MyRepublic fibre - Part 4

[Bieffe]

anyone network down? mine since yesterday...

customer service nobody answer...

pls report back. I thinking of switching but monitoring feedback.

 

[Tiny potato]

So MR still like what this forum says. ..tech will MIA? Reschedule?
I thought will be as easy as porting a mobile line.
I'm with SH but I want 1Gbps

Yes. They always say it's opennet problem, however they couldn't even provide basic customer support... So....

 

[IAmNiceify]

Network down

 

[danxiaogui86]

Mine is okay. maybe you like to report your location too.

 

[trashedbox]

hello MR,

CS called yesterday night to schedule a installation date for 1gb
I said i wanted a confirmation email
CS said over the phone. "yes i will sent you 1"
Until now i still see no email
I need the email so i know it isnt a scam or anything

account number: C1003905

 

[Lehnsherr]

hello MR,

CS called yesterday night to schedule a installation date for 1gb
I said i wanted a confirmation email
CS said over the phone. "yes i will sent you 1"
Until now i still see no email
I need the email so i know it isnt a scam or anything

account number: C1003905

I got a call but not confirmation email as well. However why would they "scam" us on such thing?

 

[abcwarrior]

I got a call but not confirmation email as well. However why would they "scam" us on such thing?

He's probably worried seeing the number of negative posts on the thread Same here, I got a call but no email. Installation was right on time and everything went fine.

Can call a few days before the scheduled date to reconfirm the fixed appointment...

 

[dxrockzy]

same for me.. call me to confirm installation date and tell me will send a confirmation email to me.. in the end.. no email.

 

[Whizinit]

Hi Lawzer or whoever from MR with seniority:

My customer ID is C1000262.
I applied for an in-contract upgrade from 150Mbps to 1Gbps on Jan 15 this year. To date, I have waited 6+ months without any upgrade.
Do you really consider this a satisfactory level of customer service???

 

[xRenol]

anyone network down? mine since yesterday...

customer service nobody answer...

Network down

No problem for me since yesterday.

 

[danxiaogui86]

Hi Lawzer or whoever from MR with seniority:

My customer ID is C1000262.
I applied for an in-contract upgrade from 150Mbps to 1Gbps on Jan 15 this year. To date, I have waited 6+ months without any upgrade.
Do you really consider this a satisfactory level of customer service???

when u upgrade, u will have a time frame given by then. do u know which time frame it is?

 

[swordspirit]

Any myrepublic recontract team here? My contract is expiring and wonder if there is any good plan for recontract. PM me to discuss.

 

[trashedbox]

I got a call but not confirmation email as well. However why would they "scam" us on such thing?

because i wont be there when the installation take place
only my mother will be there to eye power

and what is the negativity around here?
CS or speed issue?

haven been to this thread for X months liao

 

[keanteac]

My account is C1008412
I got the time frame.
3rd Quarter 2014.
Means when ah ???
I got the feeling MyRepublic left us alone, not much customer service leh.
MyRepublic never outsource the customer service ?
Philippines or India also okay.
I miss Singtel and Starhub hotline alot.
Thanks.

 

[keanteac]

Any myrepublic recontract team here? My contract is expiring and wonder if there is any good plan for recontract. PM me to discuss.

wait long long...
they are very busy.

 

[keanteac]

Teleport good or not ?
opt out or opt in ?

 

[kitsura]

My account is C1008412
I got the time frame.
3rd Quarter 2014.
Means when ah ???
I got the feeling MyRepublic left us alone, not much customer service leh.
MyRepublic never outsource the customer service ?
Philippines or India also okay.
I miss Singtel and Starhub hotline alot.
Thanks.

Be careful what you wish for. I've never had any help from ST pinoy helldesk. They just read from a script to frustrate you to hang up the phone. Then their job is done.

 

[aptget]

anyone upgrade AC68U router to new firmware 376.1556 ??

Any issues with MR connection ?

 

[danxiaogui86]

anyone upgrade AC68U router to new firmware 376.1556 ??

Any issues with MR connection ?

I updated, speed drop to 40mbps on wireless. so i switch back to merlin.

 

[xalkyrie]

Hi is the asus ac56u router good enough for the 1gbps plan? Also i'm pairing it up with the pce-ac68 adapter for my desktop, are they compatible as in is the adapter too overkill for this router?