MyRepublic fibre - Part 4

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Binaries

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Sensational said:
anybody having intermittent lag spike issues recently? my ping in games will suddenly just go all the way up to 1000 ms n then drop back to normal. it occurs really frequently and it is srsly damn irritating.

tried to call customer service no one answer. go to their live chat also no one there. hope they reply the message that i sent. zzz.
Click to expand...

Ummm do people even read the content of the thread at all before posting? Did you actually go through my post?
 
C

cyberet

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Binaries said:
AC68U: 374.43_2 (Merlin build)

Fresh installation of Windows 7 on VMware

Cat6E Cable 1
TfNt8KK.png


Cat6 Cable 2
HuDgsgX.png


On my existing Windows 7 with Cat6E (Cable 1)

Cat6E Cable 1
PRlOoGG.png


Cat6 Cable 2
pRgmkB8.png


Have personally changed out the cables twice for the test to rule out any cable issues. Why this IP? This is the IP to be my VPN which I was gonna use to see if it helps with the crappy ping problems lately but apparently not. I

EYySCylPjvgzKunXjJabVEMGT


Ping to my router confirming that cable condition is not affecting latency
iTHrLLw.png


Ping to MR themselves
4mTDXrOlR0DCDlNvaKy8h2fAH


Ping to my Starhub connection
3d6yT0YOdAK9OiuBXq7Dr5iWN


Ping results to 3 random Singapore CS:GO game servers
Pinging 107.6.113.178 with 32 bytes of data: Reply from 107.6.113.178: bytes= - Pastebin.com

Pinging 116.251.223.56 with 32 bytes of data: Reply from 116.251.223.56: byte - Pastebin.com

Pinging 119.81.57.254 with 32 bytes of data: Reply from 119.81.57.254: bytes= - Pastebin.com

I'm not a networking engineer but I am more than savvy enough to know if my equipment is failing and have certainly done a fair share of troubleshooting on my end before coming on to the forum to complain about it.

This spike problem certainly doesn't 'affect every users of MR but a reasonable portion of it" since at the same time people started coming on to post of lag spikes and unresponsive page loading time and I being one of them.

Seeing how the forum assistance have turned to nothing, I'm not hoping that anyone will be able to jump in with a resolution but more or less to share it with MR users themselves and if anyone is having the same issue, call MR up and make them see that there is a problem and it is not just you alone.

Mr Justin one of the weekend supervisor of MR have already promised me and personally updated me since a good talk with him on a saturday night that they are looking into it from the back-end and I'll probably get another update on this coming Wednesday.

PS: I'm gonna dig out the old TP-LINK 1043ND once I can find it in the storeroom to do more test just to prove to some people that have a million and one reason to disprove someone's issue but I am pretty damn certain MR needs to fix something back there.

And if anyone need my system specs it is in my signature and no I'm not smirking but just to lighten the mood of this post, the specs is more than enough to wet a gaming geek.
Click to expand...

your latency quite high le. hmm.. fibre patch cord got bent somewhere?


Pinging 119.81.38.202 with 32 bytes of data:
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=6ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=6ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58

Ping statistics for 119.81.38.202:
Packets: Sent = 48, Received = 48, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms


Tracing route to 119.81.38.202-static.reverse.softlayer.com [119.81.38.202]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 172.25.0.1
3 6 ms 4 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
4 4 ms 4 ms 4 ms 36351.sgw.equinix.com [202.79.197.69]
5 6 ms 5 ms 5 ms ae5.dar02.sr03.sng01.networklayer.com [50.97.18.
199]
6 5 ms 5 ms 5 ms po2.fcr01.sr03.sng01.networklayer.com [174.133.1
18.133]
7 5 ms 5 ms 5 ms 119.81.38.202-static.reverse.softlayer.com [119.
81.38.202]

Trace complete.




Pinging 59.189.229.122 with 32 bytes of data:
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=15ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=14ms TTL=53
Reply from 59.189.229.122: bytes=32 time=12ms TTL=53
Reply from 59.189.229.122: bytes=32 time=12ms TTL=53

Ping statistics for 59.189.229.122:
Packets: Sent = 16, Received = 16, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 15ms, Average = 11ms
 
danxiaogui86

danxiaogui86

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Binaries said:
AC68U: 374.43_2 (Merlin build)

Have personally changed out the cables twice for the test to rule out any cable issues. Why this IP? This is the IP to be my VPN which I was gonna use to see if it helps with the crappy ping problems lately but apparently not. I

I'm not a networking engineer but I am more than savvy enough to know if my equipment is failing and have certainly done a fair share of troubleshooting on my end before coming on to the forum to complain about it.

This spike problem certainly doesn't 'affect every users of MR but a reasonable portion of it" since at the same time people started coming on to post of lag spikes and unresponsive page loading time and I being one of them.

Seeing how the forum assistance have turned to nothing, I'm not hoping that anyone will be able to jump in with a resolution but more or less to share it with MR users themselves and if anyone is having the same issue, call MR up and make them see that there is a problem and it is not just you alone.

Mr Justin one of the weekend supervisor of MR have already promised me and personally updated me since a good talk with him on a saturday night that they are looking into it from the back-end and I'll probably get another update on this coming Wednesday.

PS: I'm gonna dig out the old TP-LINK 1043ND once I can find it in the storeroom to do more test just to prove to some people that have a million and one reason to disprove someone's issue but I am pretty damn certain MR needs to fix something back there.

And if anyone need my system specs it is in my signature and no I'm not smirking but just to lighten the mood of this post, the specs is more than enough to wet a gaming geek.
Click to expand...

Bro you do know that although running vmware, ultimately the connection still go through your host before going to the internet right?

I just tested, im getting 3-4ms constantly.
Do you have another computer to do a test on? so can isolate the where exactly the problem lies.

Since you are using merlin

Under Advanced Settings/Network Tools

Can u use their to do a ping to the ip address?
 
Last edited:
C

cyberet

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danxiaogui86 said:
Bro you do know that although running vmware, ultimately the connection still go through your host before going to the internet right?

I just tested, im getting 3-4ms constantly.
Do you have another computer to do a test on? so can isolate the where exactly the problem lies.

Since you are using merlin

Under Advanced Settings/Network Tools

Can u use their to do a ping to the ip address?
Click to expand...

i doubt its anything behind the router..
 
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Binaries

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cyberet said:
your latency quite high le. hmm.. fibre patch cord got bent somewhere?


Pinging 119.81.38.202 with 32 bytes of data:
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=6ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=6ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58
Reply from 119.81.38.202: bytes=32 time=5ms TTL=58

Ping statistics for 119.81.38.202:
Packets: Sent = 48, Received = 48, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms


Tracing route to 119.81.38.202-static.reverse.softlayer.com [119.81.38.202]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 172.25.0.1
3 6 ms 4 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
4 4 ms 4 ms 4 ms 36351.sgw.equinix.com [202.79.197.69]
5 6 ms 5 ms 5 ms ae5.dar02.sr03.sng01.networklayer.com [50.97.18.
199]
6 5 ms 5 ms 5 ms po2.fcr01.sr03.sng01.networklayer.com [174.133.1
18.133]
7 5 ms 5 ms 5 ms 119.81.38.202-static.reverse.softlayer.com [119.
81.38.202]

Trace complete.




Pinging 59.189.229.122 with 32 bytes of data:
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=15ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=10ms TTL=53
Reply from 59.189.229.122: bytes=32 time=11ms TTL=53
Reply from 59.189.229.122: bytes=32 time=14ms TTL=53
Reply from 59.189.229.122: bytes=32 time=12ms TTL=53
Reply from 59.189.229.122: bytes=32 time=12ms TTL=53

Ping statistics for 59.189.229.122:
Packets: Sent = 16, Received = 16, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 15ms, Average = 11ms
Click to expand...

Will try to do a check once I get home from work. Thanks

-Update: Managed to get someone to show me the condition of the patch cord, all looks well, no bent or kinks.

danxiaogui86 said:
Bro you do know that although running vmware, ultimately the connection still go through your host before going to the internet right?

I just tested, im getting 3-4ms constantly.
Do you have another computer to do a test on? so can isolate the where exactly the problem lies.

Since you are using merlin

Under Advanced Settings/Network Tools

Can u use their to do a ping to the ip address?
Click to expand...

I use vmware to isolate any "software/os" related issue like "OS/firewall" or "_insert _other_strange_reasons_". My vmware is on separate NIC of it's own as well.
 
Last edited:
danxiaogui86

danxiaogui86

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Binaries said:
Will try to do a check once I get home from work. Thanks



I use vmware to isolate any "software/os" related issue like "OS/firewall" or "_insert _other_strange_reasons_". My vmware is on separate NIC of it's own as well.
Click to expand...

Then can you try a direct ping from the router where i have provided the steps above?
 
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Binaries

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Looks like Justin kept his promise to get me a resolution by Wednesday.

Finally it has improved after I teamviewer back home to do the test, I wonder if they fixed it specifically for me or for the other users that are lagging badly as well, hopefully the latter.

Behold the difference as compared to a night before.

Ping to MR and a client's singnet connection.
Kybwz1d.png


Ping to Starhub and my VPN IP.
iy2XPR0.png


danxiaogui86 said:
Then can you try a direct ping from the router where i have provided the steps above?
Click to expand...

What you requested, but do note this is after MR did something on the back-end already with results I have posted earlier in in this post itself.

qRJqIia.png


cyberet is right, I'm pretty damn sure though doing a ping right in the router itself, we won't be getting any difference if the issue had persisted. All along I knew it was nothing on my end since but I would love to know the reason for all the spikes and erratic ping for the past whole month.
 
Last edited:
danxiaogui86

danxiaogui86

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Binaries said:
Looks like Justin kept his promise to get me a resolution by Wednesday.

Finally it has improved after I teamviewer back home to do the test, I wonder if they fixed it specifically for me or for the other users that are lagging badly as well, hopefully the latter.

Behold the difference as compared to a night before.

Ping to MR and a client's singnet connection.
Kybwz1d.png


Ping to Starhub and my VPN IP.
iy2XPR0.png




What you requested, but do note this is after MR did something on the back-end already with results I have posted earlier in in this post itself.

qRJqIia.png


cyberet is right, I'm pretty damn sure though doing a ping right in the router itself, we won't be getting any difference if the issue had persisted. All along I knew it was nothing on my end since but I would love to know the reason for all the spikes and erratic ping for the past whole month.
Click to expand...

Cool, at least it resolved for you. :s12:
 
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nestorvie

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We've been working hard on integrating and testing a new system for months now and we're finally glad to announce the upcoming launch of a new, upgraded MyAccount portal!

Here's a sneak peek:


Shiny right?

More than just a new look, this new MyAccount has been redesigned to be:

More intuitive and easier to navigate
Clearer in displaying information such as one's contract details
More useful with new features like the ability to subscribe / unsubscribe to add-ons such as Teleport
The new MyAccount will also run on a new customer-relations management (CRM) system, enabling us to serve you better and deliver improvements on areas such as billing processes.

Our IT Engineers will be rolling out the upgrade in phases over the next four weeks, during which certain services may be taken off-line for a short-period of time. Rest assured that we will be informing you beforehand what these services are and when they are expected to return.
Click to expand...

Is that the reason why they have not been replying to support requests for recent months?
 
xsrike

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Day2, Net still pretty much unusable. Having to force reload pages constantly
103.6.148.49 Tracing route to 103-6-148-49.myrepublic.com.sg [103.6.148.49] over a maximum of 30 hops:


1 <1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 3 ms 2 ms 3 ms 103-6-148-49.myrepublic.com.sg [103.6.148.49] Trace complete.
 
Sensational

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this is really getting damn irritating. just now while gaming it starts spiking every 5 mins to the 600 plus ping. N no one is getting back to me on my complain at all even after sending a feedback message to them.
 
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tuckloong

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Sensational said:
this is really getting damn irritating. just now while gaming it starts spiking every 5 mins to the 600 plus ping. N no one is getting back to me on my complain at all even after sending a feedback message to them.
Click to expand...

wah what game u playing sia...
 
danxiaogui86

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MeGaBiTeS said:
Hi, I'm receiving poor and intermittent signal at the 2nd level of my apartment and my movie streaming keep buffering.

My house is a 2 level apartment and my Zhone is near the main door. Will it help if I get the Asus AC-68 and put it at the 2nd level as a wireless AP?
Click to expand...

u on wrong thread?
 
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UchihaSasuke

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Sadly, just installed the MR recently(less than a month), have been experience the same issue with other users here too..SPIKING!!

IE, FF, and other blah blah browser(Just in case someone say try blah blah browser) stop loading at times and need to keep refreshing it.

My mobile phone can d/c from the wireless even when i am beside my router(Tried 2.4Ghz and 5Ghz, even through this is quite stupid, just in case someone say try 2.4 instead of 5.)

Maybe i should just stop the payment.
 
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nestorvie

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Sensational said:
this is really getting damn irritating. just now while gaming it starts spiking every 5 mins to the 600 plus ping. N no one is getting back to me on my complain at all even after sending a feedback message to them.
Click to expand...

are you on gamer plan?
 
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misato

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UchihaSasuke said:
Sadly, just installed the MR recently(less than a month), have been experience the same issue with other users here too..SPIKING!!

IE, FF, and other blah blah browser(Just in case someone say try blah blah browser) stop loading at times and need to keep refreshing it.

My mobile phone can d/c from the wireless even when i am beside my router(Tried 2.4Ghz and 5Ghz, even through this is quite stupid, just in case someone say try 2.4 instead of 5.)

Maybe i should just stop the payment.
Click to expand...

You can try. I am sure based on your above statement you would have a solid reason to do so. I am also sure your mobile phone is not the one doing the disconnecting. I am also sure your using a MR branded router.. the last time I took a look at my one.. it says ASUS. Nonetheless.. everything is sure to be MR fault! Yes. Go demand a stop payment and see what happens.
 
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UchihaSasuke

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misato said:
You can try. I am sure based on your above statement you would have a solid reason to do so. I am also sure your mobile phone is not the one doing the disconnecting. I am also sure your using a MR branded router.. the last time I took a look at my one.. it says ASUS. Nonetheless.. everything is sure to be MR fault! Yes. Go demand a stop payment and see what happens.
Click to expand...

Are you MR staff? :s8: or some service line people that keep getting hammer by your poor service?
 
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