MyRepublic fibre - Part 4

[twtan14]

Not from where I see it on my server logs.... if you can give me a specific time.. I can check my server logs, as it seems my fellow friends in MR are smacking my server to test their data speed...
but it's kind of clogged somewhere... I was churning out 50mbps to you..
use netscape(mozilla) with downthemall...so you know you are hitting me with all available bandwidth possible....

Also..did you test
https://app.netrounds.com/speedtest/bbq/


my advise is ...change the fiber patch cord and it *SHOULD* help/.

if U in sengkang-punggol...let me know....I may have a spare one.

Me in Sembawang area, can I meet you somewhere at your area. I will test both direct HTTP and torrent download tonight as I am still at work then let you know the time tested.

 

[comcraze]

Hi jupiter12, if your 2 years contract is up, u will be revert back to the usual price. Your understanding is correct, as you will be paying usual price till 1gbps is installed.

Which, it doesn't make sense at all as its not our fault for not signing up to another contract. This, is something which I am a bit unhappy with MR's customer service dealings. Their overheads can't handle big bulk requests and logistics. In the first place, if MR can't even deliver the 1 gig plan that sooner, don't jump the gun by announcing it so soon and giving dates. Its reality, ppl are not going to be very forgiving to bare with long waits and empty promises. Ok, even if there are delays cause of external factors, do something to ease the situation especially if MR kept on emphasizing on giving great customer services. An alternative is to give lower subscriptions to existing subscribers who have been paying 59 dollars all these while till their 1 gig plan is up...
I'm not angry, but felt some form of disappointment towards MR's customer service dealings.

 

[danxiaogui86]

Which, it doesn't make sense at all as its not our fault for not signing up to another contract. This, is something which I am a bit unhappy with MR's customer service dealings. Their overheads can't handle big bulk requests and logistics. In the first place, if MR can't even deliver the 1 gig plan that sooner, don't jump the gun by announcing it so soon and giving dates. Its reality, ppl are not going to be very forgiving to bare with long waits and empty promises. Ok, even if there are delays cause of external factors, do something to ease the situation especially if MR kept on emphasizing on giving great customer services. An alternative is to give lower subscriptions to existing subscribers who have been paying 59 dollars all these while till their 1 gig plan is up...
I'm not angry, but felt some form of disappointment towards MR's customer service dealings.

Definitely bro. i share your concern too as a user myself.
Your concern definitely have been heard by MR for those who is on MR and out of contract and paying the usual rate.

 

[Kiddream]

At this rate, I don't know if we can get to try out the Teleport service since it's free until June. Hope MR can extend the free usage of Teleport out of goodwill.

 

[xRenol]

Which, it doesn't make sense at all as its not our fault for not signing up to another contract. This, is something which I am a bit unhappy with MR's customer service dealings. Their overheads can't handle big bulk requests and logistics. In the first place, if MR can't even deliver the 1 gig plan that sooner, don't jump the gun by announcing it so soon and giving dates. Its reality, ppl are not going to be very forgiving to bare with long waits and empty promises. Ok, even if there are delays cause of external factors, do something to ease the situation especially if MR kept on emphasizing on giving great customer services. An alternative is to give lower subscriptions to existing subscribers who have been paying 59 dollars all these while till their 1 gig plan is up...
I'm not angry, but felt some form of disappointment towards MR's customer service dealings.

It is more like a marketing strategy to announce before the back end is ready to prepare for the current IT Show 2014.

 

[Livewings]

If there is any further delay please at least bother to inform your customers whether new or existing!!!!!

Why should I have to call to find out what the **** is going on? Bloody ridiculous customer service.

Sign up 18 Jan and no communication from MR.

I was one of your first customers, MR.
Truly disappointed. There is no communication whatsoever.
If that's the case, I might as well join the traffic lights.

 

[dugulala]

can someone check there seem to be a problem connecting to china websites atm like tudou

 

[Lehnsherr]

can someone check there seem to be a problem connecting to china websites atm like tudou

no need to check its a known and currently at its worst state problem.

 

[Ark Law]

Is it just me or has internet suddenly crawled to 1KB/s for the last 30 or so minutes?

 

[Lehnsherr]

Is it just me or has internet suddenly crawled to 1KB/s for the last 30 or so minutes?

just u i think.

 

[limitation]

I'm an existing subscriber..when I went online to upgrade my plan to Ultra 1Gbps, I'm prompted to select the option 'Ultra 24 months - $49.99/mth - OTC $58 - 24 Months Contract'..

What does OTC mean? And how much do i need to pay per mth..$49.99 or $58? Thanks!

 

[danxiaogui86]

I'm an existing subscriber..when I went online to upgrade my plan to Ultra 1Gbps, I'm prompted to select the option 'Ultra 24 months - $49.99/mth - OTC $58 - 24 Months Contract'..

What does OTC mean? And how much do i need to pay per mth..$49.99 or $58? Thanks!

OTC is $58, for installation and activation charges, if you are out of contract already, do no need to pay as this is waived.

 

[dugulala]

Hi can u resolve it asap I CANT even connect to the website now.

 

[Lehnsherr]

Hi can u resolve it asap I CANT even connect to the website now.

No point even if u can access the site, cannot stream anything without it buffering continuously anyway.

Its not going to be ASAP because its a known running problem for like the longest time since.

Your solution is to go look for other methods, like QVOD links.

 

[Lawzer]

Can everyone who has net issues email me at lawrence@myrepublic.com.sg with your customer id and ic number?

 

[imacbie]

Can everyone who has net issues email me at lawrence@myrepublic.com.sg with your customer id and ic number?

Awesome to see ur post sir!!
Have a great weekend!

 

[saycheese]

Hello hope MR staff can help me out with something.
I had forgotten the plan that I had signed up with MR and the plan isn't really mentioned in the invoice....

G Pure Broadband Monthly Recurring Charge 10/02/2014 - 09/03/2014 $55.14

what's the speed of this plan?

 

[Lehnsherr]

Hello hope MR staff can help me out with something.
I had forgotten the plan that I had signed up with MR and the plan isn't really mentioned in the invoice....

G Pure Broadband Monthly Recurring Charge 10/02/2014 - 09/03/2014 $55.14

what's the speed of this plan?

"Pure" is the plan name. Its 100Mbps down 50Mbps up.

 

[saycheese]

"Pure" is the plan name. Its 100Mbps down 50Mbps up.

okay thanks. how to sign up for teleport?
there don't seem to be an option to opt in for that add on

ok i know this probably have been answered dozens of times but if i sign up with MR on the new contract
when will the new contract kicks in? paying $59.90/mth for 100mbs is a bit of.... lol instead of getting 1GBs(Gamer) at that price

 

[twtan14]

Is it just me or has internet suddenly crawled to 1KB/s for the last 30 or so minutes?

Same here too.