MyRepublic fibre - Part 4

[d4rkm4st3r]

I also due to re contract.. Dunno should wait for IT fair ma...

 

[TechZSG]

I also due to re contract.. Dunno should wait for IT fair ma...

Whens the IT fair? June?

 

[wiccawizzards]

Whens the IT fair? June?

I think he just refers to it as one of the quarterly tech shows. Not the name of the show...The upcoming one is in March. I won't hold my breath cuz lesser and lesser companies are attending.

 

[wiccawizzards]

I also due to re contract.. Dunno should wait for IT fair ma...

I thought no contract means they the Telco would charge you like the "original price"? I won't want to find out what that is

So try to make a decision BEFORE that happens

 

[kennethtk]

Never ever recommend myrepublic, just my 1st 2 years and problems non stop.
1) Arranged setup 2 wks later on initial sign up 2013 Apr, came much later than tt.
2) Gave card number for deduction, didnt deduct but didnt call or notify me, just send lawyer letter. Paid in full for 24mths to settle.
3) Decided to get the 1gbps via website and called MR.guy over phone told me ok and will get back to me soon. 3 mths later called again said will follow up. end up too long like 9mths later oso no news decided not to get it when they called back.
4) Sms me saying my contract is up in Oct/Nov 2014 and wanted to collect back equipment when I paid full for 2 years contract til Apr 2015, I called to clarify and got confirmation its not up .
5) Today internet cut off, called MR, they said oh sorry sir your account seems to have been terminated since 2014 Dec... said will get back to me in 24-48 hrs.

The amount of screwups and miscomm in their company is ridiculous.

 

[Asphodeli]

I complained about the DBSVickers not being able to connect to the live prices Slingshot system they had, and they resolved it pretty quickly, around 2 or 3 weeks, even though the connection wasn't mine (it's my office). Kudos!

 

[necxross]

I thought no contract means they the Telco would charge you like the "original price"? I won't want to find out what that is

So try to make a decision BEFORE that happens

MyR does not charge more outside contract. Only Starhub does that i think

 

[Fiddler]

Well all I can say is WOWWWWWWWW!

My saga which began on 13 Jan is still not resolved….OpenNet is still being blocked from entering the MDF room in the condo opposite mine (my apartment is served through a MDF Room located on their premises), MR is standing by and so is IDA…watching the show. Well, maybe some paperwork has been generated but they sure don't say anything beyond the usual corporate pleasantries.

So now MR blames OpenNet for not patching my connection, OpenNet blames the condo management for not granting them entry and the condo management is just sitting on their hands giving OpenNet the runaround for approvals…which may NEVER materialise. No one has a timeline.

I would even appreciate a negative response from MR saying sorry you can't get fibre, here's your deposit back….but even that isn't forthcoming.

First world problems, indeed.

 

[necxross]

Well all I can say is WOWWWWWWWW!

My saga which began on 13 Jan is still not resolved….OpenNet is still being blocked from entering the MDF room in the condo opposite mine (my apartment is served through a MDF Room located on their premises), MR is standing by and so is IDA…watching the show. Well, maybe some paperwork has been generated but they sure don't say anything beyond the usual corporate pleasantries.

So now MR blames OpenNet for not patching my connection, OpenNet blames the condo management for not granting them entry and the condo management is just sitting on their hands giving OpenNet the runaround for approvals…which may NEVER materialise. No one has a timeline.

I would even appreciate a negative response from MR saying sorry you can't get fibre, here's your deposit back….but even that isn't forthcoming.

First world problems, indeed.

I'm pretty sure if you genuinely can't get installation done because ON is inefficient, MR will allow you to cancel the order with no charges.

Bad news is you can't get fibre internet with any ISP. Get cable internet

 

[wiccawizzards]

MyR does not charge more outside contract. Only Starhub does that i think

It is actually in most contracts of ISPs if you do read them before signing (almost no one does it).

If you are talking about telcos enforcing it, so far I have with most certainty (personal experience) that Sh*tHub and StinkTel enforce it.

MR also has it in its T&Cs but since I did not wait to re-contract, they did not get a chance to do it to me like SH & ST. The T&C is there for MR, BUT whether they enforce it, I cannot tell you.

If you click on the T&Cs on the Pricing page for MR, you should see this: "Discount rates are valid for the duration of the contract. The plan's Usual Price of $89/month for ULTRA and $99/month for GAMER and $49/mth for PURE 200 applies after contract plan ends."

And also take note, every time you jump ship (for any Telco that you signed fiber BB with), you are liable for a disconnection fee that is charged by NetLink Trust (nope, I still do not trust you after you changed your company name, OpenNet). Don't know if you gents read that or not...

If they told that they don't charge it, you probably paid for it with your monthly sub

Yes, another personal experience

 

[exim22]

I can say I finally got mine fiber up after 3 months of waiting! OpenNet or NetLink Trust engineer did came on first visit only to told my house cannot connect due to lack of resource to lay new cable, a month later, another meeting, they installed TP that previously only available for non-residential use.

Well all I can say is WOWWWWWWWW!

My saga which began on 13 Jan is still not resolved….OpenNet is still being blocked from entering the MDF room in the condo opposite mine (my apartment is served through a MDF Room located on their premises), MR is standing by and so is IDA…watching the show. Well, maybe some paperwork has been generated but they sure don't say anything beyond the usual corporate pleasantries.

So now MR blames OpenNet for not patching my connection, OpenNet blames the condo management for not granting them entry and the condo management is just sitting on their hands giving OpenNet the runaround for approvals…which may NEVER materialise. No one has a timeline.

I would even appreciate a negative response from MR saying sorry you can't get fibre, here's your deposit back….but even that isn't forthcoming.

First world problems, indeed.

 

[backup_account]

can someone refer me pls?

 

[hello85]

can someone refer me pls?

refer to pm...

 

[danxiaogui86]

someone refer me too

 

[Fiddler]

I can say I finally got mine fiber up after 3 months of waiting! OpenNet or NetLink Trust engineer did came on first visit only to told my house cannot connect due to lack of resource to lay new cable, a month later, another meeting, they installed TP that previously only available for non-residential use.

An orgy of incompetence, navel gazing, bureaucracy, finger-pointing and general disinterest is the only way I can describe the actions of the parties involved in my case.

What makes it all the more unbearable is that my place is fully cabled up with a TP ...and what's more the person living there before me had a super reliable Singnet fibre connection before they moved out.

That's what I have a hard time getting an answer from these OpenNet people about…how come the previous resident had zero issues and I have a **** ton of them now….what did you guys do to piss off the other building's management?

Silence.

 

[IndigoEyes]

Anyone got problem with connection at North area now? I was using halfway then internet cannot connect. Reboot also cannot. Both WiFi and wired no connection.

Edit: I can access now.

 

[nez]

An orgy of incompetence, navel gazing, bureaucracy, finger-pointing and general disinterest is the only way I can describe the actions of the parties involved in my case.

What makes it all the more unbearable is that my place is fully cabled up with a TP ...and what's more the person living there before me had a super reliable Singnet fibre connection before they moved out.

That's what I have a hard time getting an answer from these OpenNet people about…how come the previous resident had zero issues and I have a **** ton of them now….what did you guys do to piss off the other building's management?

Silence.

Perhaps you can storm it or something. If you can make your case into the straits Times is the best. By making this situation more exposed to the public, solutions to your problems will escalate most of the time.


Unfortunately that is how things are. You should proceed without delay.

Make sure you indicate the condo's management uncooperativeness, even thought they may be lawfully right, (this is the most IMPORTANT : make sure to name the condo & the manager's name), netlink trust's incompetence & IDA inability.

 

[necxross]

It is actually in most contracts of ISPs if you do read them before signing (almost no one does it).

If you are talking about telcos enforcing it, so far I have with most certainty (personal experience) that Sh*tHub and StinkTel enforce it.

MR also has it in its T&Cs but since I did not wait to re-contract, they did not get a chance to do it to me like SH & ST. The T&C is there for MR, BUT whether they enforce it, I cannot tell you.

If you click on the T&Cs on the Pricing page for MR, you should see this: "Discount rates are valid for the duration of the contract. The plan's Usual Price of $89/month for ULTRA and $99/month for GAMER and $49/mth for PURE 200 applies after contract plan ends."

And also take note, every time you jump ship (for any Telco that you signed fiber BB with), you are liable for a disconnection fee that is charged by NetLink Trust (nope, I still do not trust you after you changed your company name, OpenNet). Don't know if you gents read that or not...

If they told that they don't charge it, you probably paid for it with your monthly sub

Yes, another personal experience

IKR Opennet change name to Netlink Trust is a lame move. Might as well change name to Nolink Trust

 

[backup_account]

refer to pm...

thanks but on second thought, I think I will try other ISP first after looking at the previous few pages

 

[Fiddler]

Perhaps you can storm it or something. If you can make your case into the straits Times is the best. By making this situation more exposed to the public, solutions to your problems will escalate most of the time.


Unfortunately that is how things are. You should proceed without delay.

Make sure you indicate the condo's management uncooperativeness, even thought they may be lawfully right, (this is the most IMPORTANT : make sure to name the condo & the manager's name), netlink trust's incompetence & IDA inability.

All these actions have crossed my mind at some point.

Storming puts me in a compromised position, so that's out.

I'm still toying with what's the most effective way to get this story out into the mainstream…ST? Surely not one of those Real Singapore blogs? Does anyone know who might be the right person to email at ST?

Someone just moved out of my apartment block yesterday…a new person will come in soon….what if they want fibre too? Are they going to have to put up with all this BS all over again? That is why I think it is best to put this story out to a bigger audience so it shames these clowns into getting their act together. Once and for all.