MyRepublic fibre - Part 4

[ArleFK]

"With 802.11 b/g/n WiFi connectivity, 10/100 LAN"

sorry, but could have swore i saw this earlier on Ethernet 1gb from the lenovo website. is there a way I can up this?

through software update or smth?

what are my available options

No software update can help cus this is a hardware issue. You will need to get a new laptop with a gigabit lan port to try.

 

[Receptor]

No software update can help cus this is a hardware issue. You will need to get a new laptop with a gigabit lan port to try.

this is pretty sad to hear.

alright then.

i thought maybe by updating my software drivers from intel or something would fix it.

any idea about price range?

i could get my relative to help heheeee

 

[ArleFK]

this is pretty sad to hear.

alright then.

i thought maybe by updating my software drivers from intel or something would fix it.

any idea about price range?

i could get my relative to help heheeee

Errr any newer model laptops with i5 Cores equipped with lan port should be a gigabit port.

 

[xRenol]

Hi,

I am a new user of myrepublic. My service started a few wks ago. Last wk, I did a speed test and got 300+ mbps. I called support and the staff Faizal told me that my computer is not new enough. I'm now using a C2D E8400 CPU overclocked, with gigabit LAN. I was told I need preferably an I7 to get 1gbps. I asked him to send someone down to check. After confirming the appt, he told me I'll be charged $50+ for that. But I thought such service should be free, like what other providers did. He said it's because I did not test sufficiently using a new end comp. He did say that if their technicians also get 300+mbps, I will not be charged.

So my qn is how fast a comp do you need to get 1gbps? I thot gigabit lan should be enough? I do not have a fast comp to test, so how to check if it's my fault or myrepublic? Thanks!

Did you try to direct connection from ONT? I am able to get 900+Mbps local download speed with i5 processor.

"With 802.11 b/g/n WiFi connectivity, 10/100 LAN"

sorry, but could have swore i saw this earlier on Ethernet 1gb from the lenovo website. is there a way I can up this?

through software update or smth?

what are my available options

Did you double check under Device Manager - Network adapters?

this is pretty sad to hear.

alright then.

i thought maybe by updating my software drivers from intel or something would fix it.

any idea about price range?

i could get my relative to help heheeee

As mentioned by ArleFK, it is a hardware limitation. Thus, it would not increase the download and upload speed by updating the software drivers.

Note that it may void the warranty if you change any hardware components on your laptop.

 

[quarkz]

Hi xRenol, I did tried ONT direct, same... :-(

 

[xRenol]

Hi xRenol, I did tried ONT direct, same... :-(

Just to confirm that you signup for Ultra 1Gbps and not 300Mbps plan right?

 

[Bieffe]

So MR still like what this forum says. ..tech will MIA? Reschedule?
I thought will be as easy as porting a mobile line.
I'm with SH but I want 1Gbps

 

[ArleFK]

So MR still like what this forum says. ..tech will MIA? Reschedule?
I thought will be as easy as porting a mobile line.
I'm with SH but I want 1Gbps

When you involve Open Net, be very prepared to face issues after issues.

 

[Super_Eurobeat]

Hi xRenol, I did tried ONT direct, same... :-(

maybe try and use a different laptop to test the connection lor jsut to be sure

 

[Super_Eurobeat]

Just installed 1gbps.

everything look good.


Last Result:
Download Speed: 942115 kbps (117764.4 KB/sec transfer rate)
Upload Speed: 473249 kbps (59156.1 KB/sec transfer rate)
Latency: 2 ms
Jitter: 1 ms
25/07/2014 17:36:20

 

[Receptor]

Did you try to direct connection from ONT? I am able to get 900+Mbps local download speed with i5 processor.



Did you double check under Device Manager - Network adapters?



As mentioned by ArleFK, it is a hardware limitation. Thus, it would not increase the download and upload speed by updating the software drivers.

Note that it may void the warranty if you change any hardware components on your laptop.

understood, ok im there at device manager - network adapters.
what do i click?
haha sorry im a newb ><

 

[mocax]

link down at bedok area?
i come home see the link light blinking and the phone no service...

customer service full...

now using handphone to post...

 

[Tortoise]

CRAP SERVICE + Incompetent Techs

Ok here's for the MR customer service personnel - please activate your service recovery plan before responding to my post.

Timeline of events:
Sometime in June (post the PC fair thingy) - a MR person calls me. offers me to sign a contract. I ask about no contract plans, he says got. 300mbps for $49. I say steady lets do it. He says he will get someone to call me about arranging a date by the end of the month.
End of June : NO reply.
Early-Mid July : I call MR at least twice before getting proper help for a nice lady. Get the appointment date confirmed.

Early last week : nice lady calls me to check on the contract or no contract (we used the contract version to get my appointment date). I realise that I have a work trip that suay suay falls on the same day. I ASK FOR A RE-SCHEDULE, nice lady says cannot, not just MR personnel involved etc... no choice... =(

So i ask my elderly mother (who knows nothing about computers) if she can travel across the island to open my place for the tech 2pm-6pm

Today: NOBODY SHOWS UP! At 1446hrs I get a missed call - duh I already told them I am in KL, but still they call me. I suspect its the MR people, so I call back (INTERNATIONAL ROAMING)... hold on the line for 10 MINUTES waiting and waiting before the system auto kick me off!!

Fortunately MR lady calls me back tells me that they cannot be there and says now 6-9pm!!
I tell her its not my problem, access is arranged from 2-6pm, if they cannot get there in time, its not my fault. She says she will handle it.

I get a system SMS of my "tech" Melvin - 86870048 who has been assigned to do my case.

I think its a bit weird so I forward the number to my mother who is ALREADY in my flat WAITING...

AFTER 7pm, i get a call from Melvin but he hangs up before i pick up.

I call him back. He says "wrong number", untill i challenge him.

he is "reaching" and apparently convinced my elderly mother that she should WAIT for him!

0_o

She lets him in, he does "normal procedure" and leaves in a hurry.

My mother calls me, tells me that my new password is 1-9??? I am super confused.

I call Melvin, he says its normal procedure, because I was not there, to reset my router and claims 1-9 is a good password.

#$%^%%$!!

I ask him to go back and reset it to a proper alphanumeric password - at very least.

If not to also set my SSID and stuff back to what they were.... (too many devices on my end to change them all... )

He REFUSES to go back, UNTILL he has finished his backlog of work - as if that is MY PROBLEM!!!

I ask what his malfunction is, and why he did not mention this to me when I called him b4 reaching my place? He claims he got permission from my elderly mother (who is only supposed to give him access to my place, not permission to reset my entire network and put a password that any script kiddie can guess.)

He then hangs up on me, me who called him on international roaming.... goodness knows what he is doing now... probably resetting more customers routers and putting password 1-9

So here's the summary:

FACT 1 : I was offered 300mbps upgrade.
FACT 2 : I had to chase MR to get it. And suggest creative ways to get an appointment.
FACT 3 : My appointment was 2-6pm
FACT 4 : I wanted to change it. Was REFUSED.
FACT 5 : MR want to change it. I CANNOT refuse????
FACT 6 : MR sends Melvin AFTER the 2-6pm window (what he was doing before that I don't know but its apparently my problem???)
FACT 7 : Melvin arrives LATE and then proceeds to RESET my router password to 1-9
FACT 8 : I called Melvin and talked to him on my own expense, yet he did not have the courtesy nor intelligence to call or sms me BEFORE he resets my router! NEITHER did he have the capability to ASK me when I CALLED HIM before he reached my place {"oh sir, what is your router password - I will need to reset some static IP settings on your router"}
FACT 9 : Melvin CLAIMS that it is NORMAL procedure to reset customer routers and to put a password that is 1-9
FACT 10 : Melvin CLAIMS to have more jobs to do at 2030hrs and is unable to return to my place, despite just leaving it, to at VERY LEAST put in a PROPER alphanumeric password.
FACT 11 : Melvin hangs up on me.
FACT 12 : My elderly mother who has been waiting since 1400hrs today, having waited past 1800hrs as assured by me, now she MAY have to wait for Melvin to return... And she does not live with me.


EXTREMELY ANNOYED...


MR Customer Team please address my concerns ASAP.
[You have a few days before this goes in print and posted to CEO]

also you need to amend your "normal procedure", make sure you train your techs in proper router and wifi passwords, you need to also train your techs to have the COURTESY and BRAIN to know when to call or SMS customers before resetting their router.

IF YOU SEE MELVIN is your tech, please be afraid, very afraid.... I'm a long time MR customer, but seriously thinking twice now to recommend them.

 

[alamakazim]

dear bros

help me gather some latency info

help me compare, cos the tech are coming tomorrow.... to look at my crappy 1gb connection

 

[xRenol]

understood, ok im there at device manager - network adapters.
what do i click?
haha sorry im a newb ><

You can refer to this (rough guide) to check the speed and this to check the driver version.

 

[mister38]

 

[tuckloong]

Hi,

I am a new user of myrepublic. My service started a few wks ago. Last wk, I did a speed test and got 300+ mbps. I called support and the staff Faizal told me that my computer is not new enough. I'm now using a C2D E8400 CPU overclocked, with gigabit LAN. I was told I need preferably an I7 to get 1gbps. I asked him to send someone down to check. After confirming the appt, he told me I'll be charged $50+ for that. But I thought such service should be free, like what other providers did. He said it's because I did not test sufficiently using a new end comp. He did say that if their technicians also get 300+mbps, I will not be charged.

So my qn is how fast a comp do you need to get 1gbps? I thot gigabit lan should be enough? I do not have a fast comp to test, so how to check if it's my fault or myrepublic? Thanks!

hmmm just sharing my exp...for desktops...I have no issues even with a old AMD 955 to get 900mbps..but for a old C2d lappy...ish max 400+ mbps nia...normally will hit 200-400 mbps...no issue with newer lappy with ivy and sandy bridge tho...

 

[starch1990]

Do note that mine is running on gamer 150 plan with ONT port 2 running Starhub 100mbps

 

[skn_16]

Hi,

I am a new user of myrepublic. My service started a few wks ago. Last wk, I did a speed test and got 300+ mbps. I called support and the staff Faizal told me that my computer is not new enough. I'm now using a C2D E8400 CPU overclocked, with gigabit LAN. I was told I need preferably an I7 to get 1gbps. I asked him to send someone down to check. After confirming the appt, he told me I'll be charged $50+ for that. But I thought such service should be free, like what other providers did. He said it's because I did not test sufficiently using a new end comp. He did say that if their technicians also get 300+mbps, I will not be charged.

So my qn is how fast a comp do you need to get 1gbps? I thot gigabit lan should be enough? I do not have a fast comp to test, so how to check if it's my fault or myrepublic? Thanks!

Speedtest is dependent on your computer's resources, software and hardware.
Its like driving a car whose maximum possible speed is 180km/h on an empty road, no matter what you do you cannot go faster than 180kmh.

 

[mocax]

anyone network down? mine since yesterday...

customer service nobody answer...