MyRepublic fibre - Part 4

[danxiaogui86]

hi,

i hv a colleague who may be interested in any non 1Gbps plan. anyone can let me know if there are still such plans and the pricing? also, referral got any benefits?

thanks.

Hi bro, currently there is only 1gbps plan for new sign up.
If you need any info feel free to pm me.

 

[nivleK1985]

1Gbps FAQ


Why haven’t I gotten an update or call about my installation yet?

When you receive a call-back from us depends on various factors such as the exact time/date/place that you signed up and whether you are an existing MyRepublic customer.

Please understand that due to strong demand (imagine a few thousand customers within a few days), even those who signed up for 1Gbps late January may have their installations in April.

As stated on our official marketing material, the start of our 1Gbps rollout was always intended to be during March. If we were unclear in communicating this, we sincerely apologise for the confusion.

We have already started calling up our very first 1Gbps customers and will continue to do so.

To be clear, the very first customers will get their 1Gbps connections installed this month (March). Due to great demand, others who signed up a bit later may be installed in April or later as we process all the orders. This applies to existing customer re-contracts as well.


I read some complaint online / heard bad feedback. What’s up with that?

Regretfully there has been some miscommunication with a few customers, leading to misguided expectations as to when their call-back or installations would happen.

We are sincerely sorry for those who have been disappointed.

As stated on our official marketing material, the start of our 1Gbps rollout was always intended to be during March.

We have started calling our very first customers back and they will be installed in March, as planned. Due to great demand however, even those who’ve signed up slightly later in late January may have their installations in April.


What is this Beta Test thing? Should I be worried?

Our “Beta” actually refers to the activation of our first 200 customers to gather feedback, which will help optimise the online experience for the thousands more to come.

To be clear: “Beta” is NOT an unstable or sub-standard product. It is a real working 1Gbps connection. Those who have been invited to it are simply those who have signed up the earliest.

“Beta” will also only last one week, so not to worry. You’re simply getting your 1Gbps a bit earlier.

 

[xRenol]

1Gbps FAQ


Why haven’t I gotten an update or call about my installation yet?

When you receive a call-back from us depends on various factors such as the exact time/date/place that you signed up and whether you are an existing MyRepublic customer.

Please understand that due to strong demand (imagine a few thousand customers within a few days), even those who signed up for 1Gbps late January may have their installations in April.

As stated on our official marketing material, the start of our 1Gbps rollout was always intended to be during March. If we were unclear in communicating this, we sincerely apologise for the confusion.

We have already started calling up our very first 1Gbps customers and will continue to do so.

To be clear, the very first customers will get their 1Gbps connections installed this month (March). Due to great demand, others who signed up a bit later may be installed in April or later as we process all the orders. This applies to existing customer re-contracts as well.


I read some complaint online / heard bad feedback. What’s up with that?

Regretfully there has been some miscommunication with a few customers, leading to misguided expectations as to when their call-back or installations would happen.

We are sincerely sorry for those who have been disappointed.

As stated on our official marketing material, the start of our 1Gbps rollout was always intended to be during March.

We have started calling our very first customers back and they will be installed in March, as planned. Due to great demand however, even those who’ve signed up slightly later in late January may have their installations in April.


What is this Beta Test thing? Should I be worried?

Our “Beta” actually refers to the activation of our first 200 customers to gather feedback, which will help optimise the online experience for the thousands more to come.

To be clear: “Beta” is NOT an unstable or sub-standard product. It is a real working 1Gbps connection. Those who have been invited to it are simply those who have signed up the earliest.

“Beta” will also only last one week, so not to worry. You’re simply getting your 1Gbps a bit earlier.

The start of the 1Gbps plans is actually delayed from March to April right?

Are you referring the very first customers as beta or non-beta customers?

May I know what is the official marketing material? I assumed Facebook is not since nothing was announced on MR Facebook.

 

[danxiaogui86]

For those who is interested.

Hello there,

My name is Greg Mittman and I’m the VP of MyRepublic. First of all, allow me to thank e27 for giving us the chance to set the story straight and to sincerely apologize to Eugene for the disappointment caused.

My understanding is that there was a miscommunication between Eugene and our sales staff on the floor, which led to his expectation of a call-back in late February and an earlier installation.

Our 1Gbps rollout has always been planned for March — as indicated on our flyers and on our website (see attached images). We have started calling up our very first customers for their 1Gbps installations and will continue to do so.

We understand that everyone wants their 1Gbps @ $49.99 as soon as possible — we do too! We only ask for your understanding that with thousands who have signed up, in the first few days even, customers may not be called up as quickly as they would like.

To clear up any confusion, our first 1 Gbps sign-ups can look forward to a March installation. However, due to strong demand, even some who have signed up in late January may have their installations slide into April. This affects the migration of existing MyRepublic customers as well. We have tripled resources to expedite things along — 1Gbps will be worth it, I assure you.

As to another point which I am afraid there’s been some confusion: our 1Gbps “Beta” refers to the activation of our first 200 customers. “Beta” will last only a week and its purpose is to help us gather feedback to better optimize the online experience for everyone. I’m afraid Eugene may have misunderstood this as us offering him a sub-standard or unstable product. This was definitely not our intention. Our network is up and he will be provided a 1Gbps connection.

Again, I would like to sincerely apologize to Eugene for not getting the few points across clearly. We will welcome him on our 1Gbps network this month.

For the rest of our customers who have signed up: thank you for giving us your support. 1Gbps — the fastest broadband in the world — is coming for everyone and we’re absolutely excited for it. We know you are too and hope to do Singapore proud with truly world class internet connectivity. (Sic)

Another Real Singaporean,
Greg

Source: Greg Mittman, VP of MyRepublic, responds to a customer's complaint

 

[123kidy]

those who got in the beta, will they be calling this week/month?

 

[xRenol]

For those who is interested.

Source: Greg Mittman, VP of MyRepublic, responds to a customer's complaint

In March, our Order Team will give you a call to arrange for your appointment. Once contacted, it may take anywhere from 2 to 4 weeks for your fibre broadband to be activated.

In the end, it is still delayed to April.

 

[BLACK★ROCK SHOOTER]

those who got in the beta, will they be calling this week/month?

saw this from an earlier post:

We've started calling customers in certain COs to start scheduling beta instal from 19th march for the first guys. We will be calling a lot of people over next few days/weeks but they need to give us done time. Very location dependant as we are able to book time slots with opennet only for Ayer rajah and east COs right now.

 

[Binaries]

We've started calling customers in certain COs to start scheduling beta instal from 19th march for the first guys. We will be calling a lot of people over next few days/weeks but they need to give us done time. Very location dependant as we are able to book time slots with opennet only for Ayer rajah and east COs right now.

How are the situation for people using Bukit Panjang exchange ? Anyone with news of their installation date ? April as well ?

 

[cskhoo]

can anyone access the below Chinese website?

http://www.kanxi123.com/

I'm on republic 150mbps plan previously no problem streaming but now taking ages to load....

can any republic cust service help me?

 

[danxiaogui86]

can anyone access the below Chinese website?

http://www.kanxi123.com/

I'm on republic 150mbps plan previously no problem now taking ages to load....

can any republic cust service help me?

loaded just fine for me, on static ip though.

 

[cskhoo]

loaded just fine for me, on static ip though.

Thks for the quick reply bro load ok but when click in to stream cmi liao....

 

[XiaosLow]

can anyone access the below Chinese website?

http://www.kanxi123.com/

I'm on republic 150mbps plan previously no problem streaming but now taking ages to load....

can any republic cust service help me?

dynamic ip, opendns, able to load but take a short while

 

[limcc]

can anyone access the below Chinese website?

http://www.kanxi123.com/

I'm on republic 150mbps plan previously no problem streaming but now taking ages to load....

can any republic cust service help me?

loaded instantly here, PURE 100 with no addon and MR DNS, Tampines.

 

[Binaries]

Since someone asked about ping and I had the luxury these days to play some games again.

Diablo 3 SEA ping is pretty meh.. MR ?

200 -/+ for playing in SEA ? I might as well be playing on the US region

 

[xRenol]

can anyone access the below Chinese website?

http://www.kanxi123.com/

I'm on republic 150mbps plan previously no problem streaming but now taking ages to load....

can any republic cust service help me?

Loading instantly for me.

Static IP with MR DNS.

 

[xRenol]

Since someone asked about ping and I had the luxury these days to play some games again.

Diablo 3 SEA ping is pretty meh.. MR ?

200 -/+ for playing in SEA ? I might as well be playing on the US region

I got an average of 127.

 

[misato]

Here what I got from the gamer static plan..

Pinging 211.234.120.10 with 32 bytes of data:
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244
Reply from 211.234.120.10: bytes=32 time=98ms TTL=244
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244

Ping statistics for 211.234.120.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 97ms, Maximum = 98ms, Average = 97ms

 

[Binaries]

I got an average of 127.

Then MR probably needs to check on my connection again. lol

Here what I got from the gamer static plan..

Pinging 211.234.120.10 with 32 bytes of data:
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244
Reply from 211.234.120.10: bytes=32 time=98ms TTL=244
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244
Reply from 211.234.120.10: bytes=32 time=97ms TTL=244

Ping statistics for 211.234.120.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 97ms, Maximum = 98ms, Average = 97ms

That is looking good, that should have been how it is. I did a tracert to the same IP you're playing on and the results.

Tracing route to 211.234.120.10 over a maximum of 30 hops

  4     5 ms     5 ms     5 ms  116.51.27.101
  5     5 ms     4 ms     5 ms  ae-1.r21.sngpsi02.sg.bb.gin.ntt.net [129.250.6.104]
  6   105 ms    70 ms    70 ms  as-6.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.156]
  7   134 ms   138 ms   143 ms  p16-2.lgu.tokyjp01.jp.bb.gin.ntt.net [129.250.9.174]
  8   142 ms   149 ms   221 ms  1.213.104.33
  9     *      148 ms     *     61.43.224.210
 10   136 ms   141 ms   150 ms  1.208.104.245
 11   141 ms   141 ms   149 ms  211.174.48.62
 12   140 ms   135 ms   129 ms  211.234.120.10

Can you provide a tracert route for yours ? Appreciate it !

 

[xRenol]

From PURE Static IP plan:

Tracing route to 211.234.120.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 4 ms 4 ms 6 ms 172.25.0.1
3 5 ms 5 ms 5 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.29]
4 5 ms 5 ms 10 ms 116.51.27.101
5 8 ms 6 ms 5 ms ae-1.r21.sngpsi02.sg.bb.gin.ntt.net [129.250.6.104]
6 69 ms 69 ms 73 ms as-6.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.156]
7 107 ms 112 ms 106 ms 61.42.234.21
8 108 ms 106 ms 108 ms 211.53.88.21
9 108 ms 133 ms 107 ms 61.42.234.254
10 109 ms * 108 ms 1.208.105.245
11 107 ms 107 ms 107 ms 211.233.95.94
12 114 ms 107 ms 111 ms 211.234.120.10

Trace complete.

 

[alvismah]

now myrepublic refer a friend can get what?