MyRepublic fibre - Part 4

imacbie · May 19, 2014

my goodness! finally it is backup!!

AinBo · May 19, 2014

I just signed up for the 1gb gamer plan, the installation tech done the installation last week, but I did not recieved the free Logitech mouse? Any idea how Im suppose to redeem it? Tried calling the support.. They just say someone will contact me last week..

hangyong · May 19, 2014

Its up!
Down @ 0655
Up @ 1452

danxiaogui86 · May 19, 2014

hangyong said:
Its up!
Down @ 0655
Up @ 1452

Still down for me as of now. Been tethering from morning till now to do my work

edit: Up now for me, did a reboot of ONT and router.

Silkworm · May 19, 2014

MR, when is your monthly billing date?? i check my MR account, but there is no bills reflected.

bigtux · May 19, 2014

for whatever reasons ... routes from singtel to my MR connection now goes to HK and back

<snip>
5 bb118-200-252-4.singnet.com.sg (118.200.252.4) 4.199 ms 4.119 ms 4.045 ms
6 bb118-200-252-3.singnet.com.sg (118.200.252.3) 4.197 ms 2.238 ms 2.128 ms
7 xe-9-2-1.tp-ar11.singnet.com.sg (202.166.120.29) 3.586 ms 3.592 ms 3.655 ms
8 ae8-0.tp-cr03.singnet.com.sg (202.166.122.50) 13.451 ms 13.416 ms 5.273 ms
9 ae2-0.beck.singnet.com.sg (202.166.123.58) 4.447 ms 6.098 ms 53.211 ms
10 203.208.190.57 (203.208.190.57) 6.524 ms 6.546 ms 4.523 ms
11 203.208.171.205 (203.208.171.205) 41.544 ms 203.208.152.205 (203.208.152.205) 7.549 ms 203.208.151.217 (203.208.151.217) 5.316 ms
12 203.208.151.254 (203.208.151.254) 5.711 ms 203.208.151.250 (203.208.151.250) 13.307 ms 12.638 ms
13 203.208.178.190 (203.208.178.190) 36.700 ms 203.208.173.181 (203.208.173.181) 39.073 ms 203.208.171.54 (203.208.171.54) 37.899 ms
14 203.208.178.30 (203.208.178.30) 37.890 ms 39.786 ms 203.208.173.181 (203.208.173.181) 40.105 ms
15 203.208.152.194 (203.208.152.194) 38.846 ms ae-2.r21.newthk02.hk.bb.gin.ntt.net (129.250.3.10) 36.634 ms 203.208.152.194 (203.208.152.194) 38.106 ms
16 ae-2.r21.newthk02.hk.bb.gin.ntt.net (129.250.3.10) 37.614 ms as-0.r21.tkokhk01.hk.bb.gin.ntt.net (129.250.6.124) 40.558 ms 203.208.152.194 (203.208.152.194) 40.073 ms
17 ae-1.r22.tkokhk01.hk.bb.gin.ntt.net (129.250.2.216) 38.538 ms 39.002 ms as-0.r21.tkokhk01.hk.bb.gin.ntt.net (129.250.6.124) 39.965 ms
18 ae-7.r20.sngpsi05.sg.bb.gin.ntt.net (129.250.6.46) 129.494 ms ae-1.r22.tkokhk01.hk.bb.gin.ntt.net (129.250.2.216) 38.957 ms ae-7.r20.sngpsi05.sg.bb.gin.ntt.net (129.250.6.46) 129.001 ms
19 ae-4.r21.sngpsi02.sg.bb.gin.ntt.net (129.250.3.183) 129.250 ms ae-7.r20.sngpsi05.sg.bb.gin.ntt.net (129.250.6.46) 127.740 ms ae-1.r22.tkokhk01.hk.bb.gin.ntt.net (129.250.2.216) 38.975 ms
20 ae-4.r21.sngpsi02.sg.bb.gin.ntt.net (129.250.3.183) 126.382 ms 128.107 ms 127.279 ms
21 ae-6.r00.sngpsi02.sg.bb.gin.ntt.net (129.250.6.105) 142.138 ms * 116.51.27.102 (116.51.27.102) 94.228 ms
22 40GE-103-6-148-46.myrepublic.com.sg (103.6.148.46) 96.195 ms 116.51.27.102 (116.51.27.102) 97.681 ms 98.251 ms
23 40GE-103-6-148-46.myrepublic.com.sg (103.6.148.46) 97.776 ms * 98.415 ms
24 40GE-103-6-148-46.myrepublic.com.sg (103.6.148.46) 97.477 ms * *
<snip>

YouKilledKenny · May 19, 2014

I'm back on, location Jurong East.

NewMRUser · May 19, 2014

Hi everyone, registered for an account to post this as i haven't had much luck with MR's hotline so far. Wondering if anybody has any advice on how to solve these issues.

The story so far:

A technician came over to setup my 1gbs gamer subscription on 06/05. It was not completed because he said there was a problem with the back end and that someone would call me by 3pm that day. Nobody got back to me and i was put on hold on the customer service hotline for 45minutes on 07/05 after which the lady said that somebody would definitely call me back by 2pm that day.

Nobody called. On 08/05 i called again, and after being put on hold the same lady said that the technicians were still unable to resolve the matter, and would call me back within a week. One week later, still no phone call.

I called a third time, and they sent a technician over on 17/05, unfortunately i was working and only my brother was at home. Information received from my brother was that the technician said everything was up and okay (Fault most likely lies with my brother mishearing this) but the service chit says "No IP, please check TP". Yesterday i restarted everything, and the internet was up although the optical light was intermittently flashing red on the ONT. However net service was very slow, taking a couple of minutes to load google. Speedtest across multiple sg servers says ~80mb/s download (not important) but the upload portion simply does not even begin. Tried with random image upload sites as well, upload doesn't work. Got an sms just now regarding disruption / fix in Jurong, was hoping that this was the problem and it was now fixed. Got back home, restarted everything, connected directly to router with an ethernet cable, connected directly to the ONT, still the same problem.

Sorry for the long post, didn't want to leave out any details that could be relevant. Has anyone had a problem like this before? Any advice on how to fix it?

xRenol · May 19, 2014

NewMRUser said:
Hi everyone, registered for an account to post this as i haven't had much luck with MR's hotline so far. Wondering if anybody has any advice on how to solve these issues.

The story so far:

A technician came over to setup my 1gbs gamer subscription on 06/05. It was not completed because he said there was a problem with the back end and that someone would call me by 3pm that day. Nobody got back to me and i was put on hold on the customer service hotline for 45minutes on 07/05 after which the lady said that somebody would definitely call me back by 2pm that day.

Nobody called. On 08/05 i called again, and after being put on hold the same lady said that the technicians were still unable to resolve the matter, and would call me back within a week. One week later, still no phone call.

I called a third time, and they sent a technician over on 17/05, unfortunately i was working and only my brother was at home. Information received from my brother was that the technician said everything was up and okay (Fault most likely lies with my brother mishearing this) but the service chit says "No IP, please check TP". Yesterday i restarted everything, and the internet was up although the optical light was intermittently flashing red on the ONT. However net service was very slow, taking a couple of minutes to load google. Speedtest across multiple sg servers says ~80mb/s download (not important) but the upload portion simply does not even begin. Tried with random image upload sites as well, upload doesn't work. Got an sms just now regarding disruption / fix in Jurong, was hoping that this was the problem and it was now fixed. Got back home, restarted everything, connected directly to router with an ethernet cable, connected directly to the ONT, still the same problem.

Sorry for the long post, didn't want to leave out any details that could be relevant. Has anyone had a problem like this before? Any advice on how to fix it?

Is the Connection light on the ONT currently green or red?

ToOtWaI · May 19, 2014

How long it took for them to do the installation since the day you sign up?

AinBo said:
I just signed up for the 1gb gamer plan, the installation tech done the installation last week, but I did not recieved the free Logitech mouse? Any idea how Im suppose to redeem it? Tried calling the support.. They just say someone will contact me last week..

NewMRUser · May 19, 2014

xRenol said:
Is the Connection light on the ONT currently green or red?

Hi bro, which connection light are you referring to? There are 3 things lit now, Power and LAN which are both solid green, and optical which is flashing red intermittently

cloudwane · May 19, 2014

My connection is now working ok in Jurong. Will do a speed test later and update again if I'm encountering further issues.

Do appreciate the SMS sent by MR on the issue and resolution thereafter. Appreciate if we would receive it first instead of coming to the forum to be able to know what's happening

Wockets · May 19, 2014

Why twitch streaming getting worst? Now can only stream at medium without lag. Any words on this???

hangyong · May 19, 2014

I keep seeing this twitch thing....

is it watching recording of other people playing online games? seriously?

imacbie · May 19, 2014

is live ones
gaming compy also stream.
competitions worth millions of dollars

Confession.pt3 · May 19, 2014

WTH MR. been days, around this time for few hours. Everything is crawling. :slant:

123kidy · May 19, 2014

my speed from gone from 900mbps (1st month) to a 400mbps lately

what's wrong?

jwenii · May 19, 2014

Hi,

I stay JW and I received a sms saying the service is up around 5plus, but I went home around 8plus and switch on there is still no internet connection. What happen? Any 1 can enlighten me?

thanks

danxiaogui86 · May 19, 2014

jwenii said:
Hi,

I stay JW and I received a sms saying the service is up around 5plus, but I went home around 8plus and switch on there is still no internet connection. What happen? Any 1 can enlighten me?

thanks

reboot your ONT and router. I did it and it work

chocoblitz · May 19, 2014

hangyong said:
I keep seeing this twitch thing....

is it watching recording of other people playing online games? seriously?

What's wrong with watching other playing games?

It's like you find it disgusting to watch sports on TV and argue why not go and play it yourself? :s11:

MyRepublic fibre - Part 4

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