Exp - Palit (Palit refuse to exchange my faulty gpu)
BanLeong - Everything is bad (The CS there damn bad)
CDL - Gd Exp but ulu location
Avertek - Gd Exp
Corbell - Best Distro Exp, Straight 1 to 1 exchange, if product EOL. Free Upgrade to new product

I've had very good experiences with Ban Leong and Kaira. My previous Asus mobo had issues intermittently only during OC, so it was very hard to reproduce. Ban Leong did a 1:1 exchange anyway.

For Kaira I had to RMA a Logitech mouse with them. It was an old model that was EOL. They gave me a 1:1 with an updated model of slightly higher value.

Positive experiences with Avertek and Tech Dynamic as well. For CDL haven't had to RMA with them yet.

Anyway if its going to be like this, I'm not going to pay "Convergent premium" anymore.

Based on what they have done in TS's case, they are just an average distro. Push to Palit.

Like that I can just order from Amazon/Newegg and RMA direct with manufacturer. Get local distro no use.

 

[robolee]

For Corbell I had to RMA a Logitech mouse with them. It was an old model that was EOL. They gave me a 1:1 with an updated model of slightly higher value.

Like that I can just order from Amazon/Newegg and RMA direct with manufacturer. Get local distro no use.

That why i rather support Corbell even thou i have to pay more