I'm an existing customer on 59 per month 100 Mbps, if I upgrade, will I lose out on the 6 months waiver?
Which month are you into your existing contract?

I'm an existing customer on 59 per month 100 Mbps, if I upgrade, will I lose out on the 6 months waiver?
Roughly 4 months +
hmm how to request installation after the end of contract? (July 2014)
I signed up for Ultra... but don't remember a field allowing us to key in such details
If my contract expires this July and the scheduled installation date is Q2, still need to pay OTC?


You can test with your wired connection via the router.
If still no Internet connection, try connect directly to the ONT.
Tried both but still can't connect to internet despite there's connection.
What's wrong really???
Roughly 4 months +
I believe you have to forfeit your free months.
if your current one is sufficient for you now, why upgrade? I don't intend to upgrade before my contract ends as I don't need the speed, and my wifi can't go any higher than 200+mbps
Uh cause im paying 59 per month for 100 mbps while they are offering 1gbps for 50?? its even cheaper than what i pay man..
Current Plan
$59 x 18 months = $1,062
vs
Ultra 1Gbps Plan
$58 (OTC) + $49.99 x 24 months = $1,257.76
You judge for yourself.
Current Plan
$59 x 18 months = $1,062
vs
Ultra 1Gbps Plan
$58 (OTC) + $49.99 x 24 months = $1,257.76
You judge for yourself.
MR, it's so CONFUSING for us existing customers with all the OTC waiver, free months, upgrades.
Can you hand down a simplified version for us existing customer how existing free months and OTC waiver will be dealt so we can get on the 1gbps asap at $49.99 and not lose out? You should take care of pioneer customers like us.
No point leave room for so much ambiguity. It's kinda frustrating as I don't wana spend time evaluating whether upgrading makes sense or not. I just need a clear cut policy from you guys that upgrading now totally makes sense for existing customers so I can spend more time slaying monsters or using your 299,792,458m/s network speed.