MyRepublic fibre - Part 4

[micheloving]

Yes MR is really sucks I was offer the new service ( I am MR existing customer) in January when they offer the 1gps and I sign up for it and got a reply thru email, my contract expire in 23 May 2014 and I call them on the 27 of May 2014 spoke to one of their CSO highlighting why till date no one call me and she say that MR did not receive my application and I told her if she needs me to email her back the confirmation I receive from MR she say don't need cause MR did not receive.

I told her can she check she say will pass to the other department and I ask her will the other department call me and her answer is "Don't know" and I tell her off saying what type of service is this after a while she tell me in a way like if you not happy than terminate la (something like that as I was too angry to listen to her).

So I told her to put the request over and I was hoping to get a call from someone from MR but instead I receive this sms from MR:

"Dear customer, we regret to inform you that we are unable to process your appointment for 1Gbps installation due to insufficient resources. We will contact you once it is resolved. Thank you for your kind understanding and please accept our sincere apologies. Thank you."

Look at the massage it seems like MR is telling me to slowly wait if you cant wait than please go elsewhere. If MR does not have sufficient resources than why are they promoting here shouldn't MR solve all the issue first before they start to get more people signing up.

For sure MR has lost one of their customer, my advice to all that is toying with the idea to engage MR service please do your research before you jump ship.

I thought contract cancellation before installation is ard 50 bucks in their list charges pdf .If free ,I gonna cancel straight away and take either one of traffic ISP.

 

[csc12345678]

Who on MR can access eBay now?

I can. eBay

 

[chaotamianbao]

Who on MR can access eBay now?

i can also..

 

[xRenol]

myrepublic recently so bad ar? thinking of changing to fibre den now considering mr, vq and m1...

What is your usage for Internet?

Who on MR can access eBay now?

I can access Electronics, Cars, Fashion, Collectibles, Coupons and More | eBay as of now.

 

[xRenol]

I dare you to re-contract now .Indefinitely installation schedule ,see if you can tahan after 1mth+ after and paying 50+/mth for 100Mbps .

I paid for 2 months before my Ultra 1Gbps was installed.

 

[SoriyaGTR34]

What is your usage for Internet?



I can access Electronics, Cars, Fashion, Collectibles, Coupons and More | eBay as of now.

my bro is use to play game, i mostly use to stream videos and torrent things.

 

[||||||||||]

I paid for 2 months before my Ultra 1Gbps was installed.

and you never call and complain?

wow......

 

[xRenol]

my bro is use to play game, i mostly use to stream videos and torrent things.

Go for VQ if price is not the major concern.

and you never call and complain?

wow......

My promotion was free 5 months subscription.

 

[Rock]

There's no charges if your contract is over and you return the ont on your own.

Thanks for the kind replied. Any idea where to return the ONT , to MR office? Thanks!

 

[Naoyuki]

Feels like i'm the only happy MR user here,


Been with them nearly 2 years now, contract ending in Sept.
Constant speeds of 70-80mbps for my 100mbps plan over my 5ghz network.
Speedtest.net by Ookla - My Results

Direct connection constant at least 90mbps.

Only had trouble with their billing department at beginning of contract like 12 months back.

So far so good, idk why is everyone having issues with MR.

Occasionally i do get some slow times like 2-3am, but as compared to EVERY SINGLE ONE OF MY OTHER FRIENDS ON THE other 3 telcos, i'm getting much better/consistent service.

I sumpa. lol

I having same performance as you, even same end date for contract.
But the main problem there is no longer 100,150 mbps plans (Seems to be the most stable)
I'm reluctant on signing another 2 years when I see customer service being so bad along with problems with their new network.

 

[ERT]

Test your 1 Gbps connection​

 

[ArleFK]

Thanks for the kind replied. Any idea where to return the ONT , to MR office? Thanks!

Return to their office lor. Google the address have liao iirc

 

[shawniiex]

Same here quite happy although got some connection problem here and there
MAX: 5

Not bad la. Waiting for my mid june 1gb/s installation

One thing for sure. Downlaod speed for p2p is great. My friend is on M1 fibre and he finished the download hours after i had done.

Dun know why people keep complaining

Har nor, all complain so weird, also weird here not much MR reps anymore, all busy with PC show then no time for forum ah?
Always walk past MR see all the promoter just lazing around waiting for people to come leh. Might as well check forums right?

I dare you to re-contract now .Indefinitely installation schedule ,see if you can tahan after 1mth+ after and paying 50+/mth for 100Mbps .

You're daring me to do something i'm already planning to do? Haha.
Compared to the 3 telcos, i'd sign up for MR anyday.
Also, although VQ IS the best, their prices are too much for a NSF like myself.
Too happy and satisfied with MR to opt for VQ unless VQ offers better prices, which is impossible due to the higher service standard.

I having same performance as you, even same end date for contract.
But the main problem there is no longer 100,150 mbps plans (Seems to be the most stable)
I'm reluctant on signing another 2 years when I see customer service being so bad along with problems with their new network.

Wai new 1gbps plan have new network leh? Not just use same network as our current plan but just increase downlink and uplink only?

 

[aSecret™]

Just called MR again and they told me very likely I will not be able to access the internet until Monday when Opennet reply them regarding the outrage. I'm not trying to shoot MR down, when it works it's really good, (Previously from M1) but the downtime is seriously ridiculous..

 

[chuanz]

Just called MR again and they told me very likely I will not be able to access the internet until Monday when Opennet reply them regarding the outrage. I'm not trying to shoot MR down, when it works it's really good, (Previously fro) but the downtime is seriously ridiculous..

Wow... Ridiculous indeed. I think you should write in to IDA too. It probably wouldn't magically make you have internet immediately, but this service outage is unacceptable and should be lodged. This is not the way to operate as an ISP, and for MR, an OpCo too. The finger pointing they can trash out with IDA.

I would do this, regardless traffic lights, MR or VQ. No SLA doesn't mean no service.

 

[IAmNiceify]

Har nor, all complain so weird, also weird here not much MR reps anymore, all busy with PC show then no time for forum ah?
Always walk past MR see all the promoter just lazing around waiting for people to come leh. Might as well check forums right?(

2 years ago when i sign up for MR

Their CSO and tech team super on time ah. They still even contact me to the cabling guy for like first 15m 120$ (ya ya i can just take duct tape and tape)
All come on time. I think they backside abit itchy la. In such a short time expand until so big, not enough manpower. But for 49.99/month 1gbps. I dun know how to complain. Plus wavier somemore 5 month.

I just hope that installation went well.

 

[BusteR]

To be fair mr is ok. Initial startup in 2012 some hiccups n home voice also but thereaft smooth sailing.

but they don't value existing to recontract customers like me. Beside i as customer being active to ask for more recontract info, their pm reply is template n no follow up. U wan me to pester mr to let them recontract me? Shld not be like this ma.

also last 2yrs the vault very surprising n interesting. Almost wan to buy items few times when it opens. But lately i see their vault items is juz put in for the sake of putting. See liao 0 feel. Last time they still got consult over forum what we hope to see in there.

 

[xRenol]

Test your 1 Gbps connection​

Test 1

Test 2

 

[nez]

also last 2yrs the vault very surprising n interesting. Almost wan to buy items few times when it opens. But lately i see their vault items is juz put in for the sake of putting. See liao 0 feel. Last time they still got consult over forum what we hope to see in there.

Very very true.

Previously when i was not with MR & I was looking at the stuff in the vault & was thinking, wow MR users have it good. Joined MR around may last year & was excited waiting for the vault to open.
When the vault open, it was a major letdown to say the least.
From then on, the vault offers were like a joke.

 

[micheloving]

To be fair mr is ok. Initial startup in 2012 some hiccups n home voice also but thereaft smooth sailing.

but they don't value existing to recontract customers like me. Beside i as customer being active to ask for more recontract info, their pm reply is template n no follow up. U wan me to pester mr to let them recontract me? Shld not be like this ma.

also last 2yrs the vault very surprising n interesting. Almost wan to buy items few times when it opens. But lately i see their vault items is juz put in for the sake of putting. See liao 0 feel. Last time they still got consult over forum what we hope to see in there.

Well ,their customer service seems to be worse than traffic light ISPs . They did have the 300Mbps for re-contracting customers but ....whats the use when you can't schedule installation?

Now that traffic light ISP have so many better deals in PC show plus they can give you a installation date asap . MR 1Gbps backfired hard this time .

I never found the vault items to be interesting since I am not really a hardcore gamer
.I can easily find similar or better deals in the same pc show anways .