MyRepublic Big Launch

[wc1985]

Been a MR user for 3years+

But based on my last recontract (mid March 2013), can i change to the new 1gbps plan now?

Currently paying $48/mth for the PURE

yes it will be considered as an upgrade instead of recontract so your old contract will be void

login here to see when will your installation date be roughly

https://secure.myrepublic.com.sg/order/upgrade

 

[Phen8210]

hmm.. haven't receive any calls about my installation date.

 

[Binaries]

when we picked the router to upgrade to, is it cash payment on the spot when technician comes to install everything or can we add the additional charges to the monthly billing ?

 

[Boltersdriveer]

when we picked the router to upgrade to, is it cash payment on the spot when technician comes to install everything or can we add the additional charges to the monthly billing ?

It's not cash billing, it will be billed along with your first bill.

Bolts

 

[GoldKnight]

hi MR

My other ISP broadband contract ends in Apr.

Can I sign up the 49.99 plan now. Only upon activated post Apr then pay?

Of course.

PM you.

 

[slashy98432]

I'm currently still on MR 150Mbps contract till 2015. Do I need to sign up online if I want to upgrade to the 1Gbps Ultra plan? I had called up the customer service hotline and was told that as I am an existing customer, I do not need to do anything at all and the plan will automatically be convert to the 1Gbps plan. Can someone here verify on this?

 

[xRenol]

It seems that MR customer service and sales are quite disconnected as the information flow to the customers are always not in sync.

 

[nivleK1985]

I'm currently still on MR 150Mbps contract till 2015. Do I need to sign up online if I want to upgrade to the 1Gbps Ultra plan? I had called up the customer service hotline and was told that as I am an existing customer, I do not need to do anything at all and the plan will automatically be convert to the 1Gbps plan. Can someone here verify on this?

Kindly do a upgrade / recon on our website.

 

[soonyong35]

MR,

Going to early terminate wif Sh but was reading the last few post n find out the queue is till May 2014 aldy? Anyway to waive the installation? Or must Wait till IT show?

 

[wc1985]

MR,

Going to early terminate wif Sh but was reading the last few post n find out the queue is till May 2014 aldy? Anyway to waive the installation? Or must Wait till IT show?

The installation charges cannot be waived, pmed you

 

[azrin619]

play safe mah n don't wanna over promise...else...Koyak

 

[HeeroYuy84]

Recently signed up for the 1gbps plan, but can't help look to the future when the 2 years are up. Apparently the price should revert to $89.

I wonder what we'll be getting for $49.99 by then. But I guess that's the whole idea, get us so used to the 1gbps that we can't possibly think of downgrading again

Someone told me not to sign up because I getting my new place in june, if raise I really Sian

 

[wiccawizzards]

1Gbps Fiber

So I signed up for a re-contract for that approx. $50/mth plan for 1Gbps Fiber with MR.

The signup page mentioned that a staff would be getting back to me with regards to the installation date. After not getting a response from anyone from MR, I decided to leave a message on 28 Jan in the afternoon at 1549H.

The message was replied at 2 nights later at 2323H, and that support guy gave me the impression that he had no clue what I was talking about. So I provided him with my customer ID and information that I had re-contracted.

The next response from the same guy was on 4 Feb and my installation date is mid-April IF I signed up now. This time around, the reply was at 0101H.

Now, I totally understand that there are others grabbing this promotion and that your staff are working late to provide a response.

But a response that is not relevant...is he even bothering to read my reply at all?

People in this forum who signed up one day later are getting text messages informing them of installation dates.

And me? Nothing. Why?

 

[Henry Ng]

Someone told me not to sign up because I getting my new place in june, if raise I really Sian

After contract end also can not downgrade.

 

[Jerryqtk]

After contract end also can not downgrade.

What do you meant by cant downgrade?

If you completed your full contract and there is other plan you prefer, of cos you can choose what you like.

 

[Henry Ng]

What do you meant by cant downgrade?

If you completed your full contract and there is other plan you prefer, of cos you can choose what you like.

I read here that one person call up, the CSO told him that even after contract end can not downgrade to lower speed plan.

 

[blitzio]

I signed up for the 49.99 1gbps plan as well, and after the 2 years is up, I don't think I'm willing to spend 89 a month on internet and will downgrade to whatever is being offered for 49.99.

Not unreasonable right? I'm sure they'll allow this.

 

[Jerryqtk]

I read here that one person call up, the CSO told him that even after contract end can not downgrade to lower speed plan.

Like I mention. After you completed your full contract. You have your right to continue with MR with any new plans or another ISP if you wish.

If you have any concern or question better clarify yourself rather than looking at different people opinions.

 

[blitzio]

Like I mention. After you completed your full contract. You have your right to continue with MR with any new plans or another ISP if you wish.

Yes this makes sense, thanks.

 

[pat2000]

Cannot downgrade but you can terminate with a fee (disconnection fee as stated in their TnCs).