MyRepublic Big Launch

[mamemo99]

My 1GB installation was scheduled to be on 28 March 2-6pm. Nobody came.

Call support, nobody answers the call. Posted on facebook on 28 March, but the post was removed. Sent to support email, status update at 1am this morning requires me to login and view, but cannot login (even with my assigned password).

What poor service even before the service starts !!! Hello Myrepublic, you said that customer need to pay $50 for last minute change of installation. Since you are the one breaking the contract, shouldn't you pay me the $50 and the time wasted waiting for your installation guys to come?
Customer ID: C1016556

 

[xRenol]

My 1GB installation was scheduled to be on 28 March 2-6pm. Nobody came.

Call support, nobody answers the call. Posted on facebook on 28 March, but the post was removed. Sent to support email, status update at 1am this morning requires me to login and view, but cannot login (even with my assigned password).

What poor service even before the service starts !!! Hello Myrepublic, you said that customer need to pay $50 for last minute change of installation. Since you are the one breaking the contract, shouldn't you pay me the $50 and the time wasted waiting for your installation guys to come?
Customer ID: C1016556

Did you select Posts by Others in FB to confirm that the post was removed?

 

[xRenol]

I am upgrading from MyRepublic Pure to MyRepublic 1Gbps plan. I did not cancel my existing plan. It was canceled by MyRepublic.

If I am not wrong, the Internet was disconnected by OpenNet for Fibre Take Over to switch from NC to MR system.

 

[aceseeker]

If I am not wrong, the Internet was disconnected by OpenNet for Fibre Take Over to switch from NC to MR system.

Either it was disconnect by Opennet or MR, it was an arrangement by MR.

With the switch from NC to MR failed on Friday and without any updates from MR, I am as a consumer still paying for the Pure Plan but without any Internet usage for 4 days. I am still wondering how long more must I wait for my Internet to be up.

I need the Internet for my work purpose and my kids need it for school work and it cause a lot of inconvenience and frustration.

 

[Zeemax]

I will work on my desktop. So is it normal for all other in the market to behave the same? I mean those mobile phones which showed download ok but upload will hanged...

MR aware of these issues? Pls help..tks

My installation is done. Down/Up 53.53/hanged on wifi 5ghz on note 2. My desktop i3 in master bedroom is worse 2.09/3.41 on wifi 2.4ghz

 

[ace1961]

My installation is done. Down/Up 53.53/hanged on wifi 5ghz on note 2. My desktop i3 in master bedroom is worse 2.09/3.41 on wifi 2.4ghz

May I know which router & ONT model (black or white, with or without home voice) are installed?

I have the exact upload 'hang' issue with my Note3.

Download is fine at 200+ Mbps but 'hang' @0Mbps on upload.

This happens on the black Alcatel-Lucent ONT (without Home Voice) & Asus RT-AC68 ('hang' on both 2.4GHz & 5GHz).

I don't believe it's the router as Note3 works fine on the same router with SH MOL.

 

[mamemo99]

Did you select Posts by Others in FB to confirm that the post was removed?

There used to be a Review Section, where I posted my feedback. But it was removed! All reviews were removed!

 

[aceseeker]

Either it was disconnect by Opennet or MR, it was an arrangement by MR.

With the switch from NC to MR failed on Friday and without any updates from MR, I am as a consumer still paying for the Pure Plan but without any Internet usage for 4 days. I am still wondering how long more must I wait for my Internet to be up.

I need the Internet for my work purpose and my kids need it for school work and it cause a lot of inconvenience and frustration.

Called MyRepublic hotline this morning and the CSE told me will get someone in charge to call me back. Now is 4.30pm...Still nobody call me.........such a lousy customer service......

 

[frizee]

I have opted for a Sat appointment too (as I wont be free on Fri), was told opennet will be working on their end on Fri (need not come into my house).

Fingers crossed too.

 

[aceseeker]

Called MyRepublic hotline this morning and the CSE told me will get someone in charge to call me back. Now is 4.30pm...Still nobody call me.........such a lousy customer service......

If the 1Gbps plan is such a failure, can reconnect back my existing plan?...I NEED INTERNET FOR MY WORKKK......

MyRepublic canceled my Pure plan for a failure upgrade and today is 4th day without internet......

 

[Binaries]

If the 1Gbps plan is such a failure, can reconnect back my existing plan?...I NEED INTERNET FOR MY WORKKK......

MyRepublic canceled my Pure plan for a failure upgrade and today is 4th day without internet......

This is indeed worrying, I was almost stuck in the same situation but luckily not.

My modem was collected a day before instead of being on the same day without notice, it didn't trouble me as much but no forms of proper communication/notification is really a downer.

Please make sure they get back to you with some sort of resolution, in the worst case scenario they need to get your net back, I am pretty sure your bill is still running while you're offline.

I suggest to email Solomon as well to see if you get a quicker response.

 

[Spyder7756]

May I know which router & ONT model (black or white, with or without home voice) are installed?

I have the exact upload 'hang' issue with my Note3.

Download is fine at 200+ Mbps but 'hang' @0Mbps on upload.

This happens on the black Alcatel-Lucent ONT (without Home Voice) & Asus RT-AC68 ('hang' on both 2.4GHz & 5GHz).

I don't believe it's the router as Note3 works fine on the same router with SH MOL.

I dont think is router as i used iphone4 on wifi 2.4G, no issue can speed tested. Now think about it maybe HW issue or not able to support that speed...enlighten me.. pls..

 

[aceseeker]

This is indeed worrying, I was almost stuck in the same situation but luckily not.

My modem was collected a day before instead of being on the same day without notice, it didn't trouble me as much but no forms of proper communication/notification is really a downer.

Please make sure they get back to you with some sort of resolution, in the worst case scenario they need to get your net back, I am pretty sure your bill is still running while you're offline.

I suggest to email Solomon as well to see if you get a quicker response.

Yes..the pure plan is still running but no internet access.

I have called MyRepublic hotline many time since Friday and nobody picked up the call. Even CSE picked up, will give same answer of asking someone responsible to call me back.

I have emailed Lawrence, talk to John on friday( No update from him since) , PM Nivlek.....all without any reply....

 

[Spyder7756]

I have opted for a Sat appointment too (as I wont be free on Fri), was told opennet will be working on their end on Fri (need not come into my house).

Fingers crossed too.

Mine too, installed but advise you keep existing net if possible... many unknow lurking...

 

[aceseeker]

Yes..the pure plan is still running but no internet access.

I have called MyRepublic hotline many time since Friday and nobody picked up the call. Even CSE picked up, will give same answer of asking someone responsible to call me back.

I have emailed Lawrence, talk to John on friday( No update from him since) , PM Nivlek.....all without any reply....

Yet another day pass without Internet and without any updates from MyRepublic.......

 

[ace1961]

I dont think is router as i used iphone4 on wifi 2.4G, no issue can speed tested. Now think about it maybe HW issue or not able to support that speed...enlighten me.. pls..

Speedtest on my iPad3 is OK too at 50 Mbps down, 40 Mbps up.

Forget to test my wife iPhone though...but from this thread, there are some who has no problem with their Note2/3 on 1Gbps. Just need to know their router and ONT type to confirm unless some rouge app is causing the problem.

 

[layang89]

If I am not wrong, the Internet was disconnected by OpenNet for Fibre Take Over to switch from NC to MR system.

OpenNet has been in the news for their bad delivery since the onset of Fibre Broadband and I totally expect existing MR subscribers to face disruption due to this switching, which is worrying.

 

[aceseeker]

OpenNet has been in the news for their bad delivery since the onset of Fibre Broadband and I totally expect existing MR subscribers to face disruption due to this switching, which is worrying.

But still MyRepublic is responsible for the arrangement.

I understand that there bound to have screw up but it is unacceptable to have customer lost internet connection for 4 days and without any updates on when the issue will be resolve.

Like me, many customer depend on the internet for work purpose. Which is totally screw up........

 

[frizee]

I have opted for a Sat appointment too (as I wont be free on Fri), was told opennet will be working on their end on Fri (need not come into my house).

Fingers crossed too.

Mine too, installed but advise you keep existing net if possible... many unknow lurking...

Keep existing? Dont think it's gonna work because I was told on Fri, it'll be down whole day. Then Sat, MR will arrive for installation.

 

[Jerryqtk]

Keep existing? Dont think it's gonna work because I was told on Fri, it'll be down whole day. Then Sat, MR will arrive for installation.

I think this mention quite early in the previous post, do not terminate existing ISP till MR is up and running.