MyRepublic fibre - Part 4

[volk74]

I also one of the early 'pioneer' users of MR ,been giving good reviews to MR in the past...disappointed it had to turn out this way .

So the contract actual continues itself at $59/mth ? I need to go CSO to terminate it ?

If I terminate it , do OTC$78 applies to my installation if they manage to respond to me in 2 weeks (which I highly doubt will happen)?

I dun understand why a simple re-contract had to be this troubling and confusing .

I am also an early MR user and has just re-contract.
has been emailing to billing@MR to ask about the $59 to $39 (I went for the 300mbps) but no reply at all. What happened to the previously good customer service level?

 

[nivleK1985]

no internet access with static ip but when revert back to automatic I regain internet access. ???? C1010035

Getting someone to reset your static IP =).

I also one of the early 'pioneer' users of MR ,been giving good reviews to MR in the past...disappointed it had to turn out this way .

So the contract actual continues itself at $59/mth ? I need to go CSO to terminate it ?

If I terminate it , do OTC$78 applies to my installation if they manage to respond to me in 2 weeks (which I highly doubt will happen)?

I dun understand why a simple re-contract had to be this troubling and confusing .

ya. from what i understand, it continues at $59/month (or whatever price u had signed up @) with non-contract.

my MR contract ended and they charge $59 dollar...
where to get this pure 300 @39?
this one need to change equipment? i understand the 1GB need to change equipments....

I am also an early MR user and has just re-contract.
has been emailing to billing@MR to ask about the $59 to $39 (I went for the 300mbps) but no reply at all. What happened to the previously good customer service level?

Under normal situation regardless of telecom. Once contract ended, original price will resume which is 59/65/69 based on plan.

And 89/99 for 1Gbps plan.

For any billing related, kindly send me a mail at Solomon@myrepublic.com.sg. I will see what i can recommend etc and my team will assist in follow up.

 

[Marcus]

my MR contract ended and they charge $59 dollar...
where to get this pure 300 @39?
this one need to change equipment? i understand the 1GB need to change equipments....

Yes. Like to know if the pure300 plan involved in changing of any equipment? I'm using asus n66 now.

 

[Bobby Goh]

Hey MR,

Already 1 month++ on your broadband service, but I never get billed till now. Already approaching 2 months! Free service for me?

Cfm plus chop MR will reply ASAP on this issue one.

What the MR live chat said was that I should be billed within 2-3 days of service activation. But alr 1 month service activated.

Same here. I've sent message via the live chat and all I was told is the first month amount should be $176.99. No sign of the bill though and I'm not going to pay before seeing a bill in my customer area. Had gone through this **** with SH when they first started where I wasn't billed for almost a year and I've been paying before getting a physical bill. In the end, a lot of discrepancy between the amount I paid and the amount they claimed they received from me. Haizzzz. ..

 

[xRenol]

Yes. Like to know if the pure300 plan involved in changing of any equipment? I'm using asus n66 now.

ASUS RT-N66U should be okay if you do not need to cover a long range of wireless connection.

 

[skies86]

Under normal situation regardless of telecom. Once contract ended, original price will resume which is 59/65/69 based on plan.

And 89/99 for 1Gbps plan.

For any billing related, kindly send me a mail at Solomon@myrepublic.com.sg. I will see what i can recommend etc and my team will assist in follow up.

the problem is we wan to recontract but there's no follow up from MR side

 

[dawntime]

Getting someone to reset your static IP =)

thank you the guy behind this account (Y)

 

[echutah]

Anyone having problem streaming twitch.tv and pptv?
Streaming high or source quality is totally unbearable buffering almost every 5 to 10sec
Is it my end or its MyRepublic issue?

Twitch.tv has always been a huge issue with MR.

 

[game goondu]

Yo, any MR rep here.

1) How do i sign up for the $39 300Mbps?
2) Do i need to change my existing equipment? I'm on pure 100Mbps.

 

[micheloving]

Yo, any MR rep here.

1) How do i sign up for the $39 300Mbps?
2) Do i need to change my existing equipment? I'm on pure 100Mbps.

1)Sign up online on MR website or go MR shops .

2)They will change your ONT . router is optional , need to add money if ya router is good enough to support 300mbps no need to change .

 

[game goondu]

1)Sign up online on MR website or go MR shops .

2)They will change your ONT . router is optional , need to add money if ya router is good enough to support 300mbps no need to change .

myrepublic website only got show the $49 1Gbps plan...

 

[xRenol]

myrepublic website only got show the $49 1Gbps plan...

The 300Mbps plan for $39/mth is only available for existing customers who re-contract.

 

[abercombre]

Anyone experiencing this now? i get speeds like that every now and then

 

[japonesque]

So far so good on my 1gbps plan..

 

[mister38]

So far so good on my 1gbps plan..

may I know when u apply for the 1gbps

 

[sacar101]

Hey MR,

Already 1 month++ on your broadband service, but I never get billed till now. Already approaching 2 months! Free service for me?

Cfm plus chop MR will reply ASAP on this issue one.

What the MR live chat said was that I should be billed within 2-3 days of service activation. But alr 1 month service activated.

Same here. I've sent message via the live chat and all I was told is the first month amount should be $176.99. No sign of the bill though and I'm not going to pay before seeing a bill in my customer area. Had gone through this **** with SH when they first started where I wasn't billed for almost a year and I've been paying before getting a physical bill. In the end, a lot of discrepancy between the amount I paid and the amount they claimed they received from me. Haizzzz. ..

I said it before 2 years back and I say it now... Their billing team and online chat team sux.

 

[nivleK1985]

thank you the guy behind this account (Y)

Working already?

 

[SkatyBoy]

I said it before 2 years back and I say it now... Their billing team and online chat team sux.

Haha, which is a good thing maybe? Because most Singaporean companies have very good billing teams, especially when you never pay (StarHub I am looking at you, you keep calling me to pay my bills).

To MR: I am NOT going to pay 2 months in one bill. My CC sure maxed out one. Kthxbai.

 

[gigigigi]

I said it before 2 years back and I say it now... Their billing team and online chat team sux.

yeah. billing really sux....

 

[sann.tiro]

Any MR IT guy here? My internet speed is really slow nowadays, even to watch youtube also need to pause first, let it load then play. Even then, after playing half way, it will just stop.. So irritating. Any MR staff can help? Chat with the guy via livechat but he's damn clueless. And calling their CS also never pick up